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  1. Eduardo06sp's Avatar
    The solution to this problem:
    Just go to settings and remove Ur Google account, make sure u know Ur username and password. Then open play store, it might force close a few times then should ask u to select account or something. Obviously select existing and than login no problems at all
    If you have Android 4.3:
    Hey, thanks! Your method didn't work at first. But creating a bogus Google account enabled me to remove my real Google account and then reactivate it, which solved the Play Store downloading problem! Apparently you can't remove a Google account if it's the only one on your device, at least that's the case with the Nexus 7 and Android 4.3. I was beginning to think I had ruined my N7 by clearing the data on the Google Services Framework app.
    Sent from my Nexus 7 using Android Central Forums
    F_K_12, mikemonstar and geo371 like this.
    11-13-2012 10:17 PM
  2. SenorPepe's Avatar
    Did u upgrade to 4.2? I upgraded about an hour ago and my apexlauncher and dolphin browser have been crashing ever since

    Sent from my Nexus 7 using Android Central Forums
    11-13-2012 10:19 PM
  3. Eduardo06sp's Avatar
    Did u upgrade to 4.2? I upgraded about an hour ago and my apexlauncher and dolphin browser have been crashing ever since

    Sent from my Nexus 7 using Android Central Forums
    Yes, this is why I decided to make a new thread.

    Sent from my Nexus 7 using Android Central Forums
    11-13-2012 10:20 PM
  4. Franzhose's Avatar
    I have the same problem on my nex7 but on jb 4.1.2, can't download any apps and no access to Google +...

    Sent from my Galaxy Nexus using Android Central Forums
    11-14-2012 01:14 AM
  5. Stinsonmaster's Avatar
    Same problem in Germany with Galaxy Nexus and Android 4.1.2!
    I think it's a global Google Play problem.
    Found a lot of this posts in different forums today.
    11-14-2012 01:17 AM
  6. Eduardo06sp's Avatar
    I actually got it to work after removing my account, the one that had all the sync settings.

    Sent from my Nexus 7 using Android Central Forums
    TeeDubb#AC, woswin and dane79 like this.
    11-14-2012 01:41 AM
  7. Stinsonmaster's Avatar
    11-14-2012 02:39 AM
  8. sasqautch396's Avatar
    Just go to settings and remove Ur Google account, make sure u know Ur username and password. Then open play store, it might force close a few times then should ask u to select account or something. Obviously select existing and than login no problems at all
    11-14-2012 06:15 AM
  9. meyerjaw's Avatar
    Was having the same issue with 4.1.2 on GSM GNexus. Removing account and adding it worked for me. Thanks guys.
    woswin likes this.
    11-14-2012 09:15 AM
  10. kkeyte's Avatar
    I've had the same with a Galaxy Nexus on 4.1.2. I think what caused it was my stopping the Google Services Framework and clearing the data so that I could do a proper, clean check to see if 4.2 was available (it wasn't) without doing a manual install.

    I really didn't want to follow the guide above in deleting my account because it's the primary account and it would effectively reset the phone and mean a lot of work to get it back as it is.

    I did fix it, however. What I did was the following:

    - Create a new Google account with any name you choose. It's temporary, so pick anything
    - Clear dada & cache for the Google Play Store
    - Uninstall updates for Google Play Store, taking it back to the factory installed version (don't worry - you'll get the updates back)
    - Start Google Play
    - Select accounts and choose the new one you've just created
    - Go to My Apps and pick (a free) one to update and update it. That should be successful
    - Come out of Google Play
    - Go into settings and delete the temporary Google account you just created
    - Go back to Google Play and make sure that the account is set to your primary one
    - Complete all updates

    All should be well. But - it may be very different for you than it was for me. Anyway - this is all non-destructive, so it's easy and painless to try.
    11-15-2012 03:25 AM
  11. pstjmack's Avatar
    It's ridiculous that this should be happening, though. How important a part of Google's platform is Google Play? And how important a flagship device for Jelly Bean is the Nexus 7? And then to break Play Store access across the board with the JB update? Come on, guys: shame on you.
    11-15-2012 04:51 AM
  12. mr_nobody's Avatar
    I've had the same with a Galaxy Nexus on 4.1.2. I think what caused it was my stopping the Google Services Framework and clearing the data so that I could do a proper, clean check to see if 4.2 was available (it wasn't) without doing a manual install.
    This is exactly why this happens. People being impatient and clearing the services framework, this is your side effect...
    Firespyer likes this.
    11-15-2012 09:18 AM
  13. mkramer5004's Avatar
    It wasn't caused by stopping the services framework on my wife's N7. Hers is completely stock and she had the same problem. I did the delete account and re-added her Google account. This fixed the problem so far. I am sure Google is working on a fix.
    11-15-2012 10:14 AM
  14. dskelly's Avatar
    The problem was NOT across the board, there are instances of this happening, but I'm betting that the users had done something else in (task killer, removing required services, etc.) that have actually cause the problem.

    My N7 is at 4.2 and I've had zero problems with the any of the functionality.


