So, I recently synced my new Google + account to my phone. Everything is going smoothly, I selected it as the account to use in the Google Play Store...but...whenever I try to download an app from Google Play, a message pops up that says "Authentication Required--you must sign into your Google account." So I go to my Google + settings and choose to sign in with my account, but every time it says "Couldn't connect to the server." Why am I having this problem? I deleted a lot of apps that were taking up space and now I can't re-install anything because I can't sign into my Google account (although somehow it still synced, argh). And tbh I have no idea what the "server" is; I have perfect service and wi-fi so I don't know why my phone won't connect. Help!!!
Need Help with Google Play!!!
- Thread starter rjayy
- Start date
Welcome to Android Central! It might be worth removing your Google account completely from your phone, and then re-adding it. To remove the account:
1. Go to Settings/Accounts-Google/[your Google account], and make sure all of your Google data has been synced recently (you'll see under each Google app when the last sync time was.
2. Tap Menu/Remove Account, and accept.
3. After your Google account has been removed, you'll probably be prompted to add a Google account. If not, just go to Settings/Accounts, and Add Account.
As long as you've synced your data before doing this, you won't lose any Google data--it will have been synced to your cloud, and will be resynced to your phone when you add the account back.
1. Go to Settings/Accounts-Google/[your Google account], and make sure all of your Google data has been synced recently (you'll see under each Google app when the last sync time was.
2. Tap Menu/Remove Account, and accept.
3. After your Google account has been removed, you'll probably be prompted to add a Google account. If not, just go to Settings/Accounts, and Add Account.
As long as you've synced your data before doing this, you won't lose any Google data--it will have been synced to your cloud, and will be resynced to your phone when you add the account back.
Ha! My Google + settings stil says "cannot connect to server", but all I had to do was go to settings on my phone, applications, manage applications, and cleared the cache and data from the google play store. Then I opened it back up and now it's letting me download everything! Thanks, guys!
That's a good point. There was some funkiness going on with Google Play Services today, causing a lot of people to have significant battery drain. Maybe wait until tomorrow, then try again, before considering the Google account removal and readdition.
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Great!
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