09-05-2014 10:07 AM
57 123
tools
  1. jLimit's Avatar
    Recently powered on my nexus and wouldn't get passed the X logo. I tried going into recovery menu but always end up with the android with the red exclamation mark with "no command" underneath.
    Would really like some help.
    08-04-2013 09:29 PM
  2. chadthebuilder's Avatar
    Is this your first boot? You may want to do a factory reset. Boot into recovery mode. It will probably give you the red X. Then, press the up volume key until recovery menu shows up (may take a while). Then do a factory reset and see if that works. It is sorta weird that the recovery menu does not work like it should, and requires you to hit the up volume again until it actually goes into recovery.

    Posted from my awesome new Nexus 7
    08-04-2013 09:54 PM
  3. unopepito06's Avatar
    I remember with the first Nexus 7 you had to have the device plugged usb into a computer in order get recovery, right? Maybe this is the same.
    08-05-2013 03:08 AM
  4. DarkWizard's Avatar
    same here just got my nexus 7 today was doing the second update then it rebooted but it just goes to the nexus boot logo and stay there. i did the recovery mode but it gives me an error there's an android with a red triangle and some text that say "no command" is there any way to fix this
    08-05-2013 09:25 PM
  5. tvouge's Avatar
    Sounds like something got corrupt with the update ie a bad flash. You're obviously under warranty. I'd take it back and get a replacement. You may be able to fix it yourself if you want to tinker. Check out the hacks/Rom category of the forums for ideas if you want to try.

    Posted via Android Central App
    08-06-2013 02:50 AM
  6. tvouge's Avatar
    This may help. http://forum.xda-developers.com/show...php?p=44023595

    Posted via Android Central App
    08-06-2013 02:51 AM
  7. DarkWizard's Avatar
    Just fix my nexus 7 ! When you go into recovery menu and end up with the android with the red exclamation mark with "no command" underneath.then you have to do the combo moves press power then up then let go of both at the same time but you need to do it fast then you should be in the real recovery menu. Wipe cache and factory reset then reboot. Worked for me found this by calling google customer service
    08-06-2013 11:38 AM
  8. Eve B's Avatar
    Man, you just saved me a ton of frustration! Bummer that I will have to put everything back on now that it's back to factory settings, but that combo button maneuver really did the trick. Thank you!! :D
    08-11-2013 02:46 AM
  9. dgeebee's Avatar
    Get the official toolkit from Google @
    https://sites.google.com/site/faqdro...exus-7-toolkit
    open the Google nexus 7 toolkit 5.0.0
    connect tablet to computer if not unlock select proper number to unlock then proceed...
    hold power on up and down vol buttons to get into fast boot mode
    choose option 9
    then choose option 1 to download correct version select 2 to flash if you've already downloaded the correct version
    IMPORTANT then select "NO" to keep all data intact Select yes to wipe to factory image
    the toolkit will do the rest
    it takes a bit be patient it will reboot to normal
    08-11-2013 08:20 AM
  10. malocclu's Avatar
    After spending much time with Asus tech support and getting nowhere except to be told to sent the unit to them for repairs at my expense, I found your reponse. Sure am glad I did! Worked perfectly and now I don't need that RMA. Thanks.
    08-11-2013 02:00 PM
  11. mchockeyvette27's Avatar
    Had this happen to me yesterday. I had a package error while trying to update an app so I rebooted and that's when it got stuck on the x. I tried just wiping the cache but that didn't work so I had to fully wipe. And I've had the tablet for 2 weeks now and it never did this before. So frustrating. Now I'm just scared to turn the thing off!

    Posted via Android Central App
    08-14-2013 07:23 AM
  12. Asus_Fred's Avatar
    The unit doesn't have to be plugged in. Follow the steps below and you will be able to get into the Recovery mode for factory restore w/data wipe.

    If your tablet is on, power it off.
    Press and hold Power until the device powers on, then immediately press and hold Volume Down (while still pressing Power). You will see the word Start with an arrow drawn around it.
    Press Volume Down twice to designate Recovery mode.
    Press Power to restart into Recovery mode. You will see an image of an Android robot with a red exclamation mark.
    While holding down Power, press Volume Up. (just press it once and let go)
    Use the volume keys to scroll to "wipe data/factory reset" and press Power to select it.
    Scroll down to "Yes - erase all user data" and press Power to select it.

    If you have issues getting this process to work send me an email at cl-fred@asus.com and I'll be more then happy to help you with it.
    08-14-2013 01:28 PM
  13. sfhub's Avatar
    The unit doesn't have to be plugged in. Follow the steps below and you will be able to get into the Recovery mode for factory restore w/data wipe.

