I am actually pretty angry right now. I bought 2 as soon as it went up for preorder. I own 3 logitech revue's and also owned 2 sony blue ray players with google tv.
Logitech revue so far is the best I have seen. I love it and use it everyday. I have plex media center set up and no issues it just works.
I opened up the vizio co-star and everything seemed to go fine until all of a sudden I went to play a show and no sound. Then tried tv through it no sound. I then plug the hdmi cables back right into the cable box and instant sound.
This happened to both been on the phone with vizio for over an hour now and they came to the conclusion that they are hardware failures. They will replace but it will take me 3 weeks maybe to get a replacement. This is cause they are out of stock they said.
They said they would not refund either until I kept complaining and finally I am supposedly being transferred right now to get a refund been on hold for 15 minutes right now.
I am truly disappointed by vizio. I have heard their products are good with tv's and so forth but the customer service I am getting is just horrible. I know the limitations of google tv and has nothing to do with this. only how vizio see's how to replace the product and give no refund option even though I bought early and bought 2.
If 1 had a problem and 1 didn't I could understand but with both being bad this is just horrid customer service.
They want me to pay for restocking fee and shipping to get refund. This company is a joke.
They admin there is a problem they admit they are working on it they admit they can't tell me when my device will work yet they will not take the product back since it obv is defective.
I would highly recommend passing if for nothing else if you do have a problem they are horrid at customer service.
Logitech revue so far is the best I have seen. I love it and use it everyday. I have plex media center set up and no issues it just works.
I opened up the vizio co-star and everything seemed to go fine until all of a sudden I went to play a show and no sound. Then tried tv through it no sound. I then plug the hdmi cables back right into the cable box and instant sound.
This happened to both been on the phone with vizio for over an hour now and they came to the conclusion that they are hardware failures. They will replace but it will take me 3 weeks maybe to get a replacement. This is cause they are out of stock they said.
They said they would not refund either until I kept complaining and finally I am supposedly being transferred right now to get a refund been on hold for 15 minutes right now.
I am truly disappointed by vizio. I have heard their products are good with tv's and so forth but the customer service I am getting is just horrible. I know the limitations of google tv and has nothing to do with this. only how vizio see's how to replace the product and give no refund option even though I bought early and bought 2.
If 1 had a problem and 1 didn't I could understand but with both being bad this is just horrid customer service.
They want me to pay for restocking fee and shipping to get refund. This company is a joke.
They admin there is a problem they admit they are working on it they admit they can't tell me when my device will work yet they will not take the product back since it obv is defective.
I would highly recommend passing if for nothing else if you do have a problem they are horrid at customer service.