Should I return my Nexus 7? (Sleep of Death)

**Captain Awesome** · 10-05-2012, 12:40 AM

Hello,

I've had my N7 for about a week now and I've been experiencing the "sleep of death," where I have to hold the power button down for 20 seconds to boot. This only happens if I leave it off for a few hours or overnight. I'm running the stock 4.1.1 firmware and my device is unlocked and rooted. Yesterday, I deleted a couple of apps that I suspected to be the cause of the problem and it booted up fine this morning. But it wouldn't boot up when I came home at the end of today. Should I just return it? Or is this issue fixable?

Thanks,

K.

**1812dave** · 10-05-2012, 12:56 AM

If a reset doesn't fix it then return it

Sent from my Nexus 7 using Android Central Forums

**Captain Awesome** · 10-05-2012, 01:02 AM

So should I back up with Titanium backup first then transfer the save to my computer? If so, then do I back up apps/system data or just apps? I have some game saves that I want to keep.

**Eduardo06sp** · 10-05-2012, 01:36 AM

I get that, then thirty, or rarely sixty, seconds later it works again.

Sent from my Nexus 7 using Android Central Forums

**Captain Awesome** · 10-05-2012, 10:15 AM

Bump

**Kevin O'Quinn** · 10-05-2012, 10:32 AM

Originally Posted by K9337

Bump

Too soon to bump....

The SOD issue is likely related to software, so exchanging it might not guarantee that you won't have the same problem with the new one.

**still1** · 10-05-2012, 10:33 AM

I dont understand people switching off their tablet at night.

tablet are meant to be always ON.

**mikeyonline** · 10-05-2012, 10:47 AM

My first Nexus 7 had the SOD issue. Only way to turn it back on was to do a hard reset on it. Called up and got a new replacement one. Haven't had the issue with the new one.

**Captain Awesome** · 10-05-2012, 11:17 AM

Originally Posted by mikeyonline

My first Nexus 7 had the SOD issue. Only way to turn it back on was to do a hard reset on it. Called up and got a new replacement one. Haven't had the issue with the new one.

Is your device rooted and/or unlocked?

**1812dave** · 10-05-2012, 12:05 PM

Originally Posted by still1

I dont understand people switching off their tablet at night.

tablet are meant to be always ON.

And I don't understand why you care that they turn them off. what's the big deal. I turn mine off at night. It only takes about 30 to 34 seconds to reboot

Sent from my Nexus 7 using Android Central Forums

**shaw2360** · 10-05-2012, 07:01 PM

Hi people. Just got my N7 ten days ago and now it's acting up. I have to hold down the power button for 10-13seconds until I see the Google and then Nexus logo (booting up). Now, is that the same thing, and should I return the tablet? I also get screen flicker, as though the screen is about to adjust its light or something. Something seriously wrong here or I am just a worried beginner? Thanks.

**jrwatson** · 10-05-2012, 07:20 PM

Originally Posted by shaw2360

Hi people. Just got my N7 ten days ago and now it's acting up. I have to hold down the power button for 10-13seconds until I see the Google and then Nexus logo (booting up). Now, is that the same thing, and should I return the tablet? I also get screen flicker, as though the screen is about to adjust its light or something. Something seriously wrong here or I am just a worried beginner? Thanks.

Totally normal to wait ~10 seconds for it to turn on, if not in sleep mode. If asleep, it should wake back up instantaneously. Screen flicker is a common issue resulting from using 'auto-adjust' on the brightness. I also get it when I'm using my external USB keyboard--but it's not a big deal so I don't really notice.

**Captain Awesome** · 10-05-2012, 09:12 PM

Update: I factory reset my device and then restored (apps only) and it didn't help - I still had to hold the power button for 20 seconds to boot after it being off for 5 hours. I just returned my N7 and got a new one. This one has a "newer" serial number and it came with 4.1.1, so hopefully everything ends up okay. I will update tomorrow morning after I turn it off tonight.

**yugin** · 10-06-2012, 12:01 PM

ASUS said that is not normal operation. I'm waiting for replacement.

**Captain Awesome** · 10-06-2012, 12:48 PM

I unlocked and rooted my new device last night and it booted up fine this morning. Hopefully it stays this way. If anyone is experiencing this issue, I would recommend getting replacement if possible. Reflashing the stock image might have helped, but in my case it was just easier to get an exchange.

**severinj** · 10-07-2012, 04:39 AM

Mine just started doing this today and I think it's pretty inconvenient. Took about 25 seconds of holding the power button just to turn it on. Waiting for the Walmart product care website to come back online to try to file for a replacement =/

**Captain Awesome** · 10-07-2012, 07:20 AM

Update 2: seems to be a software issue. Just had to hold the power button for 20 seconds to boot. Im thinking it has something to do with being rooted and/or unlocked.

**severinj** · 10-07-2012, 03:02 PM

mine was completely stock and it happened to it randomly

**KitN** · 10-07-2012, 03:42 PM

I've had two N7's & never experienced this "SOD" you speak of.

(And I hope I never will.)

Honestly, I'd send it back and seriously look into the programs you install on you device. This isn't normal or acceptable.

**Captain Awesome** · 10-07-2012, 07:36 PM

Originally Posted by KitN

I've had two N7's & never experienced this "SOD" you speak of.

(And I hope I never will.)

Honestly, I'd send it back and seriously look into the programs you install on you device. This isn't normal or acceptable.

I uninstalled an antivirus program that i had and my nexus booted up normally after being off for about 8 hours. We'll see what happens in the morning. If it doesn't work out feel free to send me one of yours

**mikeyonline** · 10-08-2012, 01:52 PM

Originally Posted by K9337

Is your device rooted and/or unlocked?

Both, Happened right of the box within the first few days of using it. I thought maybe rooting it or unlocking it would fix the issue. Actually got worse. But I have yet to see it happen on my replacement one

**KitN** · 10-08-2012, 02:06 PM

Originally Posted by K9337

If it doesn't work out feel free to send me one of yours

NEVER! I love my baby too much.

Sent from my Nexus 7 using Tapatalk 2

**Captain Awesome** · 10-08-2012, 02:19 PM

Update 3: So far so good. Booted up fine this morning. The program i uninstalled was Lookout antivirus and it has booted up fine twice in a row after being off for 8+ hours each time. If you don't have this app, try uninstalling any app that starts up on boot. Something must be going wrong either while starting up or shutting down, i figure. Hope this helps someone out.

Edit: spoke (wrote?) too soon. Had to hard boot after leaving my device off for 2 hours. I had a different antivirus installed because i thought Lookout was the problem. I've just deleted it and powered down - just gonna wait for a bit and see if it boots.

**nikrepka** · 11-04-2012, 09:17 AM

I had a similar issue with my Nexus 7. Would only boot normally if I turned it off with the charger in. (Also, it would only show the charging icon while powered off if I plugged in the charger before turning it off.) Otherwise, I had to boot by holding the power button for 20-30 seconds. I saw this post and removed AVG Antivirus to see if it helped, but it didn't. (I didn't wait 8 hours like you did though...) I contacted Asus and they suggested I do a factory reset, so I did, and so far so good! Haven't tried reinstalling AVG, but I may just to see if that was the issue. Don't really like having to factory reset all the time though. Have you found anything out since you removed the most recent antivirus program?