Nexus 7 Glass Seperation

**psycho9x** · 07-14-2012, 04:47 AM

Just got mt N7 yesterday and I love it BUT I have noticed that the glass on the left side is separating from the case. Has anyone else seen this? When you look at it from the side you can see the glass sticking up a bit and when you push it back down you can hear the adhesive grab on then it lets go. I haven't even had it for 12 hours yet.

**fguills** · 07-14-2012, 05:35 AM

Originally Posted by psycho9x

Just got mt N7 yesterday and I love it BUT I have noticed that the glass on the left side is separating from the case. Has anyone else seen this? When you look at it from the side you can see the glass sticking up a bit and when you push it back down you can hear the adhesive grab on then it lets go. I haven't even had it for 12 hours yet.

Sounds like you need to call customer service and have it returned.

**psycho9x** · 07-14-2012, 05:58 AM

Originally Posted by fguills

Sounds like you need to call customer service and have it returned.

That's the plan but I want to see if mine was just a fluke or if there is a bad batch floating around.

**myl0tt** · 07-14-2012, 06:07 AM

Originally Posted by psycho9x

That's the plan but I want to see if mine was just a fluke or if there is a bad batch floating around.

I'd give them a call asap let us know what they said the should replace or repair at there cost

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**fguills** · 07-14-2012, 06:18 AM

While you are on the phone with them ask them about the release of the case. My baby is Naked!!!

**myl0tt** · 07-14-2012, 09:10 AM

Originally Posted by fguills

While you are on the phone with them ask them about the release of the case. My baby is Naked!!!

And where's the rest of the units :thumbup:

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**Chex313** · 07-14-2012, 09:39 AM

Phil mentioned this same thing on the most recent AC Podcast. It looked like the glue had not had time to dry. Interesting though he said it went away, and its OK now. Which is weird unless the glue could heat up and re adhere....Pretty sure(EDIT:Or the 101 as Aguaski says) it was the Podcast from last week if you want to give a listen..Ah then I think they discussed how the shipping units should have this problem fixed....whoops.

**Aguaski** · 07-14-2012, 09:59 AM

I remember hearing this during the podcast, but I think it was episode 101 and not the most recent episode 102. This does sound troubling.

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**chocolate muffins** · 07-14-2012, 09:59 AM

Same thing happened to me, I got impatient waiting for my nexus to come from ups so I went and grabbed one from my local sams club which had 5 in stock. When I got home the left middle side of the screen pushed in after I barely touched it with my thumb, went back to sams club and exchanged it for another nexus 7. This one is solid and working great...

Sent from my new Nexus 7- also known as the T-2000

**Daniel v2** · 07-14-2012, 11:50 AM

After reading this I checked mine and same issue. It's not noticeable but when you squeeze the screen and the back together on the top left side you hear the glue stick and then unstick.

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**v0mitr0n** · 07-14-2012, 11:52 AM

mine is the same .. the left side, middle. Glass sticks up and isn't flush. You can press it up and down. I'll probably exchange it at Gamestop in a couple of days, after I figure out how to flash it to stock.

**E_man** · 07-14-2012, 11:53 AM

No issues here. I was actually disappointed in how flush this is. Can't put it face down anywhere, which is my default.

**Daniel v2** · 07-14-2012, 12:08 PM

Originally Posted by v0mitr0n

mine is the same .. the left side, middle. Glass sticks up and isn't flush. You can press it up and down. I'll probably exchange it at Gamestop in a couple of days, after I figure out how to flash it to stock.

Good luck, I bet they will be sold out for a while.

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**Daniel v2** · 07-14-2012, 05:08 PM

Took it back and exchanged it for another, same problem. Tried to call Google support and waited on hold for 25 minutes and hung up.

Shouldn't this be covered under a factory warranty? Any ideas what I should do?

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**dwd3885** · 07-14-2012, 05:12 PM

My original Transformer had this issue. Sucks. Asus build quality for you.

