Getting your replacement Nexus 7...

**MajesticFlame** · 07-24-2012, 08:01 PM

Originally Posted by alkthree87

After talking with customer service again, they won't be sending me a new one until they receive the old unit. This is contrary to how you guys are describing your experience. Google also told me that my order was stamped "priority". No clue what that's supposed to mean.

I actually emailed them after seeing your post and this is the response:

"Sorry for the confusion.

You have 21 days to send back your original device, so if you want to keep it until the new one arrives, that is fine. It should get to you in the next week and a half.

Let me know if you have any other questions."

They got back to me fast, like a few minutes fast. A bit relieved that I don't need to send it in first.

**alkthree87** · 07-24-2012, 08:26 PM

Originally Posted by MajesticFlame

I actually emailed them after seeing your post and this is the response:

"Sorry for the confusion.

You have 21 days to send back your original device, so if you want to keep it until the new one arrives, that is fine. It should get to you in the next week and a half.

Let me know if you have any other questions."

They got back to me fast, like a few minutes fast. A bit relieved that I don't need to send it in first.

Had they told me that in the original email, or when I was on the phone with them, I wouldn't have sent it today... oh well. But thanks for the clarification.

**KJD209** · 07-24-2012, 08:30 PM

I am exchanging my Nexus through the Play Store for glass separation. Since all you do is authorize the 249.00, I guess this is how some people could purchase a second tablet without tax or shipping.

**Ravynmagi** · 07-24-2012, 08:36 PM

I emailed Google yesterday about the issues I'm having with my Nexus 7. This afternoon they replied back with a return label and a link to request a replacement unit. They put a $250 hold on my card, but said that should go away after a few days.

**eckster** · 07-25-2012, 05:18 AM

I went through the process and received the emails from Google on the 19th. I placed my new order, but Google has not yet shipped a replacement tablet. Anyone get a tracking number for their replacement? I see my order in the play store but nothing further.

**shocker80** · 07-25-2012, 08:37 AM

I went through the email process and requested a replacement. The email said the estimated ship time is less than a week. 16gb.

Sent from my Galaxy Nexus using Tapatalk 2

**lochmox** · 07-25-2012, 08:54 AM

I would love to get my hand on replacement tablet but the closet ups store from where i live closed down and now it would take me at least an hour to get to another ups store. Im not sure if its worth it.

**Goodeye** · 07-25-2012, 01:20 PM

My local Gamestop just called me to let me know mine was in (I have the raised screen)

**vzwty** · 07-25-2012, 01:33 PM

Originally Posted by Ravynmagi

I emailed Google yesterday about the issues I'm having with my Nexus 7. This afternoon they replied back with a return label and a link to request a replacement unit. They put a $250 hold on my card, but said that should go away after a few days.

Where did you email them from? I've been looking for a support email and can't find it. I have the same issue on my Nexus 7. I'd call but I don't have time to wait on hold for 30 minutes like last time.

Nevermind found the spot to email them.

**MajesticFlame** · 07-26-2012, 01:05 AM

I just got an email from Google (got one from UPS a little earlier) saying my replacement shipped. So it's coming earlier then the week and a half estimate that was in the email from yesterday.

16g model for those wondering.

**southernyankee** · 07-26-2012, 05:56 AM

Okay just had an in depth conversation with a Google rep. and my understanding is there are two ways to handle the replacement process:

1. Use the label from the email and original packaging with the completed RMA and send in your defective unit, and wait for a replacement (using this method does not require a hold on your credit/debit card)

2. Order the replacement and have Google place a hold on your card for the original MSRP, no taxes/shipping) and when the replacement arrives (no matter how long - so could be longer than 21 days using this method) you box up the defective unit and include the RMA and use the label they sent and mail back the defective unit. This method requires you mail back the defective unit within 7 days of receiving the replacement. After they receive your defective unit and inspect it to make sure you did not cause the damage (probably look to see if its unlocked or rooted ~ so a factory reset and unroot, relock should be done) they unfreeze the original MSRP and hopefully all is good.

As it happens the rep I talked to was very cool and from where I now live. He answered all my questions and took the time to explain both avenues available to customers who received the defective units.