    It's ridiculous that this should be happening, though. How important a part of Google's platform is Google Play? And how important a flagship device for Jelly Bean is the Nexus 7? And then to break Play Store access across the board with the JB update? Come on, guys: shame on you.
    11-16-2012 05:59 AM
  15. pstjmack's Avatar
    IAll should be well. But - it may be very different for you than it was for me. Anyway - this is all non-destructive, so it's easy and painless to try.
    I tried this, and it didn't work. The only step I missed was rewinding Google Play Store to factory setting - couldn't see anything in Settings to remove the updates. Still had the same download problem in my new temporary account as in my old one.
    11-16-2012 07:08 AM
  16. Jackie222's Avatar
    I had the same issue. I have opened the Playstore, click Help, browser will open. Click Android apps, Troubleshoot an issue, then click Troubleshoot a download issue. I did all of the steps then restarted my Nexus 7 so, I don't know which process actually fixed it but it's fixed non the less. I hope this helps you guys.

    Sent from my Nexus 7 using Android Central Forums
    11-16-2012 07:44 AM
  17. Jackie222's Avatar
    My problem started after I cleared the framework.

    Sent from my Nexus 7 using Android Central Forums
    11-16-2012 07:49 AM
  18. Nick Baudoin's Avatar
    FIRST POST! I joined this community hopefully to get some advice. Thanks in advance for any help I get.

    I would like to add to the discussion about the error mentioned by the OP. I just updated to SlimBean 3.0 on my Galaxy SII 1777 (ATT) which uses 4.1.2. I believe this is the first version of SlimBean using 4.1.2. I was having another unrelated issue so I decided to do a complete wipe. So, when I tried to reinstall my apps, I had the same problem as the OP. I then added a secondary Google account (as per kkeyte's advice) and I was able to update the system apps included in the MOD along with adding another uninstalled app. When I switched back to my primary account, I was able to once again install apps from my phone. It worked! Not sure what's the explanation for this, but thanks for the tip.

    To my displeasure, though, when I logged onto the Google play website (play.google.com), the website is correctly identifying the apps I currently have installed, however, I am not able to install any new apps from the website directly. It believes that any new app I try to install is not compatible with my device. If anyone has any idea what's going on and/or has any advice on how to fix this problem, I'd be very appreciative.
    11-16-2012 03:55 PM
  19. Patricia Startz's Avatar
    I have an Asus Prime- it quit processing updates on Nov. 15th. It is still on android 4.1.1. I also have a Nexxus 7 - it was giving the same error and it is on 4.2. I tried the suggestions from an old article, stopping google play, google services, google updates and downloads, and erasing the data and/or cache. Saw 0.00 in all size areas of each. That did not work. I tried downloading a new app and updating an existing app. Same error. In the processing of testing several Android devices....they all have the same issue.
    11-18-2012 11:19 AM
  20. Patricia Startz's Avatar
    This is happening on all of my android devices. A Nexxus 7, Sus prime TF201, TF301, TF700... I tried the troubleshooting suggestion, it says it has to work with google talk...well folds I did not have google talk previously installed and guess what... it won't download...If you wanted to give Apple a HUGE bonus for Christmas.... YOU JUST did...
    11-18-2012 11:38 AM
  21. Eduardo06sp's Avatar
    Just go to settings and remove Ur Google account, make sure u know Ur username and password. Then open play store, it might force close a few times then should ask u to select account or something. Obviously select existing and than login no problems at all
    Guys, this guy has got the solution.

    Sent from my Nexus 7 using Android Central Forums
    11-18-2012 01:09 PM
  22. felicia colburn's Avatar
    11-18-2012 02:59 PM
  23. tcournoy's Avatar
    I was having trouble with the play store so I removed my account and reentered the information which fixed all the apps trying to update except Play Magazines. Anyone else experiencing this?
    11-18-2012 09:24 PM
  24. pstjmack's Avatar
    Finally the thing fixed itself. Not sure why. Perhaps deleting cache data from Download Manager and signing out of and back into Google Talk helped.
    11-19-2012 05:17 AM
  25. Swaraj Banerjee's Avatar
    I've had the same with a Galaxy Nexus on 4.1.2. I think what caused it was my stopping the Google Services Framework and clearing the data so that I could do a proper, clean check to see if 4.2 was available (it wasn't) without doing a manual install.

    I really didn't want to follow the guide above in deleting my account because it's the primary account and it would effectively reset the phone and mean a lot of work to get it back as it is.

    I did fix it, however. What I did was the following:

    - Create a new Google account with any name you choose. It's temporary, so pick anything
    - Clear dada & cache for the Google Play Store
    - Uninstall updates for Google Play Store, taking it back to the factory installed version (don't worry - you'll get the updates back)
    - Start Google Play
    - Select accounts and choose the new one you've just created
    - Go to My Apps and pick (a free) one to update and update it. That should be successful
    - Come out of Google Play
    - Go into settings and delete the temporary Google account you just created
    - Go back to Google Play and make sure that the account is set to your primary one
    - Complete all updates

    All should be well. But - it may be very different for you than it was for me. Anyway - this is all non-destructive, so it's easy and painless to try.
    YOU ROCK! This worked for me
    11-19-2012 02:00 PM
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