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  1. Thread Author  Thread Author    #1  

    Default [Help] Touchpad will NOT boot into recovery. What now?

    I was having issues getting my Touchpad to upgrade to 3.0.4 via Webos Dr. Every time it would get to a certain percent (maybe 40% maybe 80%) then give error "We were unable to reset your device. So I closed it restated the Touchpad and repeated.

    I tried to just recover to 3.0.2 and the same thing. I tried a different computer same think.

    The last time I tired the Touchpad shut down and wont boot to recovery.

    I have it plugged into my computer and if I hold Power+Middle buttons I can hear my computer detect it but nothing happens.

    Please Help!!

    Should I submit warranty claim? If so do I tell them I was updating to 3.0.4 as there support suggested to deal with my rebooting issue?

    I have been trying what is discussed in this thread.


    Tired This and No Luck

    1. Plug the charger in and connect it to your touchpad.
    2. Press and hold home+power together for 1 minute. If no response, release, then hold both for 1 minute again.
    3. If 2 does not work, keep the charger connected, release the buttons (2) then press and hold home+power+volume up together for 1 minute. Release, then press and hold home+power for 1 minute.

    It should come back now. Let the charger remain connected to charge your touchpad until at least 50% charged.

    5. Now download webos doctor from palm:


    6. After you're done downloading, go to the place where you saved the jar file, rename the file to zip file. Now double click the newly named zip file, find the file called novacomInstaller_x64.msi (for windows 7, if you use xp, find the x32 one). Extract this msi file out. Then double click the msi file. It should install novacom on your computer.

    7. Change the name back to jar file (you changed it to zip file in 6).

    8. If you don't have java installed on your pc, install it now. Otherwise go to 9.

    9. Double click the jar file, select country and language then ok until the next button is grayed.

    10. Assuming your touchpad is charged to at least 50% now, set it to usb recovery mode (press home+