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Re: Nexus 7 (2013) Stuck on X
Not trying to be rude, but you are late to the party. Most of us here are very well versed on the Nexus 7. Your fix is not a fix and that "fix" is all over the web. The issue here is the problem comes back within hours to a day over and over again. Wiping a device every few days is not a solution and Google is well aware of it. I guarantee you your stuck X will return again shortly. This is a widespread problem from all the forums I have been searching through. Not only do you get a stuck X sometimes you might get a stuck Google logo before the X. Or you might lose data randomly like I did such as a custom wallpaper reverting back to the factory wallpaper for no reason or all your icons disappear and revert back to the factory home screen or you might get stuck in a boot loop to name a few. I have had three Nexus 7 32GB 2013 models ALL do this so far in the last month and many more people are starting to get this because it happens mostly when you reboot. I hope Google tackles this soon because I have 2 tablets that are pretty much useless right now. I actually regret selling my two original 2012 Nexus 7 devices a few weeks ago. I have a Google agent trying to help me, but the real question at this point is: Is it a horrific release of Jellybean called 4.3 or is it horrific hardware quality control from ASUS. We'll see. Here is a post I left on Google's forums with a more detailed problem layout on multiple devices of mine:
So I have owned a total of three new Nexus 7 2013 32GB models so far. The first Nexus 7 2013 32GB would reboot in Google maps constantly. I returned that device back to Staples immediately. The other two Nexus 7 2013 32GB models, which were purchased from different retailers in different states, seemed fine for the first few days of use, but then we started having major problems with both of them around the same time. It seems like data corruption is occurring and it shows its ugly head during reboots. My wife's device was working for a few days just fine and she had arranged all her icons/widgets on her home screen and downloaded multiple apps from Google Play, etc. She then rebooted her device after a day or so and it came up to her security pin screen she had set. She typed in the security pin and then she got the dreaded "Unfortunately, the process com.google.process.gapps has stopped." Every time you hit "ok" or "report" in the dialog box of that error it would just keep popping up. A reboot after that did not solve the issue. Every time she reboot after that and entered her security pin the home screen would appear and the gapps error would continuously appear. She had to do a factory wipe and of course everything was fine again for a while. She used her device for a few more days without issue and then reboot her device one day and it got stuck at the rainbow colored X. She reboot again and it came up fine again. She rebooted the next day and it got stuck at the X again, but this time no matter how many times she did a reboot it would not get past the X. She did another factory wipe. All was fine again for a day or so. Now Chrome once and a while will report it has stopped working, but a reboot usually solves that. She is now afraid to reboot her device. Let's move on to my device which has almost identical problems.
My device worked great for the first few days as well, but then one day I punched in my security pin I had set and I also got the "Unfortunately, the process com.google.process.gapps has stopped." This error, just like on my wife's device, kept looping each time I pressed "ok" or "report". If I kept on hitting "ok" or "report" my device would eventually hard lock/crash. I then reboot the device and the error kept coming back and looping just like my wife's device. I had to do a factory wipe/reset. It then worked for a day until I rebooted again where it got stuck on the rainbow X. I reboot again and it still got stuck on the X. Factory wipe/reset again. Worked for a while. Then I got data loss. My wallpaper reverted back to the factory default wallpaper, All my widgets and icons disappeared off of my home screen and my home screen looked like it does when you first boot after a factory reset/wipe after I had set all those settings. I rebooted just to see what would happen after this odd reversion of settings and it got stuck on the X again at boot. Factory wipe/reset. Used for a day. Reboot. This time it got stuck on the Google logo. Reboot. Would not go past the Google logo. Factory wipe/reset. Working today. Putting it through its paces and just waiting for it to malfunction again.
On the "Unfortunately, the process com.google.process.gapps has stopped." error I have tried all the different recommendations like check to see if Download Manager has stopped under Settings.Apps.All. It was not stopped on either device. I know some have fixed this error by turning on their stopped Download Manger, but this was not the case for our devices.
So my first device rebooted on its own during maps. The other two seem to be having problems with corruption of some sort. All three are the 32GB 2013 Nexus 7 model. I have heard ASUS has horrific customer support. From what I have been reading they just factory reset the thing and if it comes back up they just send it back to you without really digging deep into the issue. I am concerned this will happen to me. I also am wondering if this is a 4.3 issue and not a hardware issue. Very frustrating as I cannot load up much on either device in fear of losing it all again to a factory wipe to just get it working.
Here are my settings on both devices if someone wants to replicate my setup and see if it is something in there causing the issue.
Data usage->Go to pull-down menu and uncheck "Auto-sync data"
No changes under "More..."
Sound->Only change I make here is check "Dock insert sound" (Don't use a dock, just an OCD thing)
Display->Nothing changed except "Sleep" = 5 minutes and I make sure "Pulse notification light" is checked
Storage, Battery, Apps and Users are unchanged
Location Access->"Access to my location" = on and both GPS and WiFi are both checked
Security->"Screen Lock" I use PIN, Owner info-> I check "Show owner info on lock screen" and then type my text below like my phone number, etc., Nothing else changed in Security.
Language and input not changed.
Backup and Reset->I uncheck "Back up my data".
Under Accounts I click on "Google". Because I disable "Auto-sync data" under "Data usage" on the top of this list my account shows "Sync is OFF". I then go to "Search" and go to "Google location settings" and make sure "Access location" is checked and both "Location Reporting" and "Location History" are both off. I then go back one screen. My "Web history" = off. "Personal results" = off. "SafeSearch Filter" = unchecked. Back one screen. "Location settings"->"Let Google apps access your location" = on. Back one screen. Skip down to Ads. Uncheck "Enable Tailored Ads by Google in Apps".
Back two screens.
I go to "About Tablet" and tap on "Build number" seven times so the Developer options settings item appears on the settings main menu. Go back a screen. Go into "Developer options". The only thing checked in here is "Allow mock locations".
That's all my settings other than I have my screen locked in portrait mode and I turn off auto brightness from the home screen pull-down menu. I also arrange all of my icons into groups by dragging the icons over each other and then label the groups.
I will say that it seems to give me issue once I have loaded up quite a few apps from Google Play store, but that may be a coincidence. Recently I tried a factory wipe/reset and then proceeded to attach my Nexus 7 to my laptop and copied about 25GB of files to the download folder to see if filling up my memory was causing any issues, but once I had copied all the files to the device and started to reboot it and operate it it seemed to work fine so the loading it up with apps and maybe the storage memory is bad did not seem to be the issue.
I am at total loss why all this is happening, but I know I am not alone. Two devices displaying almost the identical issues bought from two different retailers in two different states. Is it a bad batch of these 32GB models or is it more of a 4.3 OS issue? I have reported these issues to Google via a phone call, but no follow up as of yet.