1. AC Question's Avatar
    Is there a reason why my Google Pixel phone freezes for no apparent reason? When it freezes, you can't do anything to it for like almost two minutes. Suggestions????
    03-15-2017 11:13 AM
  2. ElronTheElder's Avatar
    Sounds like you need to update your software.
    Could be a hardware bug. Would try software update first.
    03-15-2017 08:39 PM
  3. maaron1300's Avatar
    Im having the same problem lately and mine is updated
    03-15-2017 10:08 PM
  4. Mungus99's Avatar
    Clear the cache and/or remove the offending app.
    03-16-2017 07:05 AM
  5. Tom Mighell's Avatar
    Same problem here. My software is up to date, and it's not happening in one particular app. Once or twice it has happened in the phone app.
    03-18-2017 08:50 AM
  6. espio's Avatar
    I contacted Google about my pixel freezing. They recommended putting the phone in safe mode and keeping it in safe mode for up to 24 hours to see if it still freezes. If it freezes then it is not being caused by a 3rd party app. The issue with this troubleshooting method is that when my phone is in safe mode, I won't be using it because the apps I regularly use are disabled.


    The apps available when the phone is in safe mode
    03-21-2017 09:04 AM
  7. espio's Avatar
    With my phone in safe mode it kept experiencing the freezing which Google support says it means it is a hardware issue and not caused by a third-party app. I'm currently awaiting a replacement phone and hope to not have this issue again.
    04-02-2017 10:22 AM
  8. dmfaria's Avatar
    I'm experiencing the same problem. Unfortunately i bought the phone in USA, but I live in Brazil, so it is difficult to return it from here.
    05-04-2017 04:58 PM
  9. jamezr's Avatar
    Mine rebooted on it own today...for no reason. No updates no thing.....
    05-04-2017 05:58 PM
  10. anthony2558's Avatar
    Mine freezes once in awhile. Usually last for 3-5 secs, then again sometimes I have to hit the home button to go back.
    05-09-2017 08:51 PM
  11. Seremedy's Avatar
    Mine froze once last friday for over 15 minutes it scared me, it just froze on my most recent screen​
    05-10-2017 12:19 AM
  12. Preach2k's Avatar
    Mine has frozen to twice since the latest update. It did it in safe mode also. Got a replacement and it is doing the same. I had no issues when I first purchased the phone last year. Started having the freezing issue after the January update. Having issues since. I love the way this phone performs other then the freezing. I will be going back to the Note series later this year.
    05-19-2017 04:29 AM
  13. Lefank's Avatar
    Mine has been doing it lately...I got rid of Nova and some other apps that I don't use. Now it seems fine.
    05-20-2017 06:14 AM
  14. gsolis31's Avatar
    Has happened to me about 3-4 times in May so I originally thought it was something with the May update, but I don't know anymore. Before that, it happened once. Getting worried about where this could be headed.
    05-23-2017 01:18 AM
  15. tattedup's Avatar
    This has happened to me a few times too and I'm yet to get to the bottom of it. I haven't installed anything unusual (I actually don't have a whole lot of apps anyway) so I'm fairly sure this is Google's issue. It's not happened frequently enough for me to really look into it but resetting the phone is getting frustrating.
    05-23-2017 02:08 AM

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