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  1. Thread Author  Thread Author    #1  

    Default Tired of all the touchscreen problems: returning my N7

    I've uninstalled all frivolous apps (about 3 times), did a complete wipe of my N7 (twice!), as well as other software tinkering with it and I am still having problems with the touchscreen. It's frustrating. After a short while of use, the N7's screen becomes almost completely unresponsive to taps and swipes. This has been happening for the last few weeks or so and has gotten worse the last few days. To correct it I have to push the power button off then on and that takes care of it for while.

    I called Google yesterday and they're sending me a new unit and I should get it tomorrow -- I got confirmation it has shipped. They sent me a pre-paid shipping label for the defective unit for me to ship back.

    Anyone had any problems with the Google return process or the new N7 they sent to you?
  2. #2  

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    Same here. The last couple of weeks I have had the exact same issue.

    Sent from my Nexus 7 using Tapatalk 2
  3. #3  

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    why start new thread

    http://forums.androidcentral.com/sho....php?p=2091671


    Sent from my Nexus 7 using Android Central Forums
  4. #4  
    jd914's Avatar

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    For the record the Nexus 7 doesn't have touch screen problems. Sometimes it's the users and not the device that needs fixing.

    Sent from my Nexus 7 using Tapatalk 2
    2013 Nexus 7, Galaxy S4 GPE and HTC M8 Developer edition =)
  5. #5  

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    inappropriate
  6. #6  

    Default Re: Tired of all the touchscreen problems: returning my N7

    Quote Originally Posted by Traveler5 View Post
    I've uninstalled all frivolous apps (about 3 times), did a complete wipe of my N7 (twice!), as well as other software tinkering with it and I am still having problems with the touchscreen. It's frustrating. After a short while of use, the N7's screen becomes almost completely unresponsive to taps and swipes. This has been happening for the last few weeks or so and has gotten worse the last few days. To correct it I have to push the power button off then on and that takes care of it for while.

    I called Google yesterday and they're sending me a new unit and I should get it tomorrow -- I got confirmation it has shipped. They sent me a pre-paid shipping label for the defective unit for me to ship back.

    Anyone had any problems with the Google return process or the new N7 they sent to you?
    the only time I have touchscreen issues is if I set it on the arm of my fabric chair, don't touch or hold the n7, and then try to touch the screen ONLY. I have to be touching the body of the N7 when it is on that particular fabric, in order for touch input to be recognized. this doesn't happen on my bed, or anywhere else that I've tried. extremely STRANGE, but replicateable.
  7. #7  
    GMJeff's Avatar

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    It could be a static charge issue. With the touch screens being capacitive, if your skin is at the same charge as the screen, nothing will happen.

    You may be onto something there as far as the fabric on the chair.

    The next time the device does this, if you have a metal lamp nearby, touch it, or ground yourself out somehow, then try the touchscreen again while still in the chair. If it works without powering down the screen, then you have found the culprit.

    Moist or dry skin can also play havoc with a touchscreen.

    I never had an issue like this as long as I had my Nexus 7, so I can't pinpoint exactly what it could be.

    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
  8. #8  

    Default Re: Tired of all the touchscreen problems: returning my N7

    Quote Originally Posted by Traveler5 View Post
    I've uninstalled all frivolous apps (about 3 times), did a complete wipe of my N7 (twice!), as well as other software tinkering with it and I am still having problems with the touchscreen. It's frustrating. After a short while of use, the N7's screen becomes almost completely unresponsive to taps and swipes. This has been happening for the last few weeks or so and has gotten worse the last few days. To correct it I have to push the power button off then on and that takes care of it for while.

    I called Google yesterday and they're sending me a new unit and I should get it tomorrow -- I got confirmation it has shipped. They sent me a pre-paid shipping label for the defective unit for me to ship back.

    Anyone had any problems with the Google return process or the new N7 they sent to you?
    I had a replacement sent for a screen flicker issue and the replacement had the same problem.
  9. #9  
    ricktat's Avatar

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    Default Re: Tired of all the touchscreen problems: returning my N7

    Please don't post things like this. It must be in your head. I had the same problem and it must have been in my head too. I have never had any issues like this with any other tablet or phone but it has to be me. And now it has to be you. It can't be the Nexus 7. Plus if it is the Nexus 7 then its only .00001 % of the tablets made. But it can't be that either.