    If your tablet is on, power it off.
    Press and hold Power until the device powers on, then immediately press and hold Volume Down (while still pressing Power). You will see the word Start with an arrow drawn around it.
    Press Volume Down twice to designate Recovery mode.
    Press Power to restart into Recovery mode. You will see an image of an Android robot with a red exclamation mark.
    While holding down Power, press Volume Up. (just press it once and let go)
    Use the volume keys to scroll to "wipe data/factory reset" and press Power to select it.
    Scroll down to "Yes - erase all user data" and press Power to select it.

    If you have issues getting this process to work send me an email at cl-fred@asus.com and I'll be more then happy to help you with it.
    If you prefer, there is a quicker way to get into recovery.

    Just power down, then press Power+VolUp until you see Google. Then let go. With the Android fallen down screen, press and hold power, then press and release VolUp (as you described)

    Going into bootloader to then select recovery will work also, but is extra steps if what you wanted in the end is recovery.
    08-14-2013 02:10 PM
  14. Darkk69's Avatar
    This tip worked perfectly on my Nexus 7. Now going to unlock and root it. Then install TWRP recovery mod so I can make my backups.
    08-14-2013 08:56 PM
  15. liqmat's Avatar
    I have had three Nexus 7 2013 devices get stuck at the X so far and all have had the "Process com.google.process.gapps Has Stopped" error loop as well even though the download manager was enabled. I factory reset and all is well for a while only to repeat from a few days to a week later. Called Google and tech agreed something either up with 4.3 or ASUS is pumping out shoddy hardware. Looking forward to a Google response as resetting my devices every few days/weeks is not a solution.
    08-17-2013 12:01 PM
  16. wsxcde's Avatar
    My Nexus 2013 also have this stuck-at-x problem. I need to perform "wipe data/factory reset" in recovery mode every few days. Also, Chrome or Email will report that it had stopped working right after powering up once a while. I need to delete Chrome/Email and reinstall it to fix the problem. Hope Google/Asus will fix the problem soon so that I don't need to return the unit.

    I have had three Nexus 7 2013 devices get stuck at the X so far and all have had the "Process com.google.process.gapps Has Stopped" error loop as well even though the download manager was enabled. I factory reset and all is well for a while only to repeat from a few days to a week later. Called Google and tech agreed something either up with 4.3 or ASUS is pumping out shoddy hardware. Looking forward to a Google response as resetting my devices every few days/weeks is not a solution.
    08-17-2013 02:28 PM
  17. liqmat's Avatar
    My Nexus 2013 also have this stuck-at-x problem. I need to perform "wipe data/factory reset" in recovery mode every few days. Also, Chrome or Email will report that it had stopped working right after powering up once a while. I need to delete Chrome/Email and reinstall it to fix the problem. Hope Google/Asus will fix the problem soon so that I don't need to return the unit.
    Yes, well data corruption is happening on both of my new Nexus 7 2013 32GB tablets. Usually happens with a soft reboot. Sometimes they get stuck at the X and I have to wipe all the data to recover, sometimes it will get stuck at the X and another soft reboot gets it back in, sometimes it will reboot and once I put my security pin in that I set it will show the home screen with none of my icons/widgets there anymore, sometimes my wallpaper will be reset to the factory wallpaper and other times after a soft reboot everything is normal and fine. It seems very random and it happens on both of my new Nexus 7 2013 32GB tablets bought from two different stores from two different states. I am waiting for Google to get back with me, but having three different new Nexus 7 tablets malfunction like this (one was returned) makes you wonder how bad the quality control is on these. I am almost at the point of I want a full refund never to purchase another Nexus device again. Crazy bad.
    matthew troupe likes this.
    08-18-2013 04:59 PM
  18. Saqlain Bazmi's Avatar
    why does it get stuck at sending system
    08-20-2013 08:08 AM
  19. anthonok's Avatar
    Same just happened to me with my 32gn N7. I was setting up my chromecast. Rebooted the N7 because when I renamed my chromecast it didn't change on my N7 and thought that'd fix it....well it wouldn't boot past the X no matter what. Did a factory reset from recovery and its fine now. Hadn't don't any rooting or boot loader unlocking at all.

