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  1. Thread Author  Thread Author    #1  

    Default Asus RMA/Repair wrecked my Nexus 7

    I'm on my 3rd RMA just to get the head phone jack fixed:

    1ST RMA........THEY DID NOTHING..........I couldn't believe it!!!!
    2ND RMA........THEY FIXED THE HEAD PHONE JACK, BUT DESTROYED THE SCREEN AND BACK; CHIPPED IN 2 CORNERS, AND A GOUGE IN THE PLASTIC BACK
    3RD RMA.......BACK TO THEM TO REPLACE THE SCREEN!

    Asus Repair actually wrecked my 100% perfect Nexus 7 screen..........bunch of monkeys..................
  2. #2  
    Haalcyon's Avatar
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    Default Re: Asus RMA/Repair wrecked my Nexus 7

    Why am I not surprised? I've not had good luck with Asus' mobile products as of late and to read this about their service is not surprising.
  3. #3  
    alexlam24's Avatar
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    Default Re: Asus RMA/Repair wrecked my Nexus 7

    Seems like you had bad experience dude... Maybe try complaining to them via Twitter? Social media is the best way to get attention

    Sent from Samsung Z1 GPE on T-Mobile
  4. #4  
    pauldroidr2d2's Avatar

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    Default Re: Asus RMA/Repair wrecked my Nexus 7

    Personally, I think both Google and Asus's customer service flat out stinks. I have had nothing but poor experiences from both.

    Sent from my Nexus 7 using Tapatalk 4
  5. #5  

    Default Re: Asus RMA/Repair wrecked my Nexus 7

    Wow that sucks. I would definitely take it to social media to try and pressure them into fixing their mistake. But make sure you have pics otherwise very few people will believe you.
  6. #6  

    Default Re: Asus RMA/Repair wrecked my Nexus 7

    If they screw up the third time, then demand a new (not refurbished) unit or a full refund.

    You've given them enough chances.
  7. Thread Author  Thread Author    #7  

    Default Re: Asus RMA/Repair wrecked my Nexus 7

    Ok, I'll just follow up, 5 - 6 weeks, and 3 RMAs later, Asus seems to have done there job. I think they replaced the screen and back that they broke, and my headphone jack still works (the original problem).......man am I glad to have the Nexus 7 2013 back in my hands........what a great tablet, when it works.

    M
  8. #8  

    Default Re: Asus RMA/Repair wrecked my Nexus 7

    i am about to get my 2nd rma back now. i wish that they can just give me a new one. but i doubt that will happen.
  9. #9  

    Default Re: Asus RMA/Repair wrecked my Nexus 7

    Quote Originally Posted by markdek View Post
    Ok, I'll just follow up, 5 - 6 weeks, and 3 RMAs later, Asus seems to have done there job. I think they replaced the screen and back that they broke, and my headphone jack still works (the original problem).......man am I glad to have the Nexus 7 2013 back in my hands........what a great tablet, when it works.

    M
    Wow, at some point you think it would be more economical for them to just send you a new unit. That's some terrible cs. The good news is that you can buy two brand news Nexus 7's for the price of 1 ipad mini....
  10. #10  

    Default Re: Asus RMA/Repair wrecked my Nexus 7

    im not an apple fan at all, but the bad news is you have about a 25% chance of both of those 2 nexus's not being defective. I went through 4 or 5 before I found one that was decent
  11. #11  
    alexlam24's Avatar
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    Default Re: Asus RMA/Repair wrecked my Nexus 7

    Still better customer support then HTC.

    Sent from HTC Note Ultra Pro on T-Mobile

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