Need advice on an RMA that was cancelled.

[Vacuus Dilectio]

So back in July I was having issues with power button on my N5. I contacted google and they agreed to send a refurb one. Well while waiting for my replacement my n5 took a little tumble and the screen broke. Knowing at the time they didn't cover broken screen I contacted them and said that I had damged the screen and understood they wouldn't cover it. They said they had to cancel the RMA which I understood. Well I have come to discover they had sent the device anyways and has been sitting at my office since the end of July! I was never charged for it and never sent them my broken one. Part of me wants to hope I'm lucky and I can just use it but I also feel guilty/afraid I could be charged for it. I know there are rummors google will replace a broken screen one time but I'm also afraid if I call and they might also catch their mistake about not charging/return the RMA. Any advice would be appricated!

 

[Aquila]

I'd let them know about it. They may be willing to return the favor, they may want you to ship it back (at their cost) - but IMO the right thing to do is to let them know of the crossed wires and be willing to settle it up.

 

[Vacuus Dilectio]

Yeah that's what my moral compass was telling me to do too. I guess it's just I can't afford to replace it out of pocket and just needed a nudge to do the right thing just because it's going to be sad to part ways with the N5. Fingers crossed the karma will come back to me lol

 

[Aquila]

Let us know what they respond with - it's always interesting to see how companies handle mixups.

 

[Slashyou]

Let us know what they respond with - it's always interesting to see how companies handle mixups.

Saw this thread 1 min after it posted and i had no idea why will they send a new one when they dont have the old one ?