    Posted via Android Central App
    08-21-2013 03:31 PM
  20. liqmat's Avatar
    That wont be the last time it happens either. Either 4.3 OS is an unstable disaster or there is going to be a major hardware recall because this problem is just starting to pop up on many Nexus 7 2013 tablets. Both of mine have gotten progressively worse as well. Today mine decided to just start rebooting on its own over and over again. Factory reset it for the 10th time. Can't wait to see what it will do next! (sarcasm of course). I have heard from other forums ASUS tech support is dismal so I am trying to work through Google right now. Hope I have some luck. I would prefer at this point a refund.
    08-21-2013 04:45 PM
  21. anthonok's Avatar
    That wont be the last time it happens either. Either 4.3 OS is an unstable disaster or there is going to be a major hardware recall because this problem is just starting to pop up on many Nexus 7 2013 tablets. Both of mine have gotten progressively worse as well. Today mine decided to just start rebooting on its own over and over again. Factory reset it for the 10th time. Can't wait to see what it will do next! (sarcasm of course). I have heard from other forums ASUS tech support is dismal so I am trying to work through Google right now. Hope I have some luck. I would prefer at this point a refund.
    I just tried to make it happen by rebooting it a few times. Happened after the 2nd reboot just sat at the X. Held power and got it to re start the boot process and it loaded but as soon as I unlocked it I got an android process media force close.

    Posted via Android Central App
    08-21-2013 04:59 PM
  22. theresistance's Avatar
    I made a quick tutorial on how to fix the problem it is here:
    Daniel Carnal likes this.
    08-21-2013 05:39 PM
  23. liqmat's Avatar
    theresistance:

    Not trying to be rude, but you are late to the party. Most of us here are very well versed on the Nexus 7. Your fix is not a fix and that "fix" is all over the web. The issue here is the problem comes back within hours to a day over and over again. Wiping a device every few days is not a solution and Google is well aware of it. I guarantee you your stuck X will return again shortly. This is a widespread problem from all the forums I have been searching through. Not only do you get a stuck X sometimes you might get a stuck Google logo before the X. Or you might lose data randomly like I did such as a custom wallpaper reverting back to the factory wallpaper for no reason or all your icons disappear and revert back to the factory home screen or you might get stuck in a boot loop to name a few. I have had three Nexus 7 32GB 2013 models ALL do this so far in the last month and many more people are starting to get this because it happens mostly when you reboot. I hope Google tackles this soon because I have 2 tablets that are pretty much useless right now. I actually regret selling my two original 2012 Nexus 7 devices a few weeks ago. I have a Google agent trying to help me, but the real question at this point is: Is it a horrific release of Jellybean called 4.3 or is it horrific hardware quality control from ASUS. We'll see. Here is a post I left on Google's forums with a more detailed problem layout on multiple devices of mine:

    So I have owned a total of three new Nexus 7 2013 32GB models so far. The first Nexus 7 2013 32GB would reboot in Google maps constantly. I returned that device back to Staples immediately. The other two Nexus 7 2013 32GB models, which were purchased from different retailers in different states, seemed fine for the first few days of use, but then we started having major problems with both of them around the same time. It seems like data corruption is occurring and it shows its ugly head during reboots. My wife's device was working for a few days just fine and she had arranged all her icons/widgets on her home screen and downloaded multiple apps from Google Play, etc. She then rebooted her device after a day or so and it came up to her security pin screen she had set. She typed in the security pin and then she got the dreaded "Unfortunately, the process com.google.process.gapps has stopped." Every time you hit "ok" or "report" in the dialog box of that error it would just keep popping up. A reboot after that did not solve the issue. Every time she reboot after that and entered her security pin the home screen would appear and the gapps error would continuously appear. She had to do a factory wipe and of course everything was fine again for a while. She used her device for a few more days without issue and then reboot her device one day and it got stuck at the rainbow colored X. She reboot again and it came up fine again. She rebooted the next day and it got stuck at the X again, but this time no matter how many times she did a reboot it would not get past the X. She did another factory wipe. All was fine again for a day or so. Now Chrome once and a while will report it has stopped working, but a reboot usually solves that. She is now afraid to reboot her device. Let's move on to my device which has almost identical problems.

    My device worked great for the first few days as well, but then one day I punched in my security pin I had set and I also got the "Unfortunately, the process com.google.process.gapps has stopped." This error, just like on my wife's device, kept looping each time I pressed "ok" or "report". If I kept on hitting "ok" or "report" my device would eventually hard lock/crash. I then reboot the device and the error kept coming back and looping just like my wife's device. I had to do a factory wipe/reset. It then worked for a day until I rebooted again where it got stuck on the rainbow X. I reboot again and it still got stuck on the X. Factory wipe/reset again. Worked for a while. Then I got data loss. My wallpaper reverted back to the factory default wallpaper, All my widgets and icons disappeared off of my home screen and my home screen looked like it does when you first boot after a factory reset/wipe after I had set all those settings. I rebooted just to see what would happen after this odd reversion of settings and it got stuck on the X again at boot. Factory wipe/reset. Used for a day. Reboot. This time it got stuck on the Google logo. Reboot. Would not go past the Google logo. Factory wipe/reset. Working today. Putting it through its paces and just waiting for it to malfunction again.

