[DirkBelig]

What is the contact info for Google?

/facepalm

1. You could, you know, GOOGLE IT!

B. Go to the Play store and hit the contact us link and follow the yellow brick road. I was able to find the page to have them call me in less than a minute.

[mud314]

Look at every single device forum on Android Central right after launch. All you see are problem threads... you'd think there wasn't a single quality android device in existence! Lol, while I'm not doubting the issues, the point is that more people come on to complain when there's a problem than to praise everything working right. Couple hundred thousand of these things or more have gone out and if you see a hundred faulty units on here you have to realize that's a fraction of a percent... just offering some perspective

I realize this. There are problems with most new devices of any kind. Just seems to me that this product launch is suffering far more than the norm. I look at not only androidcentral, I look at all venues, it's what I do, some people read politics I like to read about technology. What I was trying to get at, is how complacent people are about spending 200+ and seeing it as ok simply because it's their fave new toy. The entire launch of this product has been a joke and now to see this many issues, so soon after launch, not a good thing. The only good thing about this device thus far is the price point, beyond that I am not getting the warm fuzzies from any of it. I will probably look at this device again in the future after most of its kinks have been ironed out and Asus not rush the product out the production line before it was ready. They had no one else to compete against it right now, they could have taken a bit longer and produced a better product.

[Ravynmagi]

Umm, that's an oxymoron there. The image is either oversaturated (i.e. colors are unnaturally rich and vivid) or it's washed-out (i.e. lacking in proper color richness, like Saving Private Ryan, though technically that look is "desaturated"), it can't be both.

Look at the picture of the girl in the OP. It's not as clear as in person, but compare the colors of her skirt (red vs. orangish-gray), blouse (deep purple vs. grayish lighter purple) and jacket (black vs. gray) to see how bad it typically is. I'm a photographer and am a maven for accurate colors (I turned my Epic 4G Touch's display to Movie mode in order to get the most natural-looking color) and the Nexus is very problematic.

The fact that the colors keep shifting make no sense unless there's a driver issue between modes. Even the cheapest commodity LCD monitor doesn't wildly vary in consistency like this. My g/f bought an Acer monitor for her computer and I took 5 minutes messing with the settings before declaring, "This is junk. You need to get something else and better." (She ended up with a Dell that cost less and was miles better.) Displays are either good or bad, not both. That the N7's screen is having these problems is either due to poor LCD consistency or a problem with the Tegra 3 chips that run the whole shebang.

I'm surprised you didn't pick on my grammar and spelling while you were at it. Hopefully the intent of what I was trying to explain came across.

However you want to describe it, the screen looks bad after playing videos and for me doesn't seem to completely clear up until rebooting.

I think the display is fine, because it looks good after rebooting and seems to stay fine until playing a video. So I'm gonna stay hopeful that this can be resolved with an update.

PS. Of course there are others that probably do have bad screens, flickering, dead pixels, etc.

[rbess1965]

Look at every single device forum on Android Central right after launch. All you see are problem threads... you'd think there wasn't a single quality android device in existence! Lol, while I'm not doubting the issues, the point is that more people come on to complain when there's a problem than to praise everything working right. Couple hundred thousand of these things or more have gone out and if you see a hundred faulty units on here you have to realize that's a fraction of a percent... just offering some perspective

The Razr Maxx forums were lit up with praise for the device before ICS came along. Seeing all the good comments vs the bad ones along with interaction at the store are simply tools prospective buyers use to help them in the decision. Sure you'll see more of the complaints but you can also see which devices have FEWER complaints than others. All things being relative. Don't discount the input of the complainant because they are vital to our little Android ecosystem.

Message brought to you by the amazing Droid Razr Maxx

[cemysh33]

Yea I did just that after posting...lol my bad Ill double facepalm for good measure.

[cemysh33]

I turned off the auto brightness and the issue went away, hopefully this will be fixed in an update. Never had this issue with any of my phones.

[cbill]

Someone on the XDA forums noticed something about the over saturated washed out screen. He noticed it happens after playing videos.


I tested this out and the video looked fine (the Transformer movie), but as soon as I went back to the home screen I noticed it looked even more washed out and oversaturated than before. Going to other apps also looked over saturated.

He said shutting off the screen helps. But for me the over saturated washed out look doesn't seem to totally go away though after watching a video (though it does decrease a lot after a while). It seems I need to reboot the tablet, then the colors look good again.

Have you tried a Factory Reset?? Often that simple action alone will resolve a lot of issues with new devices.

[corydorcutt]

I'm surprised you didn't pick on my grammar and spelling while you were at it. Hopefully the intent of what I was trying to explain came across.

However you want to describe it, the screen looks bad after playing videos and for me doesn't seem to completely clear up until rebooting.

