1. pstjmack's Avatar
    I'm having the problem which I *know* other users are suffering from since upgrading my Nexus 7 to Android JB 4.2 - apps won't download or update in the Google Play Store. Each time I try to update an app [there are about three waiting now, including Google+], or install a new one, I get an error message citing problems retrieving information from the server [RPC:S-5:AEC-0].

    How to fix this? Clearing out the data and cache from Google Play Store doesn't seem to help.

    I don't want to hard reset my entire machine or sign it up to a dummy account, as I know some fixes have recommended. But if I do have to put in a new account, what do I have to do and how much information do I risk losing? I'd rather just do this for the Play Store than the whole Nexus, of course. Please can someone advise.

    I assume this is a problem at the server end to do with Google's new multiple accounts feature. They really should fix it. It's a ridiculous bug. Who wants to deprive your most enthusiastic users of their Google Play accounts?
    11-16-2012 03:39 AM
  2. mr_nobody's Avatar
    There's already a whole thread about this error. Did you try deleting and re-adding your google account?
    11-16-2012 08:35 AM
  3. Isa Cheung's Avatar
    Sadly clean the accounts does not work

    still waiting for a fix........
    madgamemike likes this.
    11-19-2012 03:32 PM
  4. pawber's Avatar
    The factory reset does work! I've been getting updates & installing new apps for about a week since I reset the Nexus 7.
    You will have to reload your apps if doing a reset.
    11-19-2012 09:34 PM
  5. madgamemike's Avatar
    There's already a whole thread about this error. Did you try deleting and re-adding your google account?
    This worked for me...FYI and Thank You
    11-29-2012 09:23 AM
  6. Jared Scott1's Avatar
    clear data from Google Services Framework in the app manager. reboot. done. go download apps...
    Henry Catherwood likes this.
    12-25-2012 04:32 PM
  7. Henry Catherwood's Avatar
    @ J Scot, Brilliant, that fixed my issue when deleting, rebooting and reconnection hadn't

    Many thanks and also from my 8 year old
    12-29-2012 07:18 AM

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