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Re: Support useless - I guess I'm throwing out my tab and buying something else
So I was at a loss a few weeks ago.
Since getting my Nexus [from Currys/PC World, UK] on the day it came out [32GB version 30th September] it has refused to update to 4.2. It kept prompting me to update, and whenever I said ok, the droid guy would fall over with a red triangle and exclamation mark. Every single time. I finally got annoyed with it [if I didn't click okay, it would just ask again 30mins later].
I contacted Asus. Very mixed review of their customer service.
Person 1: I gave them the serial number that's featured under settings on the device. I was informed this was the wrong SN, that the one I had provided was the Android SN, not the Nexus SN. I told them what was wrong with my device anyway, and they told me I could return it to them for repair under my warrenty. As long as I could find the SN.
Didn't keep the correct part of the box. SN number was no where to be seen.
Person 2: I explained that I couldn't find my SN number anywhere. They told me to open the back of my Nexus, and that if I couldn't find the SN, I couldn't return it. They then ended the call.
I even removed the back of the device under the instruction of a customer support rep from Asus. Even then, no SN number. Lots of stickers, none of them with an SN number.
Person 3:: I called them, explained that I was at a loss, and didn't know what to do. I explained that I had even looked at the inside of my Nexus for the SN, and couldn't find it. She asked me for the SN from settings.. so I gave it to her and told her that I had been told this wasn't the correct one, and she said "That's fine, I can use it to find your serial number on the system" which she promptly did.
I'm sure you can imagine how annoyed I was at Person 2! And the SN that Person 3 provided me was no where to be seen on the device.
Device was picked up on the 21st Feb, received by them on the 22nd [in the Netherlands!] and is due back by FedEx tomorrow. Fixed [Hopefully!]