Google Play Store crashes or refuses to open

**rxgadget** · 01-21-2013, 07:22 PM

For some reason Google Play Store crashes or just hangs. I have u installed all updates on the app itself. I would prefer not to do a force reset if at all avoidable. I am Stock on my Nexus 7

Sent from my Nexus 7 using Tapatalk HD

**B. Diddy** · 01-21-2013, 09:02 PM

I don't think the updates should be a problem. Try clearing the cache. If that doesn't help, clear the data (from the Settings/Apps/All apps menu), but you may have to reenter your login information afterwards.

**still1** · 01-21-2013, 10:06 PM

clear data/cache for play store app. restart Nexus 7 and login to playstore again

**Jonathan Lidbeck** · 03-15-2013, 03:46 PM

Another possibility: Google Play Store will fail without explanation if a dependent process such as Google Download Manager is disabled.

Go to Settings/Applications/All, scroll down to see if, Google Download Manager is disabled. Disabled applications may appear all the way at the bottom of the list. If it is, select and enable it, then try Play Store again.

**Kyle Mcwilton** · 03-18-2013, 07:42 PM

Originally Posted by Jonathan Lidbeck

Another possibility: Google Play Store will fail without explanation if a dependent process such as Google Download Manager is disabled.

Go to Settings/Applications/All, scroll down to see if, Google Download Manager is disabled. Disabled applications may appear all the way at the bottom of the list. If it is, select and enable it, then try Play Store again.

Oh my god thank you so much this worked instantly! My phone is fixed even the htc people didn't know what it was!

**Kaio Obviate** · 03-19-2013, 08:18 AM

I have the same problem, but I don't even get the message "Unfortunately, Google Play has stopped."... I went in Settings/Applications/All and wasn't able to find any Google Download Manager app. I have a Samsung Galaxy S3. Do you know any other ways?

**Kaio Obviate** · 03-19-2013, 11:12 AM

Ok, now I found Download Manager and was able to enable it! It was really easy... This video may help newbies like me:

**D4rth** · 03-20-2013, 11:28 AM

Originally Posted by Kaio Obviate

Ok, now I found Download Manager and was able to enable it! It was really easy... This video may help newbies like me:

thx alot for the vid

- - - Updated - - -

Originally Posted by Kaio Obviate

Ok, now I found Download Manager and was able to enable it! It was really easy... This video may help newbies like me:

thx alot for the vid

**Paul Drifter P** · 03-24-2013, 04:14 AM

Video works for me
Fixed my phone
If you was in the uk I would buy you a pint
Cheers

**medixsr** · 04-04-2013, 12:55 AM

o great it works thanks. mine was just 1 month old grand and i was already upset as i just migrated from iphone after 5 years

**elaineyv** · 04-04-2013, 02:04 AM

Many thanks Jonathan - you hit the spot!!

**michelleskandari** · 04-20-2013, 05:19 AM

thank youuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu so much

**DarcyGla** · 04-21-2013, 12:49 PM

That was the solution, i couldnt find it.. but i clicked RESET APP PERFERENCES.. which reset all of them.. I recall now i had turned that one off cause i was having a problem with an update for GTA3..

Thank you so much.

**tim lewis1** · 04-21-2013, 10:14 PM

THANKKSS this really helped me with my playstore not working problem i had..... even called tmobile but they couldnt understand but this guy right up here knew exactly what it was wow... fersure

**tim lewis1** · 04-21-2013, 10:16 PM

thanks jonathan lidbeck u got it!! fersure

- - - Updated - - -

Originally Posted by Jonathan Lidbeck

Another possibility: Google Play Store will fail without explanation if a dependent process such as Google Download Manager is disabled.

Go to Settings/Applications/All, scroll down to see if, Google Download Manager is disabled. Disabled applications may appear all the way at the bottom of the list. If it is, select and enable it, then try Play Store again.

**plarson** · 04-25-2013, 07:26 AM

Yes, this worked! Now the question remains, how did this get disabled in the first place?

**Ethan Richards** · 04-27-2013, 08:09 PM

I have the same problem - unfortunately, google play store has stopped - but I have a hipstreet flare 9 inch tablet. How do I fix it on my tablet?

**Pramod G Dath** · 04-29-2013, 02:03 AM

Thank you It's working fine now

**medha bisht** · 05-08-2013, 05:57 AM

Hi..i tried enabling the download manager still the problem persist. Actually for me the pop ups are :
1. unfortunately google play store has stopped.
2. apps.process.google has stopped.

Please help.

**Steven Cook1** · 05-09-2013, 09:49 AM

I can no even find Google Manager... I tried to rest Apps ...did not work, I have a Samsung Note 2 ... in need of help I can't even get apps now... grrrrrrrr