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  • 2 Post By GSDer
  • 1 Post By chappers1976
  • 2 Post By GSDer
  1. Thread Author  Thread Author    #1  

    Default Nexus 7 Play store missing after factory reset

    I decided to do a factory reset on my wife's Nexus 7 (Android version 4.4.2). It started constantly rebooting within a minute of booting up. Putting it into safe mode made no difference.

    So I managed to factory reset and signed in again but there is no Play Store app installed that I can find. Gmail, Maps, Books etc are all there. Probably related is that there seems to be a sync error for Gmail, Drive and other google services.

    It is not listed in Settings -> Apps -> All

    I did find the com.android.vending-4.4.22.apk and that seemed to fix the sync eventually but it will not open after install just crashes before I can accept T&C.

    Any hep would be greatly appreciated.

    Richard
    Last edited by chappers1976; 04-07-2014 at 03:47 PM. Reason: Typo in subject
  2. #2  

    Default Re: Nexus 7 Play store missing after factory reset

    was this device ever rooted or flashed with a custom rom or bootloader?
  3. Thread Author  Thread Author    #3  

    Default Re: Nexus 7 Play store missing after factory reset

    No it is just as it was out of the box with added apps only from Play Store.
  4. #4  

    Default Re: Nexus 7 Play store missing after factory reset

    Welcome to Android Central! Go to Settings>Apps>Disabled, ​and make sure the Play Store wasn't disabled somehow.
    Thanked by:
  5. Thread Author  Thread Author    #5  

    Default Re: Nexus 7 Play store missing after factory reset

    Quote Originally Posted by B. Diddy View Post
    Welcome to Android Central! Go to Settings>Apps>Disabled, ​and make sure the Play Store wasn't disabled somehow.
    Thanks. I do not see the disabled option?

    Posted via Android Central App
  6. #6  

    Default Re: Nexus 7 Play store missing after factory reset

    If you don't see a Disabled column next to the All column in Settings>Apps, then no apps are disabled.

    I'm really not sure what might have happened to your Play Store. You might have to re-flash the stock ROM. The image can be found on this page, but I don't have personal experience with the process. Someone else may be able to help you here.
    Thanked by:
  7. Thread Author  Thread Author    #7  

    Default Re: Nexus 7 Play store missing after factory reset

    This all seems a bit drastic to re-flash for just a broken app! Anyone else got any ideas please?
  8. #8  

    Default Re: Nexus 7 Play store missing after factory reset

    I hope someone else has some good ideas for you, but the fact that a core system app like the Play Store is missing on an unrooted device makes me think there is something significantly wrong with the system. Good luck!
  9. #9  

    Default Re: Nexus 7 Play store missing after factory reset

    Quote Originally Posted by chappers1976 View Post
    This all seems a bit drastic to re-flash for just a broken app!
    It's not just a broken app - it's a system app that's missing; you can't just reinstall a system app unless you have root privileges.

    Flashing the firmware is barely more difficult than performing a Factory Reset, and should be your first choice.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk
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    B. Diddy and chappers1976 like this.
  10. Thread Author  Thread Author    #10  

    Default Re: Nexus 7 Play store missing after factory reset

    Thanks guys. I managed to re-flash a factory image which wasn't exactly "barely more difficult than performing a factory reset" but got it done eventually and now back to normal.

    Thanks for all your advice.
    Thanked by:
    B. Diddy likes this.
  11. #11  

    Default Re: Nexus 7 Play store missing after factory reset

    Quote Originally Posted by chappers1976 View Post
    which wasn't exactly "barely more difficult than performing a factory reset"
    Do you mean that Google has been lying to me (again)?

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk
    B. Diddy and brosko like this.
  12. #12  

    Default Re: Nexus 7 Play store missing after factory reset

    I have this same problem but when I go to link for my nexus 4 which link do I download?
  13. #13  

    Default Re: Nexus 7 Play store missing after factory reset

    Welcome to the forums!
    Quote Originally Posted by Zachary Petersen View Post
    I have this same problem but when I go to link for my nexus 4 which link do I download?
    You should download the latest build under the sub-heading for OCCAM - the 4.4.2 build (KOT49H)

    I haven't used it yet myself but you can also try this tool http://www.wugfresh.com/nrt/ which should take all of the guesswork out of the equation.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk

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