Hope this helps

**KJD209** · 07-26-2012, 06:16 AM

MIne shipped also. Tuesday, I received the e-mail requesting the hold on my account for the replacement. Wednesday, the Nexus shipped. UPS sent me an e-mail listing Friday as the delivery date. I guess they have some 16GBs sitting around afterall.

**DreamSTi** · 07-26-2012, 08:21 AM

I just got my shipping notification as well.

**shocker80** · 07-26-2012, 08:24 AM

Me too. My replacement will be here tomorrow. Pretty quick process overall.

Sent from my Galaxy Nexus using Tapatalk 2

**DreamSTi** · 07-26-2012, 08:28 AM

Originally Posted by shocker80

Me too. My replacement will be here tomorrow. Pretty quick process overall.

Sent from my Galaxy Nexus using Tapatalk 2

Did they ship it overnight? My tracking number doesnt work yet, just says the label was created.

**KJD209** · 07-26-2012, 08:33 AM

Two day shipping. Shipped the 25th for delivery on the 27th.

**Ravynmagi** · 07-26-2012, 11:11 AM

Originally Posted by xICEMANx

Where did you email them from? I've been looking for a support email and can't find it. I have the same issue on my Nexus 7. I'd call but I don't have time to wait on hold for 30 minutes like last time.

Nevermind found the spot to email them.

Here's the link I used in case someone else wants to know... I went to Play Support, Devices...

Then clicked on Questions About My Order.
Filled in the form and described the problems I was having and that I wanted to exchange my Nexus 7.

**iamhephzibah** · 07-26-2012, 11:55 AM

alright dude... So I Clicked on the link they emailed me on Monday the 23rd. I shipped the defective one on Tuesday the 24th. I got the email that it had shipped on Tuesday the 24th and Today I am holding it in my hands. I did ship it to a different address that I had originally wanted so technically it was delivered yesterday but I didn't pick it up until today at 9 am PST.

Hope your transaction is as easy as mine was....

**peterbrown78** · 07-26-2012, 02:00 PM

1. Is there a way to transfer my apps and data to the replacement unit?
2. Can I upgrade from 8GB to 16GB while replacing my 8GB unit?

**Ravynmagi** · 07-27-2012, 12:11 AM

Originally Posted by peterbrown78

1. Is there a way to transfer my apps and data to the replacement unit?
2. Can I upgrade from 8GB to 16GB while replacing my 8GB unit?

If you root both tablets, you can use Titanium Backup Pro to backup the apps and data. You can sync that backup to the cloud, but that's slow as hell, so I usually just copy the \TitaniumBackup folder to my PC then back to the new device.

I guess you could ask the Google if you could pay the difference and get bumped up to the 16GB model. Don't know if they will.

**DirkBelig** · 07-27-2012, 12:16 AM

I did the replacement link for my 16GB unit early Monday evening. I got an email that a shipper was created last night (Weds.) and I've been tracking it leaving Louisville late Thursday afternoon for delivery sometime Friday in Detroit. It will take four days from ordering to delivery; it took six fraking days and two phone calls and over 90 minutes on hold to get them to send that damn link in the first place.

I'm just hoping that this one isn't jacked out of the box.

**lochmox** · 07-27-2012, 08:01 AM

My nexus 7 replacement checkout link is messed up. It says "Oh no! There was an issue loading your account information. This is probably just a server hiccup. Try reloading this page in a few minutes." and won't show anything that will allow me to get my replacement. Fault at my part was that i did not access my email for three days and did not check out my replacement right away. My nexus 7's glass separation issue is getting out of hand and i don't know what to do other than calling google again

**shocker80** · 07-27-2012, 08:19 AM

Shipped on the 25th via ups 2day air.

Sent from my Galaxy Nexus using Tapatalk 2

**Jgallamore** · 07-27-2012, 08:44 AM

Im going to ship mine back, as soon as some of you guys confirm your 16GBs no longer have the screen issue.

Anyone confirm the problem is fixed?

**lochmox** · 07-27-2012, 08:46 AM

Did anyone get "Oh no! There was an issue loading your account information. This is probably just a server hiccup. Try reloading this page in a few minutes." from google wallet when trying to place a replacement order for nexus 7? The link directs me to google wallet but it would not show any checkout buttons or anything that would allow google to send my replacement Nexus 7