Received 7 defective Nexus 7's and Google is now refusing RMA's

**anakin_sw** · 08-24-2012, 11:17 PM

Awesome post man. The Nexus 7 is a great tablet. I've been very happy with it and found it to be useful. However, have been annoyed with the QA tolerances that allowed glaring quirks related to the screen when the product is essentially a screen. I'm also questioning the devices I received through RMA as the date codes never changed to August... I'm hoping that perhaps the retail channels will have a fresher batch that may have these issues ironed out. Anyhow, thanks for your positivity!

Originally Posted by ScandaLeX

To the OP, sorry you had to go through 7 devices. I'm like you and would've done the same thing. While so many have said this is not the device for you--I dont think any one of us here are qualified to decide for another what's for/not for them.

The defects you encountered are defects none the less and I understand your frustration in wanting a 100% defective free device. Also, the fact that its a Nexus probably made you want it that much more.

It may sting your pride that they said return your unit--we cant help you. I think the point was missed that had the FIRST unit been perfect, you wouldn't have had to RMA to begin with. Seems if you still want the Nexus 7 you'd be better off going into a physical store to purchase it. It's not as though Google said return it and we're not giving you your money back so it's not a total loss.

Tap'n from my White SGT2 7.0 SE

**1812dave** · 08-26-2012, 10:49 AM

Originally Posted by pkcable

HEY, do I know you.

**anakin_sw** · 08-27-2012, 01:27 AM

Update: Bought a unit at Walmart, LCD is flawless, screen is ever so slightly lifted on the left hand side, which is entirely acceptable. However, just as I thought that I had a keeper, the speaker buzzes on high pitched frequencies.

**ScandaLeX** · 08-27-2012, 01:55 AM

Originally Posted by anakin_sw

Update: Bought a unit at Walmart, LCD is flawless, screen is ever so slightly lifted on the left hand side, which is entirely acceptable. However, just as I thought that I had a keeper, the speaker buzzes on high pitched frequencies.

Are you taking it back for exchange?

Tap'n from my White SGT2 7.0 SE

**anakin_sw** · 08-27-2012, 08:10 AM

Considering it...I don't really listen to much music on my tabet and it's only at super high frequencies...so, I may be willing to trade screen for speaker...though, the proposition irritates me. I'm probably going to buy a unit or two more and see how they are. It's odd to me that every unit I received from the Play Store under RMA had identical screen defects and the first one from Walmart is perfect. Makes me wonder where those RMA units are originating from...

**NickA** · 08-27-2012, 08:57 AM

Originally Posted by anakin_sw

Update: Bought a unit at Walmart, LCD is flawless, screen is ever so slightly lifted on the left hand side, which is entirely acceptable. However, just as I thought that I had a keeper, the speaker buzzes on high pitched frequencies.

What kind of frequency? I mean, is it just music or something else, like an app that goes through the frequency range? Maybe the speaker can't handle the frequency range you are trying to play though it.

**anakin_sw** · 08-27-2012, 09:13 AM

Well, I always use Coldplay's song "Fix You" to test the speaker (really any speaker) as it has a large amount of range. The other tablets didn't buzz, this speaker sounds like it is rattling against the housing for the speaker. Probably isn't glued in place as well as the previous units. I'd say that it is perceptible about 10% of the time. Enough to be annoying if you're listening to music.

**1812dave** · 08-27-2012, 09:18 AM

Originally Posted by anakin_sw

Well, I always use Coldplay's song "Fix You" to test the speaker (really any speaker) as it has a large amount of range. The other tablets didn't buzz, this speaker sounds like it is rattling against the housing for the speaker. Probably isn't glued in place as well as the previous units. I'd say that it is perceptible about 10% of the time. Enough to be annoying if you're listening to music.

Listen to the Eagles or Beatles--then you won't hear "issues".

**anakin_sw** · 08-27-2012, 09:34 AM

Originally Posted by dave1812dave

Listen to the Eagles or Beatles--then you won't hear "issues".

I could also listen to the sound of my Nexus sliding across the WalMart exchange counter as I get another one.

**NickA** · 08-27-2012, 11:21 AM

Originally Posted by anakin_sw

I could also listen to the sound of my Nexus sliding across the WalMart exchange counter as I get another one.

