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  1. Thread Author  Thread Author    #1  
    Amyshubby's Avatar

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    Default Can't use Google Play credit for the purchase of devices???

    Sorry if this has been covered. I searched but didn't see any recent posts on the issue.

    Today is my sons Birthday. We had all his relatives give him Google Play cards because he wants a tablet. He has enough credit for the tablet. When we went on-line to buy it we found out that even though the tablet is sold in the Google Play store, you can't use Google Play credit to buy it. I spoke to a representative who told me to look at the back of the card, which I did and they than admitted the restriction is not there. They said to look at the terms online, which we did and they admitted the restriction is also not there. They then rested on the argument that only "eligible" items are allowed and since they don't let you buy the tablet, it is, by definition, ineligible.

    They were not very helpful when I called (for what it's worth, I tend to be very polite on the phone so even though I was annoyed I was not acting like a jerk). I spoke to a supervisor who wasn't able to do anything and said he would send an email on my behalf, but he didn't sound very hopeful.

    I'm amazed that I can't use Google Play credit to buy an item in the Goggle Play store. Now I'm sitting with over $100 in credit that I don't want.

    I have always been a big android supporter. Phones, tablets, etc, but in my opinion this restriction is really unfair and not well spelled out.

    As a side note, now I didn't get the tablet on-line and am considering buying it at Gamestop. Any negatives/positive to purchasing there vs online?
  2. #2  

    Default Re: Can't use Google Play credit for the purchase of devices???

    Google clearly mentioned that on the google play gift card terms and condition right from the start Gift cards & Google Play balance - Google Play Help

    Google Play gift cards cannot be redeemed for Android app subscriptions, magazine subscriptions, or hardware and accessory purchases. Refer to the Google Play Gift Card Terms and Conditions for more details. Content subject to availability by country.
    Google Play ? Google

    you might want to talk to support to make an exception. sorry to hear this happened.
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  3. #3  

    Default Re: Can't use Google Play credit for the purchase of devices???

    Quote Originally Posted by Amyshubby View Post
    As a side note, now I didn't get the tablet on-line and am considering buying it at Gamestop. Any negatives/positive to purchasing there vs online?
    I haven't had to use warranty service, but, if you buy it from Google, then Google will take care of any warranty needs (screen lift, etc...). If you buy it anywhere other than from Google, then you need to get warranty work directly from ASUS. I don't know if that's a good or a bad thing.
  4. Thread Author  Thread Author    #4  
    Amyshubby's Avatar

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    Default Re: Can't use Google Play credit for the purchase of devices???

    Not sure I agree that it is clearly mentioned. This is in the help section and at first draws a confusing distinction between play cards (what you buy at the store) and play credit (what you turn the card into). Besides the confusion, the bigger (biggest) problem is that the restriction is not mentioned anywhere on the card you buy, or on the terms and conditions page (which the help this page actually also refers you too). The terms and conditions should be on the conditions page.

    When I spoke with the Google supervisor, I asked how often this happens and he acknowledged it is a recurring problem. Besides the fact that the restriction makes no sense (why wouldn't you be able to buy an item in the Play Store with Play Store gift cards?), and is not one that someone would anticipate, the main problem remains that iit is not disclosed when you buy the card or even when you redeem it. You first find out you can't use the card when you try to click on the method of payment. Every interaction I've had with Google has been positive. This one really surprised me.
  5. Thread Author  Thread Author    #5  
    Amyshubby's Avatar

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    Default Re: Can't use Google Play credit for the purchase of devices???

    Quote Originally Posted by NealJ777 View Post
    if you buy it from Google, then Google will take care of any warranty needs (screen lift, etc...). If you buy it anywhere other than from Google, then you need to get warranty work directly from ASUS
    I think that's a good enough reason to buy it directly from Google instead of Gamestop. Right now, I'm just in a holding pattern to see if they will do anything about all this credit.
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    pjniez 
  6. #6  

    Default Re: Can't use Google Play credit for the purchase of devices???

    I'm in the same boat, except I received $350 in play store gift cards for Christmas, instead of a Nexus 4. I've been waiting patiently, and yesterday when it finally showed available, "Unsupported payment method" for the $350 in google play store credits I now have. The gift cards you purchase at the store cannot be returned, even if they weren't already activated, and the terms on the cards simply says "for use on eligible items in Google Play Store" - how's that for clear? (Also, when's the last time you read gift card terms before purchasing?). So, now after multiple calls to them, I'm told nothing can be done, this is "clearly marked on the website", and I can't get my money back or have it applied to the purchase I made with my credit card for the Nexus 4 (which has already shipped). Maybe Google should get out of the device business if this is how they're going to treat customers.
  7. #7  

    Default Re: Can't use Google Play credit for the purchase of devices???