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**jellofund** · 07-14-2012, 05:19 PM

Got mine yesterday and noticed the same issue within a couple of mins of use. Left side, middle and I was getting the 'tacky' sound too as it temporarily adhered before losing it's grip again. Looking at the tablet from the side it was also noticeable that the glass was sitting very slightly higher than the metal bezel (1mm or so), whereas on all 3 other sides the glass sits slightly lower than the bezel.

I noticed that the Nexus gets relatively warm on the back on that side (battery or chip?) whilst in use so decided to try holding the glass down with my left hand for 10 mins or so whilst playing a game in the hope this heat and the slight warmth from my hand might help help soften the glue up and rebond itself. So far it seems to have done the trick and the bounce is no longer evident but will give it a few days to see if it starts up again.

The UK retailer I bought from offers a pretty good returns policy so if worse comes to the worst I'll use this one until they get more stock and then RMA it for a replacement.

**Daniel v2** · 07-14-2012, 05:49 PM

Originally Posted by jellofund

Got mine yesterday and noticed the same issue within a couple of mins of use. Left side, middle and I was getting the 'tacky' sound too as it temporarily adhered before losing it's grip again. Looking at the tablet from the side it was also noticeable that the glass was sitting very slightly higher than the metal bezel (1mm or so), whereas on all 3 other sides the glass sits slightly lower than the bezel.

I noticed that the Nexus gets relatively warm on the back on that side (battery or chip?) whilst in use so decided to try holding the glass down with my left hand for 10 mins or so whilst playing a game in the hope this heat and the slight warmth from my hand might help help soften the glue up and rebond itself. So far it seems to have done the trick and the bounce is no longer evident but will give it a few days to see if it starts up again.

The UK retailer I bought from offers a pretty good returns policy so if worse comes to the worst I'll use this one until they get more stock and then RMA it for a replacement.

I haven't tried that but what you're saying about the screen is spot on, exact same thing happening to mine.

dwd, what did you do about it?

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**itssimplyjeff1** · 07-14-2012, 05:58 PM

thankfully, mine isn't having this issue. got it from gamestop.

**ryjb** · 07-14-2012, 07:17 PM

Looks like my screen sits out as well on the left side. One reason I am glad I got this from Sams club super super easy to exchange there for 90 days. If they have any in stock that is.

Mine is not horrible but I for sure notice it.

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**dmmarck** · 07-14-2012, 07:19 PM

Does anyone mind posting pictures? Now that I can't unread this, I'd appreciate not being able to unsee it as well lol

**dougf4** · 07-14-2012, 07:21 PM

Originally Posted by fguills

Sounds like you need to call customer service and have it returned.

Tell customer service that you want a new one ASAP - have them use Game Stop to ship it back to you!

**ryjb** · 07-14-2012, 08:00 PM

Here is a quick shot I took. Will try and get a better one later.

**Daniel v2** · 07-14-2012, 08:20 PM

Originally Posted by dmmarck

Does anyone mind posting pictures? Now that I can't unread this, I'd appreciate not being able to unsee it as well lol

It's really hard to see, it's a feeling thing.

Holding it down for a while seems liked it worked for me, its been fine for about an hour. Just stream a really long video on YouTube and hold it down for about 10 minutes.

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**psycho9x** · 07-14-2012, 09:14 PM

I picked mine up at gamestop only because they accept iCrap devices as trade in and I couldn't stand my iCrap Touch anymore.

I'll be returning it as soon as they get more in stock. Doesn't affect usability at all but when you spend your money on something like this it should be flawless.

I'd post a pic but it would be hard to see.

**Goodeye** · 07-14-2012, 10:00 PM

Originally Posted by Daniel v2

It's really hard to see, it's a feeling thing.

Holding it down for a while seems liked it worked for me, its been fine for about an hour. Just stream a really long video on YouTube and hold it down for about 10 minutes.

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Did the same, watched about 20 mins of Transformers Dark of the Moon and its now flush and seems to be holding.