How long does Nexus 7 repair take?

**techdoozie** · 01-10-2013, 03:37 PM

I sent my Nexus 7 off a week ago and the online RMA tracker just says "repair in progress" I was hoping ASUS would work faster. After all, I did spend my money on a product of theirs that broke. So if any of you have sent your Nexus 7 in, I'd be happy to hear how long it took them.

More info: My N7 wouldn't turn on or charge, so I sent it in. I thought they'd just replace it and I'd be done with this nightmare. Obviously, I was wrong.

:'(

**Kazza81** · 02-08-2013, 03:48 PM

I'd like to know this too....think my Nexus has had it and will need to be sent off for repair. Same problems as yours too! So frustrating!

**talonsmith** · 02-08-2013, 03:54 PM

I am mailing mine out on monday, the rep said 10-15 business days. which is really 2-3 weeks.

**rmmyyz** · 02-08-2013, 03:56 PM

I just got my N7 back from Asus (frozen on bootup) -- They received on 1/28 and I got it back on 2/6 -- so they had it for about 6 business days. They did overnight it back to me via FedEx.

**MJKearney** · 02-08-2013, 05:02 PM

I've read from others in the forum that Asus response time is pretty good, usually faster that two weeks.

**techdoozie** · 02-08-2013, 05:41 PM

Sorry it took so long for me to reply - Mine was back to me within 5 days of sending it. The device was in perfect condition and the problem was gone! Yay!

**jokeyhaha** · 02-09-2013, 10:00 AM

I've been anxiously awaiting our repaired tablet. I authorized (and they acknowledged payment) on 2/6 and the RMA status on the website is still "Product repair is in progress.-[WF4] Wait for Customer Confirmation-Customer Induced Damage \Out-Of-Warranty 2013/01/30" . I hope it comes next week.

**Kazza81** · 02-14-2013, 04:16 AM

Did anyone check their repair status and nothing changed? My tablet was picked up on Tuesday afternoon by TNT Express, the courier said it was going by air which is quicker but the repair status still says 'RMA accepted, we are waiting to receive the customers product'
It is going to Holland to be be repaired.....didn't think it would take this long to actually get there!

**partsguy74** · 03-04-2013, 01:05 PM

Mine's been in for repair since Feb. 19th. The website still lists my rma number as "awaiting customer product to arrive". I have a delivery confirmation and have had multiple chat sessions with Asus support. It took them until Friday to escalate my matter. I have to check back in with them on Tuesday. I'm not very pleased with Asus repair as of this point.

**tenstrum** · 03-05-2013, 12:01 PM

Sent mine off on the 28th. Got word today that it is on its way back. Can't wait!

**talonsmith** · 03-05-2013, 01:46 PM

Mine was back in my hands about 7 business days after I mailed it USPS priority. From TX to NJ.

**tenstrum** · 03-07-2013, 03:33 PM

About 10 days for me for them to fix the USB port.

**Nexus7_Abe** · 03-08-2013, 08:09 AM

Warranty repair at ASUS through Currys / PC World: 3 weeks so far, no end in sight. What is worse is that there is absolutely no info on progress - and PC World don't give a damn.

**talonsmith** · 03-08-2013, 11:11 AM

Why is PC world involved? Did the warranty via Asus run out?

Asus really only had my tablet for two days (received, repaired, mailed) to fix a blown speaker. The rest of the 7 days were mailing with a weekend in there.

**William 246** · 03-08-2013, 11:42 PM

Originally Posted by Nexus7_Abe

Warranty repair at ASUS through Currys / PC World: 3 weeks so far, no end in sight. What is worse is that there is absolutely no info on progress - and PC World don't give a damn.

.
Took mine into PC World (UK) on Feb 15 and they forgot to send it to Asus! Finally arrived at Asus on Feb 24 and I got it back on March 7. Apparently it had to go to the repair centre in the Netherlands so that added a few days in travelling time.
Hope you get yours back soon.

**Nexus7_Abe** · 03-09-2013, 08:18 AM

talonsmith: In the UK it is the retailer who is responsible for sorting out the repair - unfortunately, in this case!

William 246: It would not surprise me at all to find out eventually that PC World have not sent it off! They are absolutely useless (as you have experienced). Thanks for your good wishes.