In all seriousness, how many will you go through before you just give up? Because now you are simply wasting time/money by driving back and forth to WalMart. I don't blame you if you really, really like the N7 and want one. But at this point, I'd be so turned off that I'd go for something else.

And remember as you are returning it that's it's not WalMart's fault. Just keep that in mind before you go in there with an attitude. Also, just open the box and test it out while standing there. No point in going all the way back home and then finding out you have an issue. I have a feeling that WalMart will start to give you the same treatment Google did though after you keep returning them.

**Dubbayoo** · 08-27-2012, 11:21 AM

I like mine so much i may not wait for the ipad mini to get my gf one. The apps will catch up.

**anakin_sw** · 08-27-2012, 01:09 PM

I have a feeling that you have never met me to determine my attitude or to decide what is the right course of action for me. Further, you must not be very familiar with the Nexus 7 setup process, as it requires Wi-Fi to download the apps and data which must be downloaded to test out a Nexus. So, testing it while stranding in a WalMart doesn't make much sense, now does it? If you had read my previous posts, I had been very friendly to the useless folks at the Play Store who eventually refused to support their broken product. I'm actually very polite to most people, except for those who want to introduce their conjecture as to my nature, decisions and attitude...

Originally Posted by NickA

In all seriousness, how many will you go through before you just give up? Because now you are simply wasting time/money by driving back and forth to WalMart. I don't blame you if you really, really like the N7 and want one. But at this point, I'd be so turned off that I'd go for something else.

And remember as you are returning it that's it's not WalMart's fault. Just keep that in mind before you go in there with an attitude. Also, just open the box and test it out while standing there. No point in going all the way back home and then finding out you have an issue. I have a feeling that WalMart will start to give you the same treatment Google did though after you keep returning them.

**1812dave** · 08-27-2012, 01:20 PM

Originally Posted by anakin_sw

I have a feeling that you have never met me to determine my attitude or to decide what is the right course of action for me. Further, you must not be very familiar with the Nexus 7 setup process, as it requires Wi-Fi to download the apps and data which must be downloaded to test out a Nexus. So, testing it while stranding in a WalMart doesn't make much sense, now does it? If you had read my previous posts, I had been very friendly to the useless folks at the Play Store who eventually refused to support their broken product. I'm actually very polite to most people, except for those who want to introduce their conjecture as to my nature, decisions and attitude...

If you come across as condescending (IRL) as you do here, I'm confident your opinion of yourself is somewhat out of kilter with reality. It's time to consider an alternative product, eh??

**pauliphone5** · 08-27-2012, 01:20 PM

Fortunately, I haven't experienced any of the problems some folks here have had with their N7's.

**Nychotxxx** · 08-27-2012, 01:22 PM

Originally Posted by anakin_sw

Considering it...I don't really listen to much music on my tabet and it's only at super high frequencies...so, I may be willing to trade screen for speaker...though, the proposition irritates me. I'm probably going to buy a unit or two more and see how they are. It's odd to me that every unit I received from the Play Store under RMA had identical screen defects and the first one from Walmart is perfect. Makes me wonder where those RMA units are originating from...

It's not odd.

Edited by moderator.

**Nychotxxx** · 08-27-2012, 01:30 PM

Originally Posted by anakin_sw

I have a feeling that you have never met me to determine my attitude or to decide what is the right course of action for me. Further, you must not be very familiar with the Nexus 7 setup process, as it requires Wi-Fi to download the apps and data which must be downloaded to test out a Nexus. So, testing it while stranding in a WalMart doesn't make much sense, now does it? If you had read my previous posts, I had been very friendly to the useless folks at the Play Store who eventually refused to support their broken product. I'm actually very polite to most people, except for those who want to introduce their conjecture as to my nature, decisions and attitude...

Edited by moderator.

**pauliphone5** · 08-27-2012, 01:32 PM

Originally Posted by anakin_sw

I purchased 2 Nexus 7's, one for myself and one for my father. My father's tablet has screen separation and he is afraid to exchange it. My tablet had a chipped bezel. I exchanged the tablet for a string of 6 defective Nexus 7's all with light bleed and dead pixels. Today, I called to process my RMA and the supervisor Cameron, told me that they will not process any more RMAs on my account and to please mail back my units.

