1. preppystud's Avatar
    i just want to use this forum to share my experience again.

    as a person who has sent the same tablet five times to their center, i can say that i know pretty well the repair process.

    i just sent my replacement - refurbished tablet (it randomly rebooted, and one time it powered off automatically.) to their center two weeks ago. it was picked up by fedex on monday, they got it on thursday two weeks ago. i can usually see the rma status updated right away on the same day.

    but this time, it didn't see the RMA status update until tuesday of next week, 4 business days later. then on that thursday or friday, they updated the rma status again from incomplete to complete, however, their fedex code was wrong! they put the received fedex tracking code in it!

    So I waited until this monday, i chatted with their jamaica service center online, the person saw the mistake, and told me that s/he will report it, and i should see it updated 2 days later. and s/he told me that they already sent me the reloaded android tablet last friday.

    usually, i sent the tablet on monday, and i will get it by friday two weeks later. so if they actually sent it on friday, i should have got it today already.

    but it has been 17 days, they still even haven't updated the rma status online!
    06-25-2014 07:49 PM
  2. wizzrah's Avatar
    i just want to use this forum to share my experience again.

    as a person who has sent the same tablet five times to their center, i can say that i know pretty well the repair process.

    i just sent my replacement - refurbished tablet (it randomly rebooted, and one time it powered off automatically.) to their center two weeks ago. it was picked up by fedex on monday, they got it on thursday two weeks ago. i can usually see the rma status updated right away on the same day.

    but this time, it didn't see the RMA status update until tuesday of next week, 4 business days later. then on that thursday or friday, they updated the rma status again from incomplete to complete, however, their fedex code was wrong! they put the received fedex tracking code in it!

    So I waited until this monday, i chatted with their jamaica service center online, the person saw the mistake, and told me that s/he will report it, and i should see it updated 2 days later. and s/he told me that they already sent me the reloaded android tablet last friday.

    usually, i sent the tablet on monday, and i will get it by friday two weeks later. so if they actually sent it on friday, i should have got it today already.

    but it has been 17 days, they still even haven't updated the rma status online!
    I think it's time to give them a call again...
    06-25-2014 08:35 PM
  3. jerrykur's Avatar
    Might be vacations. If they only have a few techs and some are off things are going to slow way down.

    I am having a similar issue with a car dealer. The car died and will not start. Had it towed in the beginning of the week. They might get to it by July 2nd or it might be after the 4th. However, I am not in a hurry to hear how much this dead battery is going to cost me. I suspect several thousand.
    06-27-2014 04:52 PM

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