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  1. Thread Author  Thread Author    #1  

    Default Dropped my Nexus.....That's the bad news...

    I had just laid it face down onto a pile on papers on my desk and turned my head when I heard a "Ka-thump!

    The good news is:

    1. I got that one "drop" everyone seems to experience, out of the way.
    2. 32" inches (yes I measured it) onto a carpeted floor and yet it seems fine.

    The even better news is that it was the old (blown speaker) RMA'ed one. New one arrived today....
  2. #2  
    talonsmith's Avatar

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    Default Re: Dropped my Nexus.....That's the bad news...

    How long did it take for the RMA to show up?
  3. Thread Author  Thread Author    #3  

    Default Re: Dropped my Nexus.....That's the bad news...

    I let it go without follow up after I first called them (Google play), which was way back on 12/19/12. I emailed them a few days afterward and got a reply saying they would send a reminder to the "RMA department" (I think this means Asus). Then got a email wanting me to do a survey on my experience with google support on 1/12/13. I replied with "I haven't heard anything from the RMA department yet". Then received an email on 1/15 apologizing for the delay and asking for the CSSN number, which I replied with. Was sent a tracking number on 1/18 (a Friday) and it arrived this morning (1/22). Just sent them an email because they haven't sent a RMA number or return shipping label yet....

    Sooo about 34 days..... give or take..... But had it been something more than a single blown speaker, I think I could have had everything done inside of 10 days tops. Would have stayed on their case with emails a couple three times a day...


    btw, nice save... edit wise.... I do that all the time.. Here though, you can delete a post if you want.....
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  4. #4  
    talonsmith's Avatar

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    Default Re: Dropped my Nexus.....That's the bad news...

    Haha, I totally misunderstood your post. I thought you got just the part for the speaker which made my night. I realized after posting you meant they sent the stupid box for an RMA.

    I don't wanna send my baby in for just a speaker....arghh!!
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    mathelm likes this.
  5. Thread Author  Thread Author    #5  

    Default Re: Dropped my Nexus.....That's the bad news...

    Well as you can tell by the threads here, people are dropping them more n more, so it shouldn't be too awful long before you can just buy one (cheap)....

    btw, you may have misread *snicker*.. They sent a replacement Nevus 7. I still have my old one too. I have 21 days to get it back to them (via a prepaid shipping label) before they charge my credit card. It's the (not so rapid) "rapid replacement" thing you get when you buy from google play store....
  6. #6  

    Default Re: Dropped my Nexus.....That's the bad news...

    Mine fell from 54 inches and was fine. I got lucky I guess.

    Sent from my Nexus 7 using Android Central Forums
    MarkFL88 likes this.
  7. Thread Author  Thread Author    #7  

    Default Re: Dropped my Nexus.....That's the bad news...

    Hmmm... perhaps we need some sort of competition....
  8. #8  

    Default Re: Dropped my Nexus.....That's the bad news...

    Quote Originally Posted by mathelm View Post
    Hmmm... perhaps we need some sort of competition....
    Too bad "The X Games" moniker is already taken.... (woof!)
    mathelm likes this.
  9. #9  

    Default Re: Dropped my Nexus.....That's the bad news...

    Quote Originally Posted by mathelm View Post
    Hmmm... perhaps we need some sort of competition....
    Haha yeah.

    Sent from my Nexus 7 using Android Central Forums

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