12-29-2013 01:19 PM
36 12
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  1. redone75's Avatar
    Is there an issue with the Nexus 7 not loading past the "X" screen?

    This morning when turning on my Nexus 7, it froze on that screen... I called Google Tech and they said it was defective (after going through all of the possible reset options)... I've just completed the replacement process, so they'll be sending a new one to me soon...

    I just got off the phone with my parents and it turns out the Nexus 7 I purchased for my father as a birthday gift is doing the same thing to him today... That's a bit odd that the same thing would happen to us on the same day... FYI - I purchased his unit about 5 weeks after ordering mine.

    Anyone else having this issue, as of today?

    Background information:
    - my Nexus was up-to-date as of yesterday (all apps and Jelly Bean updated)
    - I was reading a magazine for Google Play when the battery indicator came on last night, so I plugged it in to recharge throughout the night (wall socket)... Powered it up this morning and that's when the problem appeared.
    01-02-2013 10:37 AM
  2. sr2012's Avatar
    Strange, looks like a soft brick. Hasn't happened to my Nexus 7.

    Sent from my HTC One X using Android Central Forums
    01-02-2013 10:39 AM
  3. redone75's Avatar
    Sorry, not much of a techy... What does a "soft brick" mean?

    FYI - Neither my father (68 years old) or myself have modified the Nexus 7... They are both stock with apps downloaded / updates made via Google Play.

    I just contacted another friend of mine who has the Nexus 7 and he's having the same issue, as of today... Is there anyone else having this issues?
    01-02-2013 12:17 PM
  4. k os's Avatar
    Just checked mine (rooted stock) and my wife's (all stock), both updated to 4.2.1 and working as they should. At least you're getting a replacement.
    01-02-2013 01:48 PM
  5. sr2012's Avatar
    Sorry, not much of a techy... What does a "soft brick" mean?

    FYI - Neither my father (68 years old) or myself have modified the Nexus 7... They are both stock with apps downloaded / updates made via Google Play.

    I just contacted another friend of mine who has the Nexus 7 and he's having the same issue, as of today... Is there anyone else having this issues?
    It means it can't start because somewhere something got messed up without you knowing, not your fault, just something that happened.

    If you were really into it you could reflash stock Boot, Recovery and ROM.

    But since you are getting a replacement, enjoy!

    Sent from my HTC One X using Android Central Forums
    01-03-2013 01:25 AM
  6. ttmac331's Avatar
    The same thing happened to mines tonight also. It is also happening on my girlfriend Nexus S 4g. I thought it was weird they both started doing it sounds the same time and both were still had the stock Rom on them

    Sent from my SPH-L710 using Android Central Forums
    01-03-2013 10:43 PM
  7. jbyinc's Avatar
    My Nexus has been freezing up non stop since I upgraded to 4.2. I thought the 4.2.1 patch would fix it, but it did not. It has become so terribly annoying I am thinking about getting rid of the tablet, despite my GREAT love for it. I have not called Google Tech, but I know its a problem that only started when I upgraded to 4.2. It freezes, gets stuck and only holding down the power button for a while gets it to reboot.

    Has anyone experienced this?
    01-04-2013 11:51 AM
  8. redone75's Avatar
    I received my replacement Nexus 7 earlier this evening ... I'm thinking of not updating the system to 4.2 for a couple of reasons: 1) 4.1 performed flawlessly before I made that update on my original device... 2) I've done a lot of Googling since my Nexus 7 crashed and it appears there is a large number of users experiencing issues with 4.2 that greatly affect the performance of their devices (random reboots, sluggish performance, bluetooth issues, auto-brightness, etc)...

    Other than the 4.2.1 update to fix the December issue, has there been any official acknowledgement of the issues plaguing 4.2 and if so, a release date for a fix?
    01-04-2013 11:42 PM
  9. flacousa's Avatar
    Is there anyone else having this issues?
    We own 2 N7 a 16&32 with the latest JB version and neither is having problems of any kind.