    On the "Unfortunately, the process com.google.process.gapps has stopped." error I have tried all the different recommendations like check to see if Download Manager has stopped under Settings.Apps.All. It was not stopped on either device. I know some have fixed this error by turning on their stopped Download Manger, but this was not the case for our devices.

    So my first device rebooted on its own during maps. The other two seem to be having problems with corruption of some sort. All three are the 32GB 2013 Nexus 7 model. I have heard ASUS has horrific customer support. From what I have been reading they just factory reset the thing and if it comes back up they just send it back to you without really digging deep into the issue. I am concerned this will happen to me. I also am wondering if this is a 4.3 issue and not a hardware issue. Very frustrating as I cannot load up much on either device in fear of losing it all again to a factory wipe to just get it working.

    Here are my settings on both devices if someone wants to replicate my setup and see if it is something in there causing the issue.

    Settings
    WiFi=On
    Bluetooth=Off
    Data usage->Go to pull-down menu and uncheck "Auto-sync data"
    No changes under "More..."
    Sound->Only change I make here is check "Dock insert sound" (Don't use a dock, just an OCD thing)
    Display->Nothing changed except "Sleep" = 5 minutes and I make sure "Pulse notification light" is checked
    Storage, Battery, Apps and Users are unchanged
    Location Access->"Access to my location" = on and both GPS and WiFi are both checked
    Security->"Screen Lock" I use PIN, Owner info-> I check "Show owner info on lock screen" and then type my text below like my phone number, etc., Nothing else changed in Security.
    Language and input not changed.
    Backup and Reset->I uncheck "Back up my data".
    Under Accounts I click on "Google". Because I disable "Auto-sync data" under "Data usage" on the top of this list my account shows "Sync is OFF". I then go to "Search" and go to "Google location settings" and make sure "Access location" is checked and both "Location Reporting" and "Location History" are both off. I then go back one screen. My "Web history" = off. "Personal results" = off. "SafeSearch Filter" = unchecked. Back one screen. "Location settings"->"Let Google apps access your location" = on. Back one screen. Skip down to Ads. Uncheck "Enable Tailored Ads by Google in Apps".
    Back two screens.
    I go to "About Tablet" and tap on "Build number" seven times so the Developer options settings item appears on the settings main menu. Go back a screen. Go into "Developer options". The only thing checked in here is "Allow mock locations".

    That's all my settings other than I have my screen locked in portrait mode and I turn off auto brightness from the home screen pull-down menu. I also arrange all of my icons into groups by dragging the icons over each other and then label the groups.

    I will say that it seems to give me issue once I have loaded up quite a few apps from Google Play store, but that may be a coincidence. Recently I tried a factory wipe/reset and then proceeded to attach my Nexus 7 to my laptop and copied about 25GB of files to the download folder to see if filling up my memory was causing any issues, but once I had copied all the files to the device and started to reboot it and operate it it seemed to work fine so the loading it up with apps and maybe the storage memory is bad did not seem to be the issue.

    I am at total loss why all this is happening, but I know I am not alone. Two devices displaying almost the identical issues bought from two different retailers in two different states. Is it a bad batch of these 32GB models or is it more of a 4.3 OS issue? I have reported these issues to Google via a phone call, but no follow up as of yet.

    This sucks.
    08-21-2013 07:41 PM
  24. pfunnyjoy's Avatar
    Well, my unit, that worked perfectly for two weeks, not a single random reboot, no hangups, would not boot past the "x" yesterday morning. I tried multiple times to get it to boot and nothing.

    Called Google, ended up doing a factory reset. Loaded my apps back on, this morning it won't boot past the "x" again! I guess Google can exchange, but I'm not convinced I will get a reliable tablet out of it, since it sounds like a number of them have the issue.

    Not a happy camper today!

    Sent from my Samsung Galaxy Note
    08-22-2013 11:15 AM
  25. anthonok's Avatar
    Went ahead and flashed cyanogenmod to see if a different image makes a difference.

    Posted via Android Central App
    08-22-2013 01:22 PM
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