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My Nexus 7 has stopped working - no lights and not a flicker on the screen. I have tried different chargers with no success.
I have tried to return it to Asus by they require the serial number and I no longer have to box.
Does anyone have any idea where I might find it? I've looked to see if its logged in my GooglePlay account but have had no joy.
Thanks
Sorry to hear about your problems with the N7.Quote:
Originally Posted by Videofish [Only registered and activated users can see links. Click Here To Register...]
Where did you purchase the N7? If it was through Google Play did you check your email confirmation? Not having the box is a bummer I usually keep all my boxes for anything electronic for situations like these.
if it worked you could find it at: Settings / About Tablet / Status
That doesn't help though.
yes to saving boxes, but I also take close up photos of the seria lnumber labels on boxes of important equipment
Mine is on a sticker affixed down next to the charging port.
Places to find it:
1. On the box it came in
2. Take off the back (it's a pain in the **** to do this) and look inside. To take it off, you'll need either finger nails or a very thin flathead screwdriver to wedge in there.
The settings, box, and sticker are less than desirable measures to track this information. At my office, we recently purchased 4 of these tablets, which I have fallen in love with. If something happens to the screen, you can't access that info via settings. The sticker is bound to come off since I already notice it lifting (though a case would probably prolong it's life indefinitely). I've never trusted record keeping to be very accurate so even if I keep the box and have it noted that So-and-So is in possession of it, there would be no way to verify (assuming screen is destroyed) other than prying off the back. I had this complaint about the Droid Razr Maxx prior to seeing that the IMEI info is hidden in a nice little drawer on the side of the phone. I appreciate the iPad having that info seared into the back of it
Even I have got the same problem. Did you get it replaced?
Did you save the warranty pamphlet that came with the Nexus 7? The serial number is on a sticker on the second page that is entitled "Asus Warranty Information Form."
I scan the warranty, serial number and purchase receipt whenever I buy new items, and upload the files to Google Drive.
As an aside, you'll need a copy of the warranty if you ever have to make a claim under the free extended warranty that may be available when you charge the full price of an item with a credit card. The hard drive on my notebook recently failed 14 months after purchase. Visa reimbursed me for the new hard drive and installation.
I just got a Nexus 7 and need the serial number to register the device with Customs and Border Control for an upcoming trip out of the country.
The exterior of my device has a sticker that says: "SN" with a number.
However, when I go to Settings--> about tablet --> Status, it says: "Serial #" with a different number.
Any idea which is the correct one? What if my device stops working and the internal serial # is no longer accessible? Any advise is welcomed.
Thanks!
just to let everyone know ,
if you want to find your serial number
go to Settings then to About tablet then click Status
and you'll find it there
it will be the same one as on the box :)
Just for the heck of it, I did that and the number there is totally different than the one on the sticker (next to charging port) and the one on the box. The one on the sticker and on the box match.Quote:
Originally Posted by s13n [Only registered and activated users can see links. Click Here To Register...]
+1 on the sticker with the serial number on it.
that's weird because the serial number on my nexus matches the one on my box
i know it shouldn't make a difference but 'mi from the UK maybe that's why and i didn't get any sticker on my nexus
Take screen shots while it is working and put them in Box or on a flash drive.
Sent from my Nexus 7 using Android Central Forums
sorry my mistake i just saw the sticker and it matches the SSN serial on the box and the serial number on the nexus 7 matches the CSSN serial
they both match the serial number on the box it just depend which one they are wanting to use.
Next time, consider keeping the box.
You obviously have to have the room, but I HIGHLY suggest you ALWAYS keep boxes for devices like this. Just keep 'em in a closet or an attic. I tend to try to sell off my old and unused gadgets on ebay, and you'd be amazed how well they can sell if you simply include the original packaging. Buyers appreciate it, the items ship better, and they may contain information such as what you are looking for that you can always refer back to as needed.
I tried register my product on asus.com with the S/N from the back of the device: C90KB...... That didnt work. Not recognized as a valid S/N. I then checked S/N under Settings: 015d2578... that worked fine?!
Oki, so I sent a question that I have about my device to tech support. The reply was that this isnt a valid S/N ... ?? Oki, so one S/N is recognized by the registration form on asus.com, but the other one is recognized by the support... Confusing having two different S/N. Also, why havnt they made asus.com registration page Android friendly? Its not possible to register the device from the Nexus 7, only from a computer. (also tried from my iPad, didnt work).
I managed to click Next so the purchase date is now incorrect and I can change it, I dont find my registered devices. It all feels a bit amateur when it comes to Asus.
I was a bit surprised when I got the RMA email from ASUS and it included lots of "click here" text, but none of it was an actual link. I finally gave up and struggled through the site to find the information. Seems weird that there's so little work put into their support system.Quote:
Originally Posted by Johdan [Only registered and activated users can see links. Click Here To Register...]
Wrong. The serious number in my status menu is different than the box # and will not work when attempting to register the device for a future repair.Quote:
Originally Posted by s13n [Only registered and activated users can see links. Click Here To Register...]
There should be a sticker on the bottom of the device. The serial number is the 10-digit number directly below the bar code. The serial number listed in the device status info is totally different. I've tried both and neither seems to work when I try to register the device on Asus' site.
PROBLEM SOLVED: Got an immediate solution from Asus. It's the 10-digit number on the back of the device, not the listed in the device status. The third number was an O, not the 0 (zero) I typed in. So make sure to type in the correct number or letter.
Actually, the SN listed in Status is totally different from the one on the box and the sticker on the back of the device. It will not work.Quote:
Originally Posted by Jaysus [Only registered and activated users can see links. Click Here To Register...]
Sent from my SPH-L710 using Tapatalk 2
I had the same problem. I think your SN is actually C9O, not C9zero. Make sure the numbers, expecially the zeroes are not O's.Quote:
Originally Posted by Johdan [Only registered and activated users can see links. Click Here To Register...]
Sent from my SPH-L710 using Tapatalk 2