I think the display is fine, because it looks good after rebooting and seems to stay fine until playing a video. So I'm gonna stay hopeful that this can be resolved with an update.

PS. Of course there are others that probably do have bad screens, flickering, dead pixels, etc.

After reading your posts on this matter, I'm pretty sure you have a malfunctioning screen. As soon as there are more nexi in stock I would have it replaced. I never have had washed out looking colors, a flickering screen, or changes in quality between switching apps/watching movies. My screen looks absolutely great. Not as good as my One X, but really good.

Sent from my Nexus 7 using Android Central Forums

[cammykool]

Mine seems to have a few flashing pixels ONLY WHEN ON TAPTALK.ran a dead pixel checker and it passed. So idk. Must just be tt

Sent from my Nexus 7 using Tapatalk 2

[Joelist]

My screen also is fantastic. no issues whatsoever.

I think that like any new device (the RAZR MAXX was not a new device - just a RAZR with a Godzilla battery) there are a small number of lemons in the production run. And of course those who get them go post about it on forums making the issues look bigger than they are.

[corydorcutt]

My screen also is fantastic. no issues whatsoever.

I think that like any new device (the RAZR MAXX was not a new device - just a RAZR with a Godzilla battery) there are a small number of lemons in the production run. And of course those who get them go post about it on forums making the issues look bigger than they are.

The issues are plenty big, just only for like 0.0001 percent of people who are unlucky enough to get a faulty unit.

Sent from my Nexus 7 using Android Central Forums

[DirkBelig]

Have you tried a Factory Reset?? Often that simple action alone will resolve a lot of issues with new devices.

I already tried that and it's as bad as ever. I can understand that fixing a software glitch - my phone's upgrade to ICS was a mess until I nuked it and started over - but hardware problems won't fix that way.

The issues are plenty big just only for like 0.0001 percent of people who are unlucky enough to get a faulty unit.

Exactly. Back in the Eighties, when American cars were crap and Japanese rides were eating them alive, I read a piece with the Chairman of either Honda or Toyota talking about quality. He said that even if the overall run is 99.9% defect-free, to the purchaser of one of those relatively few that are bad, the defect rate is 100%. That's why the snotty, "My unit was OK. Don't know what you're whining about," comments are so unhelpful and rude.

There is clearly a quality issue with the screens. There are simply too many people reporting similar issues - glass lifting, image retention, poor color, flickering, dead pixels - to blithely blow off the reports. Maybe it's only a couple of percent of all the units out there, but for the hundreds or thousands that represents, those are people experiencing a 100% failure rate.

Sh*t happens and with a new product launch, the quality sometimes isn't as good as later revisions will be, but my concern has shifted from the terrible screen my N7 arrived with but the absolutely abysmal lack of service I'm getting from Google Play in resolving the issue. I have spent 90 minutes over two calls waiting on hold to explain what's going on and been promised a follow-up and after 4 days, NOTHING HAS BEEN DONE. I have a defective device and no means to get it replaced.

Google is smoking crack and meth together if they think they have a prayer of competing with the A-Teams of Apple and Amazon when their "customer service" consists of making customers wait forever to have nothing happen. I have literally wasted $287 and a couple hours of my time with nothing to show for it and no sign of being remediation occurring.

[corydorcutt]

I already tried that and it's as bad as ever. I can understand that fixing a software glitch - my phone's upgrade to ICS was a mess until I nuked it and started over - but hardware problems won't fix that way.
Exactly. Back in the Eighties, when American cars were crap and Japanese rides were eating them alive, I read a piece with the Chairman of either Honda or Toyota talking about quality. He said that even if the overall run is 99.9% defect-free, to the purchaser of one of those relatively few that are bad, the defect rate is 100%. That's why the snotty, "My unit was OK. Don't know what you're whining about," comments are so unhelpful and rude.

There is clearly a quality issue with the screens. There are simply too many people reporting similar issues - glass lifting, image retention, poor color, flickering, dead pixels - to blithely blow off the reports. Maybe it's only a couple of percent of all the units out there, but for the hundreds or thousands that represents, those are people experiencing a 100% failure rate.

Sh*t happens and with a new product launch, the quality sometimes isn't as good as later revisions will be, but my concern has shifted from the terrible screen my N7 arrived with but the absolutely abysmal lack of service I'm getting from Google Play in resolving the issue. I have spent 90 minutes over two calls waiting on hold to explain what's going on and been promised a follow-up and after 4 days, NOTHING HAS BEEN DONE. I have a defective device and no means to get it replaced.

Google is smoking crack and meth together if they think they have a prayer of competing with the A-Teams of Apple and Amazon when their "customer service" consists of making customers wait forever to have nothing happen. I have literally wasted $287 and a couple hours of my time with nothing to show for it and no sign of being remediation occurring.

