1. preppystud's Avatar
    i sent my tablet for the 4th repair, all of sudden, i got a new serial number. i haven't got it back yet.

    i am chatting with the asus people online , s/he doesn't seem to know. s/he told me that if they will send me a replacement, they will have to contact me and ask for my permission first.

    now i wonder if every computers, tablets , etc only have one fixed serial number? s/he told me that they changed the motherboard. does that change the serial number of the tablet?
    03-14-2014 12:46 AM
  2. dctokyo's Avatar
    i sent my tablet for the 4th repair, all of sudden, i got a new serial number. i haven't got it back yet.

    i am chatting with the asus people online , s/he doesn't seem to know. s/he told me that if they will send me a replacement, they will have to contact me and ask for my permission first.

    now i wonder if every computers, tablets , etc only have one fixed serial number? s/he told me that they changed the motherboard. does that change the serial number of the tablet?
    each machine has only one serial number
    03-14-2014 01:41 AM
  3. preppystud's Avatar
    then how come i got a new serial for the same tablet now? i still have the original box, it is totally different from the serial number that they sent to me in the email notice.
    03-14-2014 03:51 AM
  4. FishenFool's Avatar
    Maybe they sent you a refurb rather than your actual fixed device.

    Sent from my SAMSUNG-SGH-I747 using Tapatalk
    Ntchwaidumela likes this.
    03-14-2014 05:31 AM
  5. jerrykur's Avatar
    Does it matter?
    03-14-2014 10:14 AM
  6. preppystud's Avatar
    i don't know. i hope not. or maybe the repair center and the customer service center don't communicate with each other too often.

    i will let you all know when i get it.
    03-15-2014 01:57 AM

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