Play Music All Access Subscription Cancelled

[AllPurposeRadio]

Did anyone else have their All Access music subscription cancelled without them wanting it to be at the last billing date? I spoke with a Google rep several days ago who said it is a glitch on their side. Had to send her some screen shots. But I haven't heard anything since. I had better not lose my promotion rate!

Posted via Android Central App

 

[Aquila]

Nothing here, but very interested to know if you're able to keep your rate and how it goes getting everything restored.

 

[AllPurposeRadio]

Sent a follow up email on Wednesday evening and have yet to get a reply. Beginning to get PO'd. Been w/o music since Monday afternoon and it's made the work week...challenging lol.

Posted via Android Central App

 

[Mlesch]

Same issue here. Talked with a Google rep and was told it's a known problem, and they would email me when it was resolved.

 

[jameskk1]

same here.. awaiting their fix...

 

[AllPurposeRadio]

Been almost a week now starting to get seriously irritated. Didn't get any response to my follow up requesting an update.

Posted via Android Central App

 

[Soycrema]

I have the same issue, called support yesterday and they told me they'll email me once everything is fixed. It has been 6 days for me now.....

 

[AllPurposeRadio]

This is the email I got this morning:

"Thank you for getting back with me.*I understand your concern. I have a bit of*information*for you.

We're still investigating this issue. Thank you for your patience while we look into a solution."

Can you say runaround! A solution? How difficult can it be to just reactivate it? A solution so it doesn't happen again would be great but why do I have to be without service in the meantime?

Posted via Android Central App

 

[Aquila]

This is the email I got this morning:

"Thank you for getting back with me.*I understand your concern. I have a bit of*information*for you.

We're still investigating this issue. Thank you for your patience while we look into a solution."

Can you say runaround! A solution? How difficult can it be to just reactivate it? A solution so it doesn't happen again would be great but why do I have to be without service in the meantime?

Posted via Android Central App

It is probably not easy to discover exactly which accounts were incorrectly canceled and automatically activate them on the correct timing pricing and billing cycle. Anything to do with credit card charges is going to take longer because it is high risk.

Transmitted through spacetime.

 

[Soycrema]

Some posted this on the other threat about this subject:
Yesterday, 09:22 AM Thread Author Thread Author #24 Report Post

tigerNamedtony07
tigerNamedtony07 is offline tigerNamedtony07's Avatar

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Ok here ye here ye.... I called that number above. i told them the case. they transfered em to go google music. they said problem was fixed. All that i needed to do was go into google music, click settings, click on renew subscription, it was at the price of 7.99 so make sure of that and just renew it. I am now back up and runnning

 

[AllPurposeRadio]

Some posted this on the other threat about this subject:
Yesterday, 09:22 AM Thread Author Thread Author #24 Report Post

tigerNamedtony07
tigerNamedtony07 is offline tigerNamedtony07's Avatar

--------------------------------------------------------------------------------
Posts:65 PostsGlobal Posts:67 Global Posts





Default



Ok here ye here ye.... I called that number above. i told them the case. they transfered em to go google music. they said problem was fixed. All that i needed to do was go into google music, click settings, click on renew subscription, it was at the price of 7.99 so make sure of that and just renew it. I am now back up and runnning

Awesome yep back in business now! Many MANY THANKS!

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[AllPurposeRadio]

Now the million dollar question....any way to get back all songs I added to My Library and playlists?

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[AllPurposeRadio]

Scratch that last question...it's all back whooo hooo remember kids the refresh button is your friend ;-)

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[Soycrema]

Yup I tried it myself and sure enough this worked......just go to settings and renew people, it will default to $7.99 if you joined before June 30th and all your music should be back when you refresh

 

[jameskk1]

worked for me too.. thanks !!!!!!

 

[Andy Westbrook1]

After problem re-appeared in 2014 I noticed that this was a year old and solved.