You'll get a replacement eventually. It may take a while, Google is swamped ATM and doing a **** poor job of handling it. I know it's not much consolation, but when you finally get a good unit, it'll be worth the wait, believe me.

Sent from my Nexus 7 using Android Central Forums

[DirkBelig]

Oh, I can tell that the overall hardware is slicker than slick. When the screen becomes usable and I've loaded apps and done stuff, it makes my GS2 seem like a dog, which only makes the fact I can barely use it and Google's dragging *** all the more frustrating. Try the Glowball demo that was used to introduce the Tegra 3 and realize there was a time where something like that took a room full of rendering computers hours per frame to create and a $200 device can now do it in real time.

[Joelist]

You'll get a replacement eventually. It may take a while, Google is swamped ATM and doing a **** poor job of handling it. I know it's not much consolation, but when you finally get a good unit, it'll be worth the wait, believe me.

Sent from my Nexus 7 using Android Central Forums

Exactly. The issue will get handled. And hopefully Google will learn that they need to be staffed up - I think they badly underestimated the sales volume and did not staff up for the hit the N7 is.

And really what exactly is accomplished that is positive by venting on a forum? Nothing. All it does is create an illusion of an overall defective product when in reality the number of bad units is likely well under 1%. It won't make Google move faster or the issue magically disappear. Google can only move as fast as their resourcing and staffing levels let them.

[DirkBelig]

Are you a Google employee or just someone who feels that anyone with a problem should STFU rather than try and see if others are having similar issues? Yeesh.

Google is a GIANT corporation with 55,000 employees, stock trading at $611 per share, and a market cap of $199 billion, seeking to compete with Amazon and Apple. They aren't a little mom & pop shop with limited resources who got in over their heads because they didn't have enough cash on hand. They are a Goliath seeking to battle other Goliaths and if they didn't think to lay on enough staff then that's their own effing fault and still no excuse for leaving a customer with a defective product sitting in the dark for FOUR DAMN DAYS and a high likelihood of having to chase after them to get things fixed.

Have you ever had to deal with Amazon with a problem? I have; they have multiple contact avenues that are easy to find and they are very fast to respond. I don't think I've ever gone more than a few hours before someone replies and they've always been eager to fix errors or adjust things. I had a snafu with a delivery that was supposed to come on a Saturday that I'd paid extra for and when I realized it wasn't coming, I wrote to complain and they immediately refunded the Saturday delivery charge (well, duh), but when I groused about the inconvenience this had caused, they offered me a $10 credit.

While it was a puny token, it was still something. Then I discovered by accident that I suddenly had $10 credits in all of Amazon's digital store - MP3, Instant Video, Software, and Kindle - so it appears that while they said I was getting $10, they gave me $50 spread all over in $10 blocks. Do you know how quickly my annoyance evaporated over the botched delivery? Do you know why I'm happy to shell out $79 per year for Prime? BECAUSE AMAZON DELIVERS GREAT PRICES AND SERVICE!!!

What has Google Play done for me? Charge me for shipping that got me my device days after people who didn't pre-order; delivered a defective product; made it almost impossible to find support and then made me wait hours on hold in order to get a person who can do nothing but pass the buck onto someone else who will do nothing, leaving me with money and time wasted and nothing to show for it. What do you think the odds are that I will EVER buy something from their store again? What do you think I'll say if someone asks if they should buy from the Google Play store?

You may think I'm too hard on po' widdle Googoo. I think I'm being quite calm considering how poorly they've handled my case, because I know that if they don't rapidly realize just how destructive poor service is for a commercial endeavor, they'll fail.

[Joelist]

Actually you're not being calm. If you were then you wouldn't have gone into other threads besides this one and started up. My point is 100% correct - venting out on a forum does nothing to make the issue resolve itself.

Did Google muff it up here? Yep. Big or small corporation it is pretty obvious they badly messed up on staffing and indeed on having sufficient stock on hand. That seems to be a persistent issue across the Android spectrum - the OEMs and retailers never have enough stock in the pipeline at launch and typically have their sales/support units understaffed. Remember the ASUS fiasco on the Transformer Prime "launch"?

So I don't work for Google; I just think that people venting all over forums does nothing but give onlookers false impressions. Now if the forum were actually owned by Google then I would say vent away - at least then it would go directly to the source.

[corydorcutt]

Are you a Google employee or just someone who feels that anyone with a problem should STFU rather than try and see if others are having similar issues? Yeesh.

Google is a GIANT corporation with 55,000 employees, stock trading at $611 per share, and a market cap of $199 billion, seeking to compete with Amazon and Apple. They aren't a little mom & pop shop with limited resources who got in over their heads because they didn't have enough cash on hand. They are a Goliath seeking to battle other Goliaths and if they didn't think to lay on enough staff then that's their own effing fault and still no excuse for leaving a customer with a defective product sitting in the dark for FOUR DAMN DAYS and a high likelihood of having to chase after them to get things fixed.