I just want to inform anybody who is in the RMA process that Google will pull this move on you. I have been nothing but courteous to the reps, I have been patient with the RMA process and Google has written me off as a customer. I am sure some people are satisfied with their Nexus 7's, however that is not the point of my post. It is to inform potential customers of the systemic quality issues plaguing this product and Google's unwillingness to rectify the issue.

BBB complaint to follow. Also, everybody please visit Google Co-Founder Sergey Brin's Google+ page and send him an email detailing your experience with your Nexus 7:

You are a better person than I am. I don't have the patience or interest to deal with all the problems you have had to deal with on this tablet.

I would have returned it for a refund and cut my losses. Of course that is probably one of the reasons, I no longer use the Motorola Xoom. LOL

**NickA** · 08-27-2012, 01:37 PM

Originally Posted by anakin_sw

I have a feeling that you have never met me to determine my attitude or to decide what is the right course of action for me. Further, you must not be very familiar with the Nexus 7 setup process, as it requires Wi-Fi to download the apps and data which must be downloaded to test out a Nexus. So, testing it while stranding in a WalMart doesn't make much sense, now does it? If you had read my previous posts, I had been very friendly to the useless folks at the Play Store who eventually refused to support their broken product. I'm actually very polite to most people, except for those who want to introduce their conjecture as to my nature, decisions and attitude...

I will refrain saying what I really think of your comment so as to not violate the rules here. I tried to be nice to you dude, get over yourself. Google won't deal with you anymore, soon Wal-Mart will be the same way. Hmm, I see a trend, do you?

*Edit - Why not just send your defective unit to Asus and let them fix it?

**anakin_sw** · 08-27-2012, 01:43 PM

I offered to let Google send it to Asus for repair. That wasn't an option for me. Thanks for being nice.

Originally Posted by NickA

I will refrain saying what I really think of your comment so as to not violate the rules here. I tried to be nice to you dude, get over yourself. Google won't deal with you anymore, soon Wal-Mart will be the same way. Hmm, I see a trend, do you?

*Edit - Why not just send your defective unit to Asus and let them fix it?

**anakin_sw** · 08-27-2012, 01:45 PM

Out of kilter with reality? Such as someone who believes their diagnosis of other people?

Originally Posted by dave1812dave

If you come across as condescending (IRL) as you do here, I'm confident your opinion of yourself is somewhat out of kilter with reality. It's time to consider an alternative product, eh??

**ScandaLeX** · 08-27-2012, 01:58 PM

Personally I don't think the OP is/was condescending to anyone. If anything he's spent far more time being polite to those offering character assessments.

The moment "IRL" was thrown into the mix it became an attack. It's very easy to say what he should do vs what you would do. We're all different and if he chooses to exchange his N7 100x's it'll have no impact on how we go about our day. It's his gas, time and money.

**ozzyag** · 08-27-2012, 02:02 PM

Edited by moderator.

**NickA** · 08-27-2012, 02:05 PM

Originally Posted by anakin_sw

I offered to let Google send it to Asus for repair. That wasn't an option for me. Thanks for being nice.

Well, if you can't get a decent one from WalMart, maybe you can find on on CraigsList. A lot of people make impulse purchases, use the tablet a couple times then sell it. So it would be like new, cost less, and at least you would know nothing is wrong with it by inspecting it beforehand.

**dmmarck** · 08-27-2012, 02:10 PM

Let's be careful with making personal assumptions, comments, attacks, etc., about the OP or anyone else.

They (anakin, etc.) have every right to complain--it's just a manner of how they do it and how they or others respond. So far, I've seen fairly rational responses and that's very promising considering how these threads have gone in recent history.

**ScandaLeX** · 08-27-2012, 03:40 PM

Originally Posted by PaulDroidR2D2

You are a better person than I am. I don't have the patience or interest to deal with all the problems you have had to deal with on this tablet.

I would have returned it for a refund and cut my losses. Of course that is probably one of the reasons, I no longer use the Motorola Xoom. LOL

I have family and friends who make purchases then settle for defects and flaws. I'm the one who'll either inspect in the store or parking lot... Whichever is more comfortable. There used to be a time when I'd buy something then say to myself it's not too bad... I should just keep it. Not any more.

Tap'n from my White SGT2 7.0 SE