    I'm sorry some people had a bad experience but one of the first things I noticed when I got the $25 credit for buying a Nexus 7 this Summer was the restriction it can't be used for hardware.
  8. Thread Author  Thread Author    #8  
    Amyshubby's Avatar

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    Default Re: Can't use Google Play credit for the purchase of devices???

    Quote Originally Posted by Unicorn Rancher View Post
    I'm sorry some people had a bad experience but one of the first things I noticed when I got the $25 credit for buying a Nexus 7 this Summer was the restriction it can't be used for hardware.
    There is a difference between a conditional credit and the purchase of a gift card that doesn't detail the terms and conditions on the card OR the terms and conditions page.

    I have now spoke with two "managers" at Google who acknowledged that this is a recurring problem, but that they can't help me. I also received an email that stated "we are working to improve this part of the Google Play store" but offered no solution.
  9. #9  

    Default Re: Can't use Google Play credit for the purchase of devices???

    Quote Originally Posted by Amyshubby View Post
    There is a difference between a conditional credit and the purchase of a gift card that doesn't detail the terms and conditions on the card OR the terms and conditions page. .
    I looked at a Google Play card last night.
    It says it's good for music. It says it's good for movies. It says it's good for books. It says it's good for apps.
    It doesn't say it's good for tablets. It doesn't say it's good for phones. It doesn't say it's good for retail payments via NFC.

    I'm sorry some people had a bad experience but the hardware exclusion was one of the first things I noticed when I got the $25 credit.
  10. #10  
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    Default Re: Can't use Google Play credit for the purchase of devices???

    Quote Originally Posted by Unicorn Rancher View Post
    I looked at a Google Play card last night.
    It says it's good for music. It says it's good for movies. It says it's good for books. It says it's good for apps.
    It doesn't say it's good for tablets. It doesn't say it's good for phones. It doesn't say it's good for retail payments via NFC.

    I'm sorry some people had a bad experience but the hardware exclusion was one of the first things I noticed when I got the $25 credit.
    Is it good for magazines? The Google play app makes a clear distinction between books and magazines. Is the exclusion an over sight or you can't buy magazines?

    Sent from my Nexus 7 using Tapatalk HD
  11. #11  

    Default Re: Can't use Google Play credit for the purchase of devices???

    I was curious if online was different so I went to https://play.google.com/
    Clicked on the "Buy Gift Card" link and that took me to Google Play ? Google
    Where I see "Google Play gift cards cannot be redeemed for Android app subscriptions, magazine subscriptions, or hardware and accessory purchases."

    http://i.imgur.com/pVLqmEE.png
  12. #12  

    Default Re: Can't use Google Play credit for the purchase of devices???

    I would continue to escalate your concern until you find some one who is willing to reimburse you for the amount of the cards.

    Is there any chance that the folks who purchased the gift cards may still have the receipts?
  13. Thread Author  Thread Author    #13  
    Amyshubby's Avatar

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    Default Re: Can't use Google Play credit for the purchase of devices???

    Quote Originally Posted by Unicorn Rancher View Post
    I looked at a Google Play card last night.
    It says it's good for music. It says it's good for movies. It says it's good for books. It says it's good for apps. .
    Actually, it says it's good for "music, movies, books, Android apps and more on Google Play" It really is quite deceptive.
    And again, the $25 credit you got must not have been a google play card. You could not have noticed a hardware exception on the play card because it's not listed there.
  14. Thread Author  Thread Author    #14  
    Amyshubby's Avatar

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    Default Re: Can't use Google Play credit for the purchase of devices???

    Quote Originally Posted by Unicorn Rancher View Post
    I was curious if online was different so I went to https://play.google.com/
    Clicked on the "Buy Gift Card" link and that took me to Google Play ? Google
    Where I see "Google Play gift cards cannot be redeemed for Android app subscriptions, magazine subscriptions, or hardware and accessory purchases."

    You are correct. Online is different. You can't buy a Google Play card directly from the Google Play store (you can buy Google Play credit). Instead they let you put in your zip code to find a store that sells the card, or they give you option of being directed to Target or Walmart. This is a page were they do list the exclusion. However, as I stated before, if you walk into Target or Walmart (which my relatives did) there is absolutely no way of knowing that you can't buy the Tablet on Google Play with a Google Play card. Worse, if you aren;t sure and you look at the back of the card you are directed to the "terms and privacy policy" whihc contains the terms and which also does not say hardware is restricted!
  15. Thread Author  Thread Author    #15  
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    Default Re: Can't use Google Play credit for the purchase of devices???