    So the next time you are playing a game and the screen will not respond... just remember... Its all in your head.

    PS. returning the device permanently fixes the device. Pressing the power button temporarily fixes it.
  10. #10  

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    trollololol

    Sent from my Nexus 7
  11. Thread Author  Thread Author    #11  

    Default Re: Tired of all the touchscreen problems: returning my N7

    Quote Originally Posted by jd914 View Post
    For the record the Nexus 7 doesn't have touch screen problems. Sometimes it's the users and not the device that needs fixing.

    Sent from my Nexus 7 using Tapatalk 2
    Say what??
    Last edited by Traveler5; 08-22-2012 at 03:19 PM.
  12. Thread Author  Thread Author    #12  

    Default Re: Tired of all the touchscreen problems: returning my N7

    Quote Originally Posted by dralezero View Post
    why start new thread

    http://forums.androidcentral.com/sho....php?p=2091671


    Sent from my Nexus 7 using Android Central Forums
    Totally forgot about that one. Both threads should be combined/merged.
  13. Thread Author  Thread Author    #13  

    Default Re: Tired of all the touchscreen problems: returning my N7

    Quote Originally Posted by Jevangil View Post
    It could be a static charge issue. With the touch screens being capacitive, if your skin is at the same charge as the screen, nothing will happen.

    You may be onto something there as far as the fabric on the chair.

    The next time the device does this, if you have a metal lamp nearby, touch it, or ground yourself out somehow, then try the touchscreen again while still in the chair. If it works without powering down the screen, then you have found the culprit.

    Moist or dry skin can also play havoc with a touchscreen.

    I never had an issue like this as long as I had my Nexus 7, so I can't pinpoint exactly what it could be.

    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
    It doesn't matter if I'm sitting on a chair with fabric or leather. In fact, it will act up even when I'm sitting on the head (great place to read). I'm wondering if it's CPU or battery heat that's causing it.
  14. Thread Author  Thread Author    #14  

    Default Re: Tired of all the touchscreen problems: returning my N7

    Quote Originally Posted by ricktat View Post
    Please don't post things like this. It must be in your head. I had the same problem and it must have been in my head too. I have never had any issues like this with any other tablet or phone but it has to be me. And now it has to be you. It can't be the Nexus 7. Plus if it is the Nexus 7 then its only .00001 % of the tablets made. But it can't be that either.

    So the next time you are playing a game and the screen will not respond... just remember... Its all in your head.

    PS. returning the device permanently fixes the device. Pressing the power button temporarily fixes it.
    It probably is in my head. After jd914's comment I'm thinking there's a pretty good chance my mind is "willing" the touchscreen to malfunction. Why that would be, I don't know. I'll have to get my head examined. I'll contact Google about that, too.
    Last edited by Traveler5; 08-22-2012 at 03:21 PM.
  15. Thread Author  Thread Author    #15  

    Default Re: Tired of all the touchscreen problems: returning my N7

    Quote Originally Posted by ricktat View Post
    Please don't post things like this. It must be in your head. I had the same problem and it must have been in my head too. I have never had any issues like this with any other tablet or phone but it has to be me. And now it has to be you. It can't be the Nexus 7. Plus if it is the Nexus 7 then its only .00001 % of the tablets made. But it can't be that either.

    So the next time you are playing a game and the screen will not respond... just remember... Its all in your head.

    PS. returning the device permanently fixes the device. Pressing the power button temporarily fixes it.
    Delete.
  16. #16  

    Default

    This might sound strange but how often to you clean the screen? I've noticed a decrease in responsiveness after using for awhile. Clears up and is perfect again after cleaning. I think the oils and dust from fingerprints and environment may cause this to happen somewhat.

    Rootbrain
    Maxwell was the 1st "Smart" phone user......
  17. #17  
    natehoy's Avatar

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    Default Re: Tired of all the touchscreen problems: returning my N7

    Quote Originally Posted by rootbrain View Post
    This might sound strange but how often to you clean the screen? I've noticed a decrease in responsiveness after using for awhile. Clears up and is perfect again after cleaning. I think the oils and dust from fingerprints and environment may cause this to happen somewhat.

