Spots where Fi gets network-confused

[aysiu]

Been using Fi for a couple of months now, and it's been excellent overall.

There is one geographic area in my city (seriously about 10,000 sq. feet) where Fi gets super confused and doesn't know what to do. I'm assuming it's switching between Sprint, T-Mobile, and U.S. Cellular.

Anyone experienced just one area like that?

And, follow-up question, any luck getting around that using the Network app and specifying only LTE or only WCDMA?

 

[mogelijk]

I'd report the area to Fi Support. Let them know exactly where it is and what is happening, see if they can't use it to improve the service -- and hopefully fix that area for you.

 

[aysiu]

Dumb question—what's the best way to report it? Do they have an in-app way to do so?

 

[mogelijk]

Dumb question—what's the best way to report it? Do they have an in-app way to do so?

Just go into the Fi app on your phone and click the "Support" tab, at the bottom it has a spot to "Send Feedback."

 

[aysiu]

Just go into the Fi app on your phone and click the "Support" tab, at the bottom it has a spot to "Send Feedback."

Thanks. I've done that already. Wasn't sure if there was a more systematic way for them to gather the data.