1. markdek's Avatar
    I'm on my 3rd RMA just to get the head phone jack fixed:

    1ST RMA........THEY DID NOTHING..........I couldn't believe it!!!!
    2ND RMA........THEY FIXED THE HEAD PHONE JACK, BUT DESTROYED THE SCREEN AND BACK; CHIPPED IN 2 CORNERS, AND A GOUGE IN THE PLASTIC BACK
    3RD RMA.......BACK TO THEM TO REPLACE THE SCREEN!

    Asus Repair actually wrecked my 100% perfect Nexus 7 screen..........bunch of monkeys..................
    11-18-2013 05:06 PM
  2. Haalcyon's Avatar
    Why am I not surprised? I've not had good luck with Asus' mobile products as of late and to read this about their service is not surprising.
    11-18-2013 06:32 PM
  3. alexlam24's Avatar
    Seems like you had bad experience dude... Maybe try complaining to them via Twitter? Social media is the best way to get attention

    Sent from Samsung Z1 GPE on T-Mobile
    11-18-2013 06:42 PM
  4. pauldroidr2d2's Avatar
    Personally, I think both Google and Asus's customer service flat out stinks. I have had nothing but poor experiences from both.

    Sent from my Nexus 7 using Tapatalk 4
    11-18-2013 08:37 PM
  5. CooCooCaChoo's Avatar
    Wow that sucks. I would definitely take it to social media to try and pressure them into fixing their mistake. But make sure you have pics otherwise very few people will believe you.
    11-18-2013 10:11 PM
  6. Ribs85's Avatar
    If they screw up the third time, then demand a new (not refurbished) unit or a full refund.

    You've given them enough chances.
    11-19-2013 06:50 AM
  7. markdek's Avatar
    Ok, I'll just follow up, 5 - 6 weeks, and 3 RMAs later, Asus seems to have done there job. I think they replaced the screen and back that they broke, and my headphone jack still works (the original problem).......man am I glad to have the Nexus 7 2013 back in my hands........what a great tablet, when it works.

    M
    11-26-2013 11:06 AM
  8. preppystud's Avatar
    i am about to get my 2nd rma back now. i wish that they can just give me a new one. but i doubt that will happen.
    12-16-2013 10:13 PM
  9. CoolBeit's Avatar
    Ok, I'll just follow up, 5 - 6 weeks, and 3 RMAs later, Asus seems to have done there job. I think they replaced the screen and back that they broke, and my headphone jack still works (the original problem).......man am I glad to have the Nexus 7 2013 back in my hands........what a great tablet, when it works.

    M
    Wow, at some point you think it would be more economical for them to just send you a new unit. That's some terrible cs. The good news is that you can buy two brand news Nexus 7's for the price of 1 ipad mini....
    12-18-2013 10:50 AM
  10. brosko's Avatar
    im not an apple fan at all, but the bad news is you have about a 25% chance of both of those 2 nexus's not being defective. I went through 4 or 5 before I found one that was decent
    12-18-2013 11:06 AM
  11. alexlam24's Avatar
    Still better customer support then HTC.

    Sent from HTC Note Ultra Pro on T-Mobile
    12-18-2013 09:31 PM

Similar Threads

  1. Should I buy my tablet through Verizon?
    By Algus in forum Verizon
    Replies: 4
    Last Post: 12-13-2013, 01:24 AM
  2. I need some help guys, Keep my Nexus 5 or jump to a Moto X
    By angry english in forum Moto X (2013)
    Replies: 86
    Last Post: 11-20-2013, 11:02 AM
  3. No 5ghz with Nexus 7?
    By CeruleanBlue58 in forum Google Nexus 7 Tablet (2013)
    Replies: 3
    Last Post: 11-19-2013, 12:58 PM
  4. Replies: 0
    Last Post: 11-18-2013, 04:40 PM
  5. Mails are not going out from my nexus 5
    By chinnu07 in forum Google Nexus 5
    Replies: 0
    Last Post: 11-18-2013, 03:44 PM
LINK TO POST COPIED TO CLIPBOARD