Push Notifications

[wckesq]

Anyone else noticing a delay in receiving mail and notifications? On my Moto, I seemed to get them before they even hit my desktop outlook using my exchange server. Same delay on gmail. Doesn't seem to matter if the phone is awake or asleep, but seems even more delayed when sleeping. Using Nine for exchange and default gmail for gmail.

 

[bespinct]

Make sure you have Nine and Gmail set up to allow all notifications make their way through Doze.

 

[wckesq]

Make sure you have Nine and Gmail set up to allow all notifications make their way through Doze.

Where is that setting?

 

[wckesq]

Found the setting - Battery Optimization. Once I excluded Nine and gmail from Doze, notifications are once again coming immediately. I will have to watch to see how much of battery hit it will be.

 

[wckesq]

I can't believe that no one else is having this problem or that I have to disable a function of the OS just to get what I think is basic functionality for a so-called smart phone. Am I alone or is it no one else has noticed or cares?

 

[wckesq]

Re: Push Notifications [Update from Nine]

I reached out to the Nine developers yesterday and asked this:

My query:

Is the Pixel and 7.1 supported? I can use it fine, but need to remove it from battery optimization in order to get timely notifications. Normal or should an update be expected to allow it to work with doze?

Thanks for any advice.

Their reply:

To get email with push on Doze mode, the battery optimization setting should be removed for Nine.

Thanks,
9Folders Support Team

 

[dsignori]

I don't know ...

For me this should be expected behavior with doze for an email client IMO. For an SMS client, I would expect instant notifications out of the box. For an email client IMO the expectation for me is that I don't need to see every single email I get all day long instantly. So for me, email clients defaulting to this setting seem correct. I can understand if that is not your expectation, or for other folks who need critical work emails right away, etc. There is the option to have it work right for you anyway, though I think the setup process should probably mention it on these email clients.

Still overall, in general I think email clients should be "dozed" unless requested not to IMO ...