For those exchanging via Google/Play Store

ManBearPig618

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Aug 29, 2011
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Have to send mine back for an exchange due to the left-side glass being firmly above the bezel.

For anyone else sending theirs back, do we have any timeline? I got the email from Google saying my case was forwarded to the exchange department as soon as I spoke with them over the phone, but haven't heard anything since.
 

lochmox

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Jul 15, 2012
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I'm about to send mine back too but google service takes forever to respond. Im just waiting til someone puts up his/her experience on sending back nexus 7
 

DirkBelig

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May 17, 2010
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I called Tuesday night about my borked screen - I'm still trying to understand how that got let out of the factory in clearly unusable shape - and they said they'd be calling me back about it and two days later, bupkiss. VERY unhappy about how this has been handled.
 

cluckkillerb

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Mar 17, 2010
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I called them about mine on Tuesday night, got the UPS label and new device credited to my account Wednesday night, now the new one is being delivered tomorrow :D
 

ManBearPig618

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Aug 29, 2011
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I called Tuesday night about my borked screen - I'm still trying to understand how that got let out of the factory in clearly unusable shape - and they said they'd be calling me back about it and two days later, bupkiss. VERY unhappy about how this has been handled.

A Play employee that handled my return (called Wednesday afternoon/night, still haven't gotten my new info) wondered/speculated if the hot temperatures could have warped the glass. I guess it's a possibility if they were all sitting in 110 degree warehouses for a few days, but I'm not sure.

I'm just hoping that when they do send me a replacement unit, there are no problems with it. I don't want to have to play this game again.
 

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