Dropped my Nexus.....That's the bad news...

**mathelm** · 01-22-2013, 08:33 PM

I had just laid it face down onto a pile on papers on my desk and turned my head when I heard a "Ka-thump!

The good news is:

1. I got that one "drop" everyone seems to experience, out of the way.
2. 32" inches (yes I measured it) onto a carpeted floor and yet it seems fine.

The even better news is that it was the old (blown speaker) RMA'ed one. New one arrived today....

**talonsmith** · 01-22-2013, 09:39 PM

How long did it take for the RMA to show up?

**mathelm** · 01-22-2013, 10:26 PM

I let it go without follow up after I first called them (Google play), which was way back on 12/19/12. I emailed them a few days afterward and got a reply saying they would send a reminder to the "RMA department" (I think this means Asus). Then got a email wanting me to do a survey on my experience with google support on 1/12/13. I replied with "I haven't heard anything from the RMA department yet". Then received an email on 1/15 apologizing for the delay and asking for the CSSN number, which I replied with. Was sent a tracking number on 1/18 (a Friday) and it arrived this morning (1/22). Just sent them an email because they haven't sent a RMA number or return shipping label yet....

Sooo about 34 days..... give or take..... But had it been something more than a single blown speaker, I think I could have had everything done inside of 10 days tops. Would have stayed on their case with emails a couple three times a day...

btw, nice save... edit wise.... I do that all the time.. Here though, you can delete a post if you want.....

**talonsmith** · 01-23-2013, 01:51 PM

Haha, I totally misunderstood your post. I thought you got just the part for the speaker which made my night. I realized after posting you meant they sent the stupid box for an RMA.

I don't wanna send my baby in for just a speaker....arghh!!

**mathelm** · 01-23-2013, 02:22 PM

Well as you can tell by the threads here, people are dropping them more n more, so it shouldn't be too awful long before you can just buy one (cheap)....

btw, you may have misread *snicker*.. They sent a replacement Nevus 7. I still have my old one too. I have 21 days to get it back to them (via a prepaid shipping label) before they charge my credit card. It's the (not so rapid) "rapid replacement" thing you get when you buy from google play store....