Have you ever had to deal with Amazon with a problem? I have; they have multiple contact avenues that are easy to find and they are very fast to respond. I don't think I've ever gone more than a few hours before someone replies and they've always been eager to fix errors or adjust things. I had a snafu with a delivery that was supposed to come on a Saturday that I'd paid extra for and when I realized it wasn't coming, I wrote to complain and they immediately refunded the Saturday delivery charge (well, duh), but when I groused about the inconvenience this had caused, they offered me a $10 credit.

While it was a puny token, it was still something. Then I discovered by accident that I suddenly had $10 credits in all of Amazon's digital store - MP3, Instant Video, Software, and Kindle - so it appears that while they said I was getting $10, they gave me $50 spread all over in $10 blocks. Do you know how quickly my annoyance evaporated over the botched delivery? Do you know why I'm happy to shell out $79 per year for Prime? BECAUSE AMAZON DELIVERS GREAT PRICES AND SERVICE!!!

What has Google Play done for me? Charge me for shipping that got me my device days after people who didn't pre-order; delivered a defective product; made it almost impossible to find support and then made me wait hours on hold in order to get a person who can do nothing but pass the buck onto someone else who will do nothing, leaving me with money and time wasted and nothing to show for it. What do you think the odds are that I will EVER buy something from their store again? What do you think I'll say if someone asks if they should buy from the Google Play store?

You may think I'm too hard on po' widdle Googoo. I think I'm being quite calm considering how poorly they've handled my case, because I know that if they don't rapidly realize just how destructive poor service is for a commercial endeavor, they'll fail.

Google ATM reminds me of my GF. Neurotic and flaky but so good in bed you always forgive her the next morning. That's an analogy people, I don't bang my Google products.

Sent from my Nexus 7 using Android Central Forums

[pete_lockwood]

Google ATM reminds me of my GF. Neurotic and flaky but so good in bed you always forgive her the next morning. That's an analogy people, I don't bang my Google products.

If she reads that it won't only be your Nexus you're not bang in'.

[pokingmon]

Mine flickers lightly between a range of (by estimation) 4% brightness level randomly, but often. If that makes sense. It only seems to do this when brightness is set to the very lowest and with auto brightness OFF.

When I set it to lowest at night for reading it does it. If I jack it up to around 20% and continue it goes away. This makes me think it might be a software or driver issue within this build for the N7.

[VickMackey#AC]

I realize this. There are problems with most new devices of any kind. Just seems to me that this product launch is suffering far more than the norm. I look at not only androidcentral, I look at all venues, it's what I do, some people read politics I like to read about technology. What I was trying to get at, is how complacent people are about spending 200+ and seeing it as ok simply because it's their fave new toy. The entire launch of this product has been a joke and now to see this many issues, so soon after launch, not a good thing. The only good thing about this device thus far is the price point, beyond that I am not getting the warm fuzzies from any of it. I will probably look at this device again in the future after most of its kinks have been ironed out and Asus not rush the product out the production line before it was ready. They had no one else to compete against it right now, they could have taken a bit longer and produced a better product.

Agree completely. Whatever the actual numbers are, a large percentage of the tablets have SOME form of defect. Hell, even a reviewer (Chris Zeigler of the Verge) got a defective one that wouldn't charge that he mentioned on the podcast. I'm amazed reading these forums, that people are so willing to accept or live with some of these faults because it's a Nexus. Honestly, would anyone pay $200 for and live with a non-stock Android Huwaei tablet that had this many issues?

[corydorcutt]

Agree completely. Whatever the actual numbers are, a large percentage of the tablets have SOME form of defect. Hell, even a reviewer (Chris Zeigler of the Verge) got a defective one that wouldn't charge that he mentioned on the podcast. I'm amazed reading these forums, that people are so willing to accept or live with some of these faults because it's a Nexus. Honestly, would anyone pay $200 for and live with a non-stock Android Huwaei tablet that had this many issues?

The verge is the worst tech review of all time. Ever. CNET is close.

Sent from my Nexus 7 using Android Central Forums

[bo32792]

My nexus 7 worked great for 13 days, then ghosting and pretty bad washout. The screen was great before. I see some of you think that the screen on your N7 is fair, but since my washout problems developed later, I can tell you that a properly working N7 screen is fantastic. Hopefully this is a problem that won't be seen in later shipments. It's a real shame that this tablet, with all the thought put into it has an issue with the screen like this. I am waiting on a replacement N7 from gamestop. I hope that all of us that have issues with this tablet will get a problem free replacement.