11-02-2013 08:31 AM
27 12
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  1. bottlerocket's Avatar
    Still waiting on mine. UPS shows it was delivered back to KY last Friday. Haven't been able to get anyone on the phone at Google and they haven't responded to my email.

    Anyone heard anything yet?
    07-27-2012 04:58 PM
  2. dkeven's Avatar
    they had mine back on the dock a week ago thursday as well, Dont expect prompt refund as they havent done anything else to further customer satisfaction to this point.
    07-28-2012 11:48 PM
  3. TheTechGuy's Avatar
    Anyone receive there refund yet? They received mine last Thursday and my credit card doesn't reflect a refund and I haven't heard a word from Google (what a shocker!).
    07-30-2012 01:33 PM
  4. mkiker2089's Avatar
    It takes longer to get refunds. Banks can take money in a split second but they still insist on waiting days or weeks to give it back. That's on top of the time it will take for Google to sort through and start issuing them. then you have to consider infrastructure. Since UPS obviously handled logistics are they still going to maintain that and process the returns or do they need to go from the UPS home in KY to Google's home in CA?

    I guess I'm saying don't count on it anytime soon. 30 days is standard.
    07-30-2012 03:00 PM
  5. jtskier11's Avatar
    They got mine back in KY on Monday the 23rd of July.... No refund here yet.
    07-30-2012 04:20 PM
  6. steve dave's Avatar
    It takes longer to get refunds. Banks can take money in a split second but they still insist on waiting days or weeks to give it back. That's on top of the time it will take for Google to sort through and start issuing them. then you have to consider infrastructure. Since UPS obviously handled logistics are they still going to maintain that and process the returns or do they need to go from the UPS home in KY to Google's home in CA?

    I guess I'm saying don't count on it anytime soon. 30 days is standard.
    That is ridiculous. 30 days for a refund is not standard on any planet.

    Sent from my Nexus 7 using Tapatalk 2
    07-30-2012 05:51 PM
  7. bottlerocket's Avatar
    Finally talked to a Google guy today. He said it's typically 14 business days.

    Sent from my Nexus 7 using Android Central Forums
    07-30-2012 06:22 PM
  8. dkeven's Avatar
    got it today
    07-30-2012 06:29 PM
  9. bottlerocket's Avatar
    got it today
    Any notice from Google, or did the refund just show up in your bank account?
    07-31-2012 02:53 PM
  10. pkcable's Avatar
    What a debacle!
    07-31-2012 03:00 PM
  11. Scott586's Avatar
    10 days since they received the unopened package back to Kentucky and nothing. No email receipt, no pending blah, blah, blah, nothing. I will wait 30 days before investing time on this one, it would probably take that long to get an answer from anyone anyways.
    08-06-2012 01:16 PM
  12. codeda's Avatar
    We got our refund late last week. I'm sure it's coming to everyone soon.
    bottlerocket likes this.
    08-06-2012 03:20 PM
  13. kieranmullen's Avatar
    Should sold it on ebay or craigslist instead to get money back quicker

    It takes longer to get refunds. Banks can take money in a split second but they still insist on waiting days or weeks to give it back. That's on top of the time it will take for Google to sort through and start issuing them. then you have to consider infrastructure. Since UPS obviously handled logistics are they still going to maintain that and process the returns or do they need to go from the UPS home in KY to Google's home in CA?

    I guess I'm saying don't count on it anytime soon. 30 days is standard.
    08-06-2012 03:49 PM
  14. djhgdfkg's Avatar
    of course you will get the refund, once i bought an iphone3gs from the ebay, then I find something wrong, so I sent it back and ask them to refund ang finally i have got back my money.
    08-07-2012 02:55 AM
  15. jiwon0522's Avatar
    of course you will get the refund, once i bought an iphone3gs from the ebay, then I find something wrong, so I sent it back and ask them to refund ang finally i have got back my money.
    people are little anxious because this is google's first time selling preordered stuff and then have to deal with cancellations.. they did send nexus7 to those who cancelled the order long before its launch date.
    i got my refund on 8/2. google received N7 on 7/19, left at dock.
    bottlerocket likes this.
    08-07-2012 11:53 PM
  16. bottlerocket's Avatar
    I can't believe I still don't have my refund. It's been over 20 days.
    Brick & mortar retail is definitely the way to go.
    08-10-2012 04:16 PM
  17. Unicorn Rancher's Avatar
    I paid with a credit card so the refund delay wasn't a big deal. Your mileage may vary.
    08-10-2012 05:28 PM
  18. smitjeh's Avatar
    Pre ordered in the UK

    Package Refused July 25th 2012

    Refund Email recieved 17th August 2012
    08-17-2012 03:10 AM
  19. kieranmullen's Avatar
    Why woudl you refuse your shipment when you could sell it locally for a little more?
    08-17-2012 03:11 AM
  20. smitjeh's Avatar
    I didn't want to have to deal with selling a unit with potential screen lift problems etc.

    Besides I would have sold it for cost, i'm not one for making a profit out of things like this.
    08-17-2012 03:25 AM
  21. bottlerocket's Avatar
    Email I got yesterday:

    "Hi,

    I apologize for the delay. We're looking into the reason it has taken this
    long to get you a refund. It should be processed within a few days.

    You can always check to see if a refund has been processed by visiting
    https://wallet.google.com/

    Regards,

    The Google Play Team"


    Refused on 7/17.
    08-17-2012 06:34 AM
  22. dmmarck's Avatar
    Refused on 7/20, have yet to get a thing. Was told it was delayed due to the slew of returns. Quite a shame TBH, I hope we at least get a real apology out of it. If they have the property, and they hold your money, well, that's not right .
    08-17-2012 08:08 AM
  23. TheTechGuy's Avatar
    I finally got my refund. It took them 2.5 weeks. I received an email from the Play Store saying my order had been canceled and any charges made will be refunded. I checked my card and it went through. Oh sweet relief!
    08-17-2012 08:29 AM
  24. dmmarck's Avatar
    I finally got my refund. It took them 2.5 weeks. I received an email from the Play Store saying my order had been canceled and any charges made will be refunded. I checked my card and it went through. Oh sweet relief!
    Nice! I can't wait for that to happen on my end lol

    EDIT: Just sic'd AMEX on them because I refuse to pay the balance while that charge is weighing it down .
    08-17-2012 08:30 AM
  25. lucky sevens's Avatar
    Yes I have received my refund. I originally ordered the 8gb and ended finding a 16gb locally. Contacted Google less than 24 hours after my order but they couldn't refund over the phone. They told me to just refuse the shipment and they would refund the total amount. Once they got the unopened box returned it took about 10 days to get my full refund....
    08-17-2012 11:37 AM
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