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  1. Thread Author  Thread Author    #1  

    Default Why isn't Nexus 7 (2012) not recognized by Windows 8.1?

    Hi all,

    Just got my Nexus 7 (2012). I'm running Windows 8.1 on my main machine, I connected the Nexus to my laptop, the laptop does that sound it makes when a USB device is connected, and it displayed the installing driver message. Said it installed correctly.
    When I look in Devices and Printers Nexus 7 shows as an Unspecified device and it doesn't show under MyComputer. I'm trying to transfer my music onto it... Am I doing something stupid here? My girlfriend has a laptop with Windows 7 on it, which recognizes the Nexus without any problems.
    I could transfer my music onto the tablet from her machine over the network, but I shouldn't really have to do it that way.
    Anyone got any ideas what's going on? Is there a compatibility issue between this version of the nexus and Windows 8.1?

    Things I've tried:
    using a different USB port (both 2.0 and 3.0)
    using a different USB cable
    uninstall, reboot and reinstall driver

    Tablet running KitKat 4.4.4

    Please help!

    Cheers

    Alex
    Last edited by Paul627g; 09-23-2014 at 08:00 PM.
  2. Best Answer
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    1. Unplug Nexus from Computer

    2. Go to Control Panel, search for "Device Installation Settings",
    a. Check "No, let me choose what to do"
    b. Check "Never install driver software from Windows Update"

    3. Go to Device Manager
    Uninstall device while "Delete the driver software for this device" IS checked.

    4. Once that's done, connect Nexus. Does it show up properly?

  3. #2  

    Default re: Windows 8.1 not recognizing Nexus 7 via USB

    Welcome to Android Central! It might have something to do with the erroneous Windows Updates that recently got pushed, which made my PC think my Nexus 5 was suddenly an "Acer ADB Device." See my post here about how I fixed it: Nexus 5 connecting via USB as wrong device
    Thanked by:
  4. #3  
    mustiman's Avatar

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    Default re: Windows 8.1 not recognizing Nexus 7 via USB

    1. Unplug Nexus from Computer

    2. Go to Control Panel, search for "Device Installation Settings",
    a. Check "No, let me choose what to do"
    b. Check "Never install driver software from Windows Update"

    3. Go to Device Manager
    Uninstall device while "Delete the driver software for this device" IS checked.

    4. Once that's done, connect Nexus. Does it show up properly?
    Thanked by 2:
  5. #4  

    Default re: Windows 8.1 not recognizing Nexus 7 via USB

    Quote Originally Posted by mustiman View Post
    4. Once that's done, connect Nexus. Does it show up properly?
    I know you didn't address this to me, but yes, it does show up properly.
    B. Diddy led me here to your suggestion and I followed it and it worked. Thanks a lot.
  6. #5  

    Default re: Windows 8.1 not recognizing Nexus 7 via USB

    Quote Originally Posted by mustiman View Post
    1. Unplug Nexus from Computer

    2. Go to Control Panel, search for "Device Installation Settings",
    a. Check "No, let me choose what to do"
    b. Check "Never install driver software from Windows Update"

    3. Go to Device Manager
    Uninstall device while "Delete the driver software for this device" IS checked.

    4. Once that's done, connect Nexus. Does it show up properly?
    This worked after I tried it a second time. Thanks!!!
    Last edited by The_Bigdawg; 08-29-2014 at 11:30 AM.
  7. #6  
    mustiman's Avatar

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    Default re: Windows 8.1 not recognizing Nexus 7 via USB

    I'm glad all's working. Cheers. :-)
  8. #7  

    Default Re: Windows 8.1 not recognizing Nexus 7 via USB

    OK, I followed the instructions. Except when I get into Device Manager the ACER ADB device is not installed if the Nexus 4 is not plugged in, I watched it disappear from Device Manager once I ejected the nexus and unplugged the USB.

    I am running Windows 8.1 and KitKat 4.4.4 n my phone.
  9. #8  

    Default Re: Windows 8.1 not recognizing Nexus 7 via USB

    Quote Originally Posted by Talmerian View Post
    OK, I followed the instructions. Except when I get into Device Manager the ACER ADB device is not installed if the Nexus 4 is not plugged in, I watched it disappear from Device Manager once I ejected the nexus and unplugged the USB.

    I am running Windows 8.1 and KitKat 4.4.4 n my phone.
    Welcome to Android Central! In that case, follow the steps in my post here: Nexus 5 connecting via USB as wrong device

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