Pixel XL display help

[vlok16]

Ok, I've had my XL for a day now and I just noticed that when I'm on a call the screen doesn't shut off... I have a case on but it is the same with the case off... Is this a defect? Is there a setting to change?

 

[redlinecoatings]

Screen protector installed?

 

[vlok16]

The case has a built in screen protector but even when I took it off it did the same thing... There is a cutout on the protector for the proximity sensor

 

[Jamesroderick]

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[N4Newbie]

Try downloading this app https://forums.androidcentral.com/e...s?id=imoblife.androidsensorbox&token=mi2yOxJx
Swipe past the notification box when you first open it, and then tap on Proximity Sensor. (there are numerous other apps if you prefer to try another instead).

The sensor is the black oblong shape centered below the Pixel's earpiece. Place a finger or other object above the sensor and, when you get just about 1 inch away it should trigger. Move your finger away from the sensor and, at about 2 inches, it should untrigger.

Does it work the same for you?

 

[vlok16]

Hi I installed that app and it did work, thank you... I think the problem might have been that it was cold and so both my skin and the phone were too cold to read the proximity... Once I was inside everything worked again