1. AllPurposeRadio's Avatar
    Did anyone else have their All Access music subscription cancelled without them wanting it to be at the last billing date? I spoke with a Google rep several days ago who said it is a glitch on their side. Had to send her some screen shots. But I haven't heard anything since. I had better not lose my promotion rate!

    Posted via Android Central App
    07-19-2013 12:21 AM
  2. Aquila's Avatar
    Nothing here, but very interested to know if you're able to keep your rate and how it goes getting everything restored.
    07-19-2013 12:48 AM
  3. AllPurposeRadio's Avatar
    Sent a follow up email on Wednesday evening and have yet to get a reply. Beginning to get PO'd. Been w/o music since Monday afternoon and it's made the work week...challenging lol.

    Posted via Android Central App
    07-19-2013 09:07 AM
  4. Mlesch's Avatar
    Same issue here. Talked with a Google rep and was told it's a known problem, and they would email me when it was resolved.
    AllPurposeRadio likes this.
    07-19-2013 12:47 PM
  5. jameskk1's Avatar
    same here.. awaiting their fix...
    AllPurposeRadio likes this.
    07-20-2013 02:24 PM
  6. AllPurposeRadio's Avatar
    Been almost a week now starting to get seriously irritated. Didn't get any response to my follow up requesting an update.

    Posted via Android Central App
    07-21-2013 04:26 PM
  7. Soycrema's Avatar
    I have the same issue, called support yesterday and they told me they'll email me once everything is fixed. It has been 6 days for me now.....
    07-22-2013 07:56 AM
  8. AllPurposeRadio's Avatar
    This is the email I got this morning:

    "Thank you for getting back with me.*I understand your concern. I have a bit of*information*for you.

    We're still investigating this issue. Thank you for your patience while we look into a solution."

    Can you say runaround! A solution? How difficult can it be to just reactivate it? A solution so it doesn't happen again would be great but why do I have to be without service in the meantime?

    Posted via Android Central App
    07-22-2013 01:18 PM
  9. Aquila's Avatar
    This is the email I got this morning:

    "Thank you for getting back with me.*I understand your concern. I have a bit of*information*for you.

    We're still investigating this issue. Thank you for your patience while we look into a solution."

    Can you say runaround! A solution? How difficult can it be to just reactivate it? A solution so it doesn't happen again would be great but why do I have to be without service in the meantime?

    Posted via Android Central App
    It is probably not easy to discover exactly which accounts were incorrectly canceled and automatically activate them on the correct timing pricing and billing cycle. Anything to do with credit card charges is going to take longer because it is high risk.

    Transmitted through spacetime.
    07-22-2013 05:25 PM
  10. Soycrema's Avatar
    Some posted this on the other threat about this subject:
    Yesterday, 09:22 AM Thread Author Thread Author #24 Report Post

    tigerNamedtony07
    tigerNamedtony07 is offline tigerNamedtony07's Avatar

    --------------------------------------------------------------------------------
    Posts:65 PostsGlobal Posts:67 Global Posts





    Default



    Ok here ye here ye.... I called that number above. i told them the case. they transfered em to go google music. they said problem was fixed. All that i needed to do was go into google music, click settings, click on renew subscription, it was at the price of 7.99 so make sure of that and just renew it. I am now back up and runnning
    AllPurposeRadio and Aquila like this.
    07-23-2013 05:44 AM
  11. AllPurposeRadio's Avatar
    Some posted this on the other threat about this subject:
    Yesterday, 09:22 AM Thread Author Thread Author #24 Report Post

    tigerNamedtony07
    tigerNamedtony07 is offline tigerNamedtony07's Avatar

    --------------------------------------------------------------------------------
    Posts:65 PostsGlobal Posts:67 Global Posts





    Default



    Ok here ye here ye.... I called that number above. i told them the case. they transfered em to go google music. they said problem was fixed. All that i needed to do was go into google music, click settings, click on renew subscription, it was at the price of 7.99 so make sure of that and just renew it. I am now back up and runnning
    Awesome yep back in business now! Many MANY THANKS!

    Posted via Android Central App
    Aquila likes this.
    07-23-2013 07:44 PM
  12. AllPurposeRadio's Avatar
    Now the million dollar question....any way to get back all songs I added to My Library and playlists?

    Posted via Android Central App
    07-23-2013 08:46 PM
  13. AllPurposeRadio's Avatar
    Scratch that last question...it's all back whooo hooo remember kids the refresh button is your friend ;-)

    Posted via Android Central App
    07-23-2013 08:50 PM
  14. Soycrema's Avatar
    Yup I tried it myself and sure enough this worked......just go to settings and renew people, it will default to $7.99 if you joined before June 30th and all your music should be back when you refresh 😃
    07-23-2013 10:18 PM
  15. jameskk1's Avatar
    worked for me too.. thanks !!!!!!
    07-25-2013 07:08 PM
  16. Andy Westbrook1's Avatar
    After problem re-appeared in 2014 I noticed that this was a year old and solved.
    09-21-2014 11:26 AM

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