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  1. Thread Author  Thread Author    #1  

    Default Problems with Nexus 7 2013 - Random Reboots

    I found out to my new tablet nexus 7 is that it keeps on turning off. And I didn't do anything that is something stupid. Can you help me to solve the problem. And as a matter I have the second problem but I'll tell you later.

    Posted via Android Central App
    Last edited by NotJustAPhone; 01-20-2014 at 10:18 PM.
  2. #2  

    Default re: Problems with Nexus 7 2013 - Random Reboots

    Welcome to Android Central! Do you mean it is powering down on its own? Or is it rebooting at random times? Or is it just the screen turning off?

    One thing that you can always try for various kinds of misbehavior is to clear the system cache partition. No personal data or settings will be lost: http://forums.androidcentral.com/goo...tion-wipe.html
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    Golfdriver97's Avatar

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    Default re: Problems with Nexus 7 2013 - Random Reboots

    Welcome to the forums. I would agree with the cache clearing too.

    Devices: Current: Nexus 5, Moto X, Galaxy Tab 2 (7.0); Retired: Galaxy S2 (Epic 4G Touch); Traded: Galaxy S3
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  4. #4  

    Default re: Problems with Nexus 7 2013 - Random Reboots

    Welcome to the forums! I wish it was for better reasons but I'm sure we can help shed some light on a solution for you.

    Which version of Nexus 7 do you have? The 2012 or 2013 version?

    Paul
    Moderator Team Leader @ Android Central.
    Paul
    Moderator Team Leader @ Android Central





  5. Thread Author  Thread Author    #5  

    Default re: Problems with Nexus 7 2013 - Random Reboots

    Mine I think 2012

    Posted via Android Central App
  6. #6  

    Default re: Problems with Nexus 7 2013 - Random Reboots

    Quote Originally Posted by Jr Lagos View Post
    Mine I think 2012

    Posted via Android Central App
    Simple enough to tell.. Does it have a rear facing camera or not? 2012 model had only a front facing camera, 2013 they put a rear facing camera on it as well.
    Paul
    Moderator Team Leader @ Android Central





  7. Thread Author  Thread Author    #7  

    Default re: Problems with Nexus 7 2013 - Random Reboots

    I am sorry for my mistake... Mine is 2013

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  8. #8  
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    Default re: Problems with Nexus 7 2013 - Random Reboots

    Mine constantly reboots as well. I would try the things B. Diddy suggested first if that's a no go exchange it. It is a known issue. I'm on my second one but I'm afraid this one is going back to ol Best Buy. I hope a patch comes out soon because other than the reboots this is one sweet tab!

    Sent from my Nexus 7 using Tapatalk
  9. Thread Author  Thread Author    #9  

    Default hi Jr again from the Philippines .

    Guys, how can I repair my android because it says that my android is full of memory so how can I solve this one?

    Posted via Android Central App
  10. Thread Author  Thread Author    #10  

    Default my 3rd question is

    Hi this is Jr from the Philippines. My nexus 7 is keep on shutting down. So how can I fix this problem?

    Posted via Android Central App
  11. Thread Author  Thread Author    #11  

    Default Re: Problems with Nexus 7 2013 - Random Reboots

    So how can I solve it?

    Posted via Android Central App
  12. Thread Author  Thread Author    #12  

    Default Re: Problems with Nexus 7 2013 - Random Reboots

    Thanks for your help, but I hope this will work...... And if I can still remember the fourth problem, I am going to share it to this forum. Thank you so much.

    Posted via Android Central App
  13. #13  
    cpcxgsr's Avatar

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    Default Re: Problems with Nexus 7 2013 - Random Reboots

    I am also having a TON of issues with my gen 2 N7.... But I will list them later.
    To answer your question, if your device memory is full, back up all personal files to your computer. Or you can back up your files to Google Drive. From there, do a factory reset. I highly doubt this will resolve your rebooting issues. Since I am also having the same issues. But it's a good place to start and everyone says to try that for your 1st or 2nd step in attempting to resolve your issues.

    I had performed numerous factory resets. But unfortunately it did not fix my rebooting issue. I am still battling the rebooting issue about 3x a week. Happens randomly. I couldn't pinpoint why its happening.. But it does..

    Recently another strange occurrence popped up. Played with the N7 before i went to bed. Woke up with the "Android Robot" and the black screen (similar to the robot icon as if you had updated the OS) that had the command prompt, "NO COMMAND" coming out of the robot's chest.... After numerous attempts to reboot the device, it finally came back to life... Business as usual... random reboots here and there.... But this morning, the device wouldn't power up.... but eventually it did... after numerous long presses on the power button.