    Sent from planet earth
    01-05-2013 12:06 AM
  10. Michael Ammer's Avatar
    I am having this issue as well, i got it Christmas day and its already doing this. Surprisingly disappointing from the Google/Asus
    02-02-2013 09:36 PM
  11. Ray Marx's Avatar
    I too am seeing a similar problem and short of sending it back, I'm more interested in a fix for this. My second Nexus 7 was done much like my first and had it's OS wiped so it can't be restored it will eventually boot passed the multicolored "X" but the screen is just static at best. Any attempt to get passed that is a failure. I too haven't hacked my boot nor have I installed anything that wasn't on the play store. I have had it "lose apps" at times too though a reboot would bring them back usually. Trying a hard reset via the fastboot screen only produces a green DROID dude and a red exclamation point in a yellow triangle. Also, like my first device which I returned to the store within it's return period, it force updated to version 4.2.1 from 4.1.?? I was never given the option if I wanted to download it or not nor was I asked if I wanted to install it or not, it just informed me it had installed it and was going to reboot to finish it and after a countdown it did right in the middle of me doing something forcing me to lose hours of work it refused to let me save nor did it save. Since it actually kept working this time I did nothing about it like I had to last time. That is until now. I have now lost EVERYTHING I had on it most of which had no back up because I had no way to do so with all my back up devices that it refused to recognize even with a otg cable connected to it! Also, I've never installed that widget HD app, so that's not my problem and I don't use the GMail app either, I get all my email thru the email app.
    02-03-2013 12:35 PM
  12. Ray Marx's Avatar
    Stupid reposts!!!
    02-03-2013 01:42 PM
  13. Gareth Rees's Avatar
    Im in the same boat. Firstly it took a couple of LONG boot up time for it to come up then finally about three days ago its stuck on the X screen for good.
    Havent spoken to Google Tech yet either but would like a fix! I'm too quite disappointed in this as there seems to be a pattern here which I'm not too happy with!
    02-06-2013 04:28 PM
  14. sonicbluemustang's Avatar
    Well let me join the fun, my daughters n7 is doing this to. I thought yesterday it just needed to be charged but now I see in low light the screen is lit after the X. Damn I told her not to worry about the insurance. I would think its soft brick too, but hey. pfff
    02-06-2013 05:16 PM
  15. rmmyyz's Avatar
    I just got my N7 back from Asus - Got mine for Christmas and around Jan 20th I noticed it was real sluggish - so I powered it off, then back on and it was stuck on the "X". Sine it was less than two months since purchase it was easy to get an RMA from Asus and have them "fix" it. The fix was basically just them scraping the OS and reloading 4.2.1 back on. I was stuck though because it was not even being recognized when plugged into my PC. It was a 32GB version if anyone is keeping score.
    02-06-2013 06:56 PM
  16. sclarke624's Avatar
    My 32GB has gone back for repair as well, it got stuck on the X. I have only been using it for four weeks, although purchased in November, it was a christmas pressie. Had trouble turning it on before the stuck on X thinggy.
    02-06-2013 07:16 PM
  17. Jerry Bear's Avatar
    I had the X screen problem this morning and I fixed it by following the hard reset instructions from this guy



    It wiped everything clean but google backed up all my apps and settings and it automatically started reinstalling everything. I was worried for a bit there that I got a lemon but something just went wrong with the software.
    mathelm likes this.
    02-08-2013 05:51 PM
  18. tbonius_monk's Avatar
    My sisters got stuck on the X screen also and I performed the factory reset and it worked like a charm. If mine does the same thing I will know what to do!
    03-13-2013 11:22 AM
  19. OldGuyfromWisco's Avatar
    Followed the directions in the video...tablet still stuck on the "X". Contacted Asus support, will have to send it in.
    03-29-2013 08:15 AM
  20. daves63's Avatar
    Obviously there is an issue. I had mine exactly 5 days, completely stock, had just got it setup. It hit the froze at the x problem, rebooted to no good effect. Tried to 3 finger reboot it and it just completely died. No charging indicator, nothing, dead as a brick. Battery was not discharged.
    04-02-2013 06:17 AM
  21. leedouglas1's Avatar
    ring google its a free number, they talked me through how to factory reset mine after i tried everything on help pages, lost all me apps but least its working
    04-09-2013 12:58 PM
  22. fcatt48's Avatar
    Yes Mines just done it today, I`ve been checking on the internet and found various methods of recovering it, but am wary of trying, also it is still under guarantee. I think I will contact google as you did . It would appear to be faulty like yours.
    Regards
    Fred
    04-20-2013 03:25 AM
  23. ctt1wbw's Avatar
    I've had this tablet for a few months. Second time I've had to do this. I miss my iPad. I might be speaking too soon. I did the factory reset and it still won't get past the X screen. Who do I contact about a replacement Nexus 7?
    05-12-2013 06:24 AM
  24. ctt1wbw's Avatar
    Update... Google is replacing free of charge with a new one. This is crazy. This is THE first piece of mobile electronics I've ever had to replace. And this is since the day the original Pong machine came out.
    05-12-2013 07:13 PM
  25. JJMACCA's Avatar
    Happened to mine when i was rooting and modding. Its a soft brick and all you need to do is open fastboot and do fastboot oem unlock and it will wipe your data. I had a custom recovery so just restored nandroid.
    05-13-2013 01:24 PM
36 12

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