I have internet connectivity but my Google Play still says no connection, how do I fix it?

[AC Question]

i have internet connectivity but my google play still says no connction, how do i fix it?

My google play basically tells me no connection try again bit i have internet connectivity

 

[B. Diddy]

Re: i have internet connectivity but my google play still says no connction, how do i fix it?

Welcome to Android Central! Which device? Does this happen on both wi-fi and mobile data?

Try going to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager. Now try again.

If that doesn't work, try going to Settings>Accounts-Google, select your Google account, and remove it completely from the phone. Then add it back again, and see if that helps.

Happy New Year!

 

[GarzaPLLC]

I hope someone can help. Here is the problem: I have a Wi-Fi connection, but Google Play, Netflix and Youtube all have problems with the Wi-Fi connection.

I can still surf (websites, etc.) but Google Play gets hung up on "Downloading . . ." before getting an Error 495 Code.

I've tried Apps--Clear Cache and Clear Storage for Bluetooth, Google Play Store, and Google Play Services. None of these have worked. Tried disconnecting and reconnecting Wi-Fi, tried a cache reboot (with a Samsung tech on the line). Still no help.

Tech suggested backup and then reset to factory settings. Any thoughts? Anyone?

 

[Mark Temperley]

Try setting time to network time. That fixed it for me. Cleaning out the Play store cache only didn't fix it

 

[muang langel]

I try all that option and reboot my phone but doesn't work how do I fix my play store

 

[B. Diddy]

Another thing to try is to log into your router's settings (using your desktop browser -- read the router manual to learn how) and disable IPv6. Sometimes, for unclear reasons, Google servers work better over IPv4 than IPv6.