    Anyone faced the same problem(s)?? I am about to give up on this device! It had such high expectations! But lately, its been a major fail! Thank goodness I didn't buy the 32g! Otherwise I'd be slitting my wrists! Also, I tried to return my N7 back to Staples (purchased back in Nov '13) but they said they won't exchange it for a new one (outside the 30 day window), unless I had purchased Staples' warranty on electronic equipment. Only way for me to get a new one or possibly repair it is through Asus..

    As much as I dislike Apple, I am HIGHLY considering jumping over to the Ipad Mini or Air!!!! Thank goodness I only wasted $200 on this paperweight!
  14. #14  

    Default Re: Problems with Nexus 7 2013 - Random Reboots

    Some are good and some are bad, its as simple as that. I have not had a single reboot or really any other problem and now have 2 months and hundreds of hours on it. My only complaint is a little light bleed at top of screen in portrait orientation and touch screen doesn't work when put down on a couch or bed or something similar.
  15. #15  
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    Default Re: Problems with Nexus 7 2013 - Random Reboots

    Brosko,

    To summarize what you had said and if what you say is true.. It tells me ASUS has poor QC with their products. I find it unacceptable that ASUS consumers have to play Russian Roulette with their purchases. Grant it we do hear a lot of ppl saying NONE of the glitches/bugs had occurred to them. But on the other hand, there are tons of ppl that are dealing with the same issue. If thats the case, why isn't Google/ASUS issuing recalls??!?!

    Recalls happen all the time in the auto industry. Why isn't it happening with the Nexus 7? I mean, i'd understand if maybe 1 out of 1,000,000 gets a defective Nexus, then maybe a recall isn't necessary. But it sure feels like there are plenty of faulty N7s out there.
  16. #16  

    Default Re: Problems with Nexus 7 2013 - Random Reboots

    Quote Originally Posted by cpcxgsr View Post
    Brosko,

    To summarize what you had said and if what you say is true.. It tells me ASUS has poor QC with their products. I find it unacceptable that ASUS consumers have to play Russian Roulette with their purchases. Grant it we do hear a lot of ppl saying NONE of the glitches/bugs had occurred to them. But on the other hand, there are tons of ppl that are dealing with the same issue. If thats the case, why isn't Google/ASUS issuing recalls??!?!

    Recalls happen all the time in the auto industry. Why isn't it happening with the Nexus 7? I mean, i'd understand if maybe 1 out of 1,000,000 gets a defective Nexus, then maybe a recall isn't necessary. But it sure feels like there are plenty of faulty N7s out there.
    I agree with you 100% I couldn't have said it better myself!! Read some of my posts on this forum. I too have come to conclude that the nexus 7 has a higher than average rate of defective units as compared to other tablets. I've been through this before on here.

    Now get ready for the responses, this is where it gets fun.
  17. #17  
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    Default Re: Problems with Nexus 7 2013 - Random Reboots

    Well.... I honestly do think, the reason why ppl are on the "hush hush".. is because of the relatively low price of the N7. $200 +/- is pretty disposable for the average consumer. But imagine you were to pay $400+ for the Nexus 7 (just like the iPad)!?! I'm damn sure ppl will be raising HELL about it! But since its relatively cheap... Consumers don't really give a damn. Like the saying goes, "you pay for what you get." So we damn well know... All if not most, the Nexus 7 users paid for a ****ty (quality built) device!
  18. #18  

    Default Re: Problems with Nexus 7 2013 - Random Reboots

    It's a real bummer that you've had bad experiences with the N7, but with all due respect, you're speculating to a certain extent. I feel that it's very difficult to estimate what the true percentage of defective devices really is just by reading through forum posts, since this is where people go to inquire or vent about problems. It'd be great if someone could actually do some kind of valid far-reaching survey of N7 owners to get a much better idea of the incidence of defects, but as far as I know, there have been no such surveys.
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  19. #19  
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    Default Re: Problems with Nexus 7 2013 - Random Reboots

    Completely agree with B. Diddy
    This is an Android forum site where people come to look for help and/or share their experiences with certain Android devices. You're going to have a fair share of people having a similar issue since they are looking for solutions. Whereas the people who don't have these issues, are a lot less likely to come here and report whether or not they are going through the same things.
    It's like with a repair shop, you would expect other people with a flat tire or bad battery, not someone telling you how great their car is running

    Sent from my SGH-M919 using AC Forums mobile app
    Everything in this post is 100% accurate...I think

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  20. #20  
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    Default Re: Problems with Nexus 7 2013 - Random Reboots

    Well put analogy.