    Rootbrain
    That may be true. On the other hand, I assume you turn the screen off for a moment to clean it? Turning the screen off temporarily is about the only workaround.

    I noticed this happening immediately after installing the Swype Beta last week. Since I don't use it on my Nexus any more, I may try uninstalling it tonight. A LOT of the threads I've read on XDA and the Google bug site mention Swype, so I'm wondering if that might be a contributor...?
  18. Thread Author  Thread Author    #18  

    Default Re: Tired of all the touchscreen problems: returning my N7

    Quote Originally Posted by rootbrain View Post
    This might sound strange but how often to you clean the screen? I've noticed a decrease in responsiveness after using for awhile. Clears up and is perfect again after cleaning. I think the oils and dust from fingerprints and environment may cause this to happen somewhat.

    Rootbrain
    Not very often but I have tried that and it did not make a difference. I have an iPad and a iPhone and their screens get just as messy, sometimes worse (kids), yet I have no problems with either device. If this is what's really causing the problem then it's a hardware issue.
  19. #19  

    Default Re: Tired of all the touchscreen problems: returning my N7

    Quote Originally Posted by rootbrain View Post
    This might sound strange but how often to you clean the screen? I've noticed a decrease in responsiveness after using for awhile. Clears up and is perfect again after cleaning. I think the oils and dust from fingerprints and environment may cause this to happen somewhat.

    Rootbrain
    that happens to my microwave control panel a few times a year. oils will cause the touchcontrols to go "on vacation" until a quick wipe with Windex.
  20. #20  

    Default Re: Tired of all the touchscreen problems: returning my N7

    Quote Originally Posted by Traveler5 View Post
    Not very often but I have tried that and it did not make a difference. I have an iPad and a iPhone and their screens get just as messy, sometimes worse (kids), yet I have no problems with either device. If this is what's really causing the problem then it's a hardware issue.
    not saying cleaning will fix it, but don't draw ANY inference from the fact you have other devices that work when the screens are dirty--that's falling into the trap of TOO MUCH ASSUMPTION. trust me on that one. Not all screens have the same level of sensitivity.
  21. Thread Author  Thread Author    #21  

    Default Re: Tired of all the touchscreen problems: returning my N7

    Quote Originally Posted by natehoy View Post
    That may be true. On the other hand, I assume you turn the screen off for a moment to clean it? Turning the screen off temporarily is about the only workaround.

    I noticed this happening immediately after installing the Swype Beta last week. Since I don't use it on my Nexus any more, I may try uninstalling it tonight. A LOT of the threads I've read on XDA and the Google bug site mention Swype, so I'm wondering if that might be a contributor...?
    I've never had Swype on my N7 and have never played any games on it either. Other than Google's apps, all I have on my N7 is Amazon's book reader, Dolphin browser, and a couple other similar apps that have been around along time and should be stable and compatible. I re-downloaded only these four apps after doing a complete hard-reset/wipe of the device. I still have problems. So I don't think it's any one app that's causing this.
  22. #22  

    Default Re: Tired of all the touchscreen problems: returning my N7

    Please, everyone post to the official google bug thread for this issue and vote for it:

    The more people who post there, the more likely they'll fix it.
  23. #23  
    mmaestro's Avatar

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    Default Re: Tired of all the touchscreen problems: returning my N7

    Please let us all know if the replacement tablet fixes the issue, because this is often crazy-making for me, and I've been hoping for a software update to fix it. But if it's a hardware issue, it would be nice to have that confirmed.
  24. #24  

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    Quote Originally Posted by Traveler5 View Post
    Say what??
    I believe that what you were reading is called "sarcasm".

    Sent from my Nexus 7 using Tapatalk 2
  25. #25  

    Default Re: Tired of all the touchscreen problems: returning my N7

    Quote Originally Posted by mmaestro View Post
    Please let us all know if the replacement tablet fixes the issue, because this is often crazy-making for me, and I've been hoping for a software update to fix it. But if it's a hardware issue, it would be nice to have that confirmed.
    I highly doubt a replacement will fix it because of a few things:

    1. People with both c70 and c60 devices have this issue (and those were different runs of the tablet)

    2. A number of replacement tablets have the same screen issues as the problem ones (e.g. my replacement flickers just like the original)
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