**illegalblaq** · 03-20-2013, 04:59 PM

I shipped mine on 3-11-2013 (last Monday) ups showed on the tracking Info that they received and signed for it on 3-13-2013(last wenesday) but they didnt update the site to show that they started repair until 3/15/2013 (last Friday) we are at EOD wenesday 3/20/2013 and still in the same status. I am a tech and I know realistically it shouldn't take this long to repair if in fact they did start repair on it last Friday. I'm not impressed with Asus at all at this point but based on this forum everybody is getting a different experience which is horrible that its not consistent across the board but great if your the lucky few getting your tablets back in a timely matter lol

**ndokami** · 03-20-2013, 06:00 PM

Originally Posted by illegalblaq

I shipped mine on 3-11-2013 (last Monday) ups showed on the tracking Info that they received and signed for it on 3-13-2013(last wenesday) but they didnt update the site to show that they started repair until 3/15/2013 (last Friday) we are at EOD wenesday 3/20/2013 and still in the same status. I am a tech and I know realistically it shouldn't take this long to repair if in fact they did start repair on it last Friday. I'm not impressed with Asus at all at this point but based on this forum everybody is getting a different experience which is horrible that its not consistent across the board but great if your the lucky few getting your tablets back in a timely matter lol

Im in the same boat as you. I sent mine in last Tuesday via UPS and Recieved tracking info that it has arrived that at their TX facility on Friday. I check my RMA status on Monday
and get this message
"The system can't find records of your inquiry.

We recommend you contact your reseller or nearest ASUS Service Center.€‚

Note: Due to our internal process, the repair status of your machine will be available the day after it has been delivered at the ASUS Service Center.

Go Back"
I call them up and they said that they have received my tablet but the systems just haven't updated yet.

Now here i am on Wednesday March 20th and i get the same F'N message. i call them up and they said that they systems will be updated soon.. Ill give them till Friday to get back to me with some sort of info...

I am not happy with Asus right now....

**illegalblaq** · 03-20-2013, 07:42 PM

It's a shame cause I've sent in laptops and phones to other companies and they manage to fix my product in a day or two. Sent in my ps3 to Sony and they fix it in a day I also didnt have to pay for shipping. Realistically a tablet there's very few things they can do to fix it and each of those processes only take a day to do unless they don't have parts on hand which would be sad on their part. I give them until Friday and then I'm talking to a mod.

**Younjulius** · 03-20-2013, 10:46 PM

Mine is arriving tommorrow for the broken speaker. They shipped it ground and took 6 days to come sine the shipping notice. I'm curious if they fixed mine or replaced it with a refurb.

**illegalblaq** · 03-21-2013, 08:52 AM

I just checked my status this morning, says its repaired and is being packed for shipping. I will update and inform you all of when I recieve it and of its been fixed or replaced. Just a heads up my issue was the it not powering back on issue, it also wouldn't charge and when I did have it powered back on it would go in and out of stand by. Based on my symptoms I read (after I sent it in.....sigh) that its a software related issue but I'm not sure if it got fixed with the recent update that came out late February plus some users have reported they never had the issue. Regardless prior to me reading that I thought it was a hardware issue, regardless it shouldn't have taken this long but we will see what the verdict is when it arrives. I like this forum, it helps to rant lol

**illegalblaq** · 03-21-2013, 05:27 PM

Ok so here is a break down cause this will pretty much answer anyone's question who comes on this thread wondering what we have all been wondering about the process.

3/11/2013 Sent my Nexus 7 in on monday (issue wouldn't power on or charge,possibly software or hardware related)
3/13/2013 UPS confirmed delivery and signature on wenesday
3/15/2013 Asus doesn't update site with info until friday (status was changed to "repairs in progress")
3/21/2013 After 4 business days of no status changes asus completes repairs and ships today
3/26/2013 Target arrival day via ground shipping through fed ex

Takes them exactly 14 days for me to recieve my product not counting the days it took to ship which you have to pay for so if you choose ground naturally you could be waiting as long as 19 to 20 days. I shipped 2nd day air thinking it wouldn't take long to get my tablet back.

Took them 4 business days exactly to apparently fix the device (which should only really take a day) but they had it for 6 business days total( I'm naturally not counting the Weekend)

I'm sure everyone's experience is different but I'm pretty sure this is average expectation time.
I hope this helps

**John May2** · 03-26-2013, 09:44 AM

I sent my Nexus 7 in on 2/27/13 and they show it received on 3/4/13. I have still not received it back. I talked to them yesterday and they said they were waiting on a part. Some of you must of used up all the parts. My problem was it would not power up or charge. So why has it been so long for me. I wouldn't have a problem if it was only 10 business days but it has been 17 now. I only had the tablet for maybe a month.

**Eric Tyler** · 04-13-2013, 02:17 PM

Can you help please. I sent my N7 in and received same message of costumer induced damage were you check RMA status. I never received an email giving me a repair cost price. Next email I got was shipping info back to me. I'm worried they didn't fix my broken screen and is sending me back a broken tablet. Which is frustrating because I would of paid for the repair. Anyone have an issue like this?

**Eric Tyler** · 04-13-2013, 02:22 PM

Originally Posted by jokeyhaha

I've been anxiously awaiting our repaired tablet. I authorized (and they acknowledged payment) on 2/6 and the RMA status on the website is still "Product repair is in progress.-[WF4] Wait for Customer Confirmation-Customer Induced Damage \Out-Of-Warranty 2013/01/30" . I hope it comes next week.

Where would you authorize payment for them to fix it?