    Sent from my Nexus 5 using AC Forums mobile app

    Devices: Current: Nexus 5, Moto X, Galaxy Tab 2 (7.0); Retired: Galaxy S2 (Epic 4G Touch); Traded: Galaxy S3
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  21. #21  

    Default Re: Problems with Nexus 7 2013 - Random Reboots

    Quote Originally Posted by UJ95x View Post
    Completely agree with B. Diddy
    This is an Android forum site where people come to look for help and/or share their experiences with certain Android devices. You're going to have a fair share of people having a similar issue since they are looking for solutions. Whereas the people who don't have these issues, are a lot less likely to come here and report whether or not they are going through the same things.
    It's like with a repair shop, you would expect other people with a flat tire or bad battery, not someone telling you how great their car is running

    Sent from my SGH-M919 using AC Forums mobile app
    Yes, but there are alot more nexus' s in the "repair shop" then, let's say samsungs. See what I mean?

    maybe because there are just that many more nexus owners that there just seems to be a disproportionate number of "bad batteries" and "flat tires" when compared to other "cars" (Tablets)?

    I mean, for example take a random sample of lets say 1000 threads from all different forums around the internet for both the nexus 7 and samsung tab 3, I'm pretty sure there is a higher percentage of threads relating to defective devices for the nexus.
    yes I have seen and read hundreds of threads from at least 5 different forums for both nexus and sgt 3 and this seems to be the case.


    on a lighter note, I LOVE my nexus 7! I'm so glad I bought it!
    Last edited by brosko; 01-29-2014 at 10:57 AM.
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  22. #22  
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    Default Re: Problems with Nexus 7 2013 - Random Reboots

    Quote Originally Posted by brosko View Post
    Yes, but there are alot more nexus' s in the "repair shop" then, let's say samsungs. See what I mean?

    maybe because there are just that many more nexus owners that there just seems to be a disproportionate number of "bad batteries" and "flat tires" when compared to other cars?

    I mean, for example take a random sample of lets say 1000 threads from all different forums around the internet for both the nexus 7 and samsung tab 3, I'm pretty sure there is a higher percentage of threads relating to defective devices for the nexus.
    yes I have seen and read hundreds of threads from at least 5 different forums for both nexus and sgt 3 and this seems to be the case.


    on a lighter note, I LOVE my nexus 7! I'm so glad I bought it!
    I totally agree with B.Diddy UJ95x comments. But I also agree more with Brosko's. I love the N7! Form factor, size, quick/snappy OS, and not to mention.. PRICE. The N7 has a lot of potential. When it works, its brutally awesome! But sadly, when it's not working properly, well its awful. And i hate to say it, that's just disappointing!

    When I was searching for a fix for the constant rebooting issue, I simply "googled" for a solution. Outside of Android Central, there are tons of other forums and blogs that states the same issue with the N7, new and old! So you figure, if you're ASUS... you've been getting the same complaints about reboots and ect... Wouldn't you try to address and fix those issues PRIOR to the release of the 2013 N7? For that reason, that is why I say ASUS' quality control on of their products.... sucks. Instead they released the same bug ridden device to the public. Grant it, not all consumers faced the same issue. But there are plenty of us that are using a bad "batch". And it seems to be more than just a "few" users.

    Well.. At the moment I am attempting to talk to ASUS Live Chat Support. Will keep you posted as to what their "remedy" to my issue is!

    To the original poster that having issues, you may want to speak with a LIVE CHAT support. Maybe they will be able to resolve your issues.

  23. #23  
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    Default Re: Problems with Nexus 7 2013 - Random Reboots

    Well... heres an update.

    online LIVE CHAT support was really helpful. Very professional about my issues. Asked me to do a factory reset with the OS. Because he says it feels the OS is causing all of my issues. If problems do exist afterwards, I will have to send my device in for repair. I forgot to ask the person if its covered under warranty. I mean, I hope so bc its not ever 3 months old.

    Cross my fingers that problem gets fixed after yet another reset. Otherwise i don't think I will be sending in my device for repair... I will be looking for another device. Considering I do not know how long their turn around time is. It may take a week or even a few months..
  24. #24  

    Default Re: Problems with Nexus 7 2013 - Random Reboots

    Quote Originally Posted by cpcxgsr View Post
    I totally agree with B.Diddy UJ95x comments. But I also agree more with Brosko's.
    that's because what I said is true. the asus n7 as great and grand a device as it is, does without a doubt, have a disproportionate number of defective devices when compared to other tablets on the market. I don't need a forum to tell me this either, I have seen enough with my own eyes. I am not trying to put the device down. I love the n7 wholeheartedly. when you get a good one, it's a really nice tablet. it is what it is.
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  25. Thread Author  Thread Author    #25  

    Default Re: Problems with Nexus 7 2013 - Random Reboots

    Another problem in my N7 it always appear that " upgrade android market now" what does it mean? Do I have to do that seriously?

    Posted via Android Central App
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