Regarding the return/ replacement (N7 FHD)

[NexusS4710]

I discovered some defects on the device from 6 hours of usage and decided to get the replacement right away.

-- there is some white dust around the front camera, I can't even clean it up because it is under the touchscreen glass.
-- Serious screen bleeding on the edge of the top side of the screen. I have tried to use it as pdf viewer in landscape, and the screen bleeding is horribly noticeable under the light with white background & black screens. it's really bothering.

so I just called Google and asked for the replacement, and they said they're gonna send me an email soon. Here are my questions:

-- is there any possibility that Google refuse the request for replacement? (if yes, any other solutions?)
-- If not, how does the replacement work (steps)? I searched up and some people say Google charge another $300 for some fee before giving out the replacement?

 

[Haalcyon]

I would imagine they might put a hold on your credit card for the cost of the replacement until they receive the defective unit back.

 

[gerryp123]

Did you buy this from Google PlayStore? If not, it goes back to vendor or to Asus. If "yes" make sure Google will be sending a "new" unit, not a refurbished one. As to the procedure, I think the other responder has it right.