Here is the story. I got a 7 from my local Sam's club. I had signed up for the pre-order, but while the tabs were showing up at Gamestop and Sams and Walmart, I was still waiting for my preorder for weeks. So I cancelled and got the device from Sams. After a few returns for horrendous light leaks I got a good one and despite the hassles it was love. Until a couple weeks ago. The tab decided it would boot to the Google logo, then crash with static, and try to boot again. It would do this until the battery died. I called Google support and they led me through the reset. That didn't do anything. It still tries to start, crashes and starts over. No way to stop it.
Google says that since I didn't buy it through Google Play,. I had to contact Asus. OK. One removed gall bladder later (that's the delay time between talking to Google and Asus. Not recommended) I just called Asus. I don't have the box. There are no markings on the device. I talked to Asus and they asked for the SN. I told them sorry, no box, no markings. They said get the serial number AND HUNG UP.
Now what? Do I throw away $250 I spent on a 5 month old machine? I am dismayed by this level of support. Or non-support.
Google says that since I didn't buy it through Google Play,. I had to contact Asus. OK. One removed gall bladder later (that's the delay time between talking to Google and Asus. Not recommended) I just called Asus. I don't have the box. There are no markings on the device. I talked to Asus and they asked for the SN. I told them sorry, no box, no markings. They said get the serial number AND HUNG UP.
Now what? Do I throw away $250 I spent on a 5 month old machine? I am dismayed by this level of support. Or non-support.