    Quote Originally Posted by Jaysus View Post
    I would continue to escalate your concern until you find some one who is willing to reimburse you for the amount of the cards.

    Is there any chance that the folks who purchased the gift cards may still have the receipts?
    They do have the receipts, but since we redeemed them onto my account they (understandably) can't help us. We have received another $100 in Play Credit (late present!) that is NOT unredeemed and will return that or sell it on Ebay.

    I did escalate the issue and the people I spoke to at Google admitted it is, at the very least, confusing. They are in the process of transferring the $55 credit I redeemed from my account to my sons. This would help alleviate some of the problem in that I don't spend a lot on apps and music and he (being a kid) is much more likely (pretty much guaranteed) to find a better use for the credit.
  16. #16  

    Default Re: Can't use Google Play credit for the purchase of devices???

    Good luck. I don't think you can buy a device with iTunes store gift cards either. Content only.
  17. Thread Author  Thread Author    #17  
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    Default Re: Can't use Google Play credit for the purchase of devices???

    Quote Originally Posted by whip it good View Post
    Good luck. I don't think you can buy a device with iTunes store gift cards either. Content only.
    You are correct. However, you can't buy a device from iTunes at all. You can buy a device from the Play Store, which is why people think you can use the Play Store gift cards on the item in the Play Store.

    I'm still waiting for their final approval, but hopefully they will do the right thing. Either way, we are just talking about $100 in credit overall ($50 of which I can always resell if need be) so the world wont come to an end over it. It's just annoying how it played out.

    If I could write the final chapter of this problem, I would really like them to add the restriction on the back of the card. That would help prevent this problem from occuring down the line with other people.
  18. Thread Author  Thread Author    #18  
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    Default Re: Can't use Google Play credit for the purchase of devices???

    As an update- Google transferred the credit from my account to my son's account. Not the perfect resolution but at least there was a resolution. He's thrilled and he loves the Nexus 7.
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  19. #19  

    Default Re: Can't use Google Play credit for the purchase of devices???

    My resolution for the $350 credit I have in my play account has been one email, a survey on how my call with customer service went. So, I guess I'm stuck with $350 in play store credit.
  20. #20  

    Default Re: Can't use Google Play credit for the purchase of devices???

    Did you ever hear anything back matt?
  21. #21  

    Default Re: Can't use Google Play credit for the purchase of devices???

    Quote Originally Posted by Amyshubby View Post
    Actually, it says it's good for "music, movies, books, Android apps and more on Google Play" It really is quite deceptive.
    And again, the $25 credit you got must not have been a google play card. You could not have noticed a hardware exception on the play card because it's not listed there.
    I agree with the OP on this situation.
    There is no good reason why a gift card cant buy a tablet through the same online shop that the credit is used to buy other things.

    There are companies who do things like this to make more money. Think of all the people who probably purchased $350 is play credit to give people for Christmas since the N4 was sold out. Now Google has that $350 and those people have nothing. The card is deceiving.

    Sent from my Nexus 4 using Tapatalk 2
  22. #22  

    Default Re: Can't use Google Play credit for the purchase of devices???

    The same situation happened to me. I called Google Play customer service various times, and of course they were completely unhelpful and useless.
    As a last resort, I disputed the charge on my credit card. I wrote them a polite letter saying why I thought the terms and service on the Google Play card were unclear and deceptive. Amex customer service is really good. They got back to me in less than 2 weeks saying they contacted the merchant on my behalf and did not get a response, so they would credit the amount back to my card. Hopefully this can help others stuck with this problem.
  23. #23  

    Default Re: Can't use Google Play credit for the purchase of devices???

    You can, however, go into an Apple Store and buy gift cards specifically for use in the stores. It can be used for anything in the store - computers, phones, cases, etc - but not for apps, music, movies, or anything else on iTunes.
  24. #24  

    Default Re: Can't use Google Play credit for the purchase of devices???

    I had the same problem, got $350 in play cards for birthday and went to use them and was told I couldn't and of course you don't realize this until after you redeem them and can't get a refund. Thought I'd try again now that they have reduced the price of the Nexus 4 to see if they fixed this due to all the escalations, I see from the forum comments they say they will do this for the people who call to complain but they still won't accept play store credit.

    Absolutely stupid of Google.
  25. #25  

    Default Re: Can't use Google Play credit for the purchase of devices???

    Are you effing Essing me? Wow. Granted, I'm not in near a bad situation as jimbob or amyshubby was, but.... Dear God, that's an offensive, obnoxious policy. There's a soon-to-expire $25 gift card I'm probably gonna lose then, because I don't want the account it's on connected to my current tablet.
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