nexus 7 (2nd gen) update error HELP please?

[je_modz_yt]

hi i got a nexus 7 2013 (2nd gen) for Christmas and it is on 4.3 and it has update for 4.4.2 but it wont let me update ? it comes up with a error a bit of they way in to the installing part and it has android robot laying down with error under it ?

please help i have tried adb update but that just dose the same thing

please respond

 

[Paul627g]

Sounds like your stock recovery has been damaged. Was this device ever unlocked or rooted?

 

[je_modz_yt]

No not rooted and it has had that update error from when I opened it on Christmas 2 days ago :\

Posted via the Android Central App

 

[je_modz_yt]

And never unlocked it is the WiFi one no 3g

Posted via the Android Central App

 

[Paul627g]

Since it is new, I would contact ASUS or the place it was purchased at and warranty the item. This is something not of your doing, it sounds software related but could be hardware and in any event you shouldn't have to deal with this from a new product.

 

[je_modz_yt]

OK I will take it back tommorow

Posted via the Android Central App

 

[brosko]

Since it is new, I would contact ASUS or the place it was purchased at and warranty the item. This is something not of your doing, it sounds software related but could be hardware and in any event you shouldn't have to deal with this from a new product.

Good advice! Definitely take it back. It's Ridiculous to have to deal with that with a brand new tablet.

 

[Paul627g]

Yes that is the best course of action. Sure we could attempt to enable developer options, unlock the bootloader on the tablet and force flash the update and in the process it should fix the problem if it is software related but that isn't something this member or any other customer with a brand new device should have to do.

And in the process if something else goes wrong, then the customer is left holding the bag with a unlocked and screwed up device that would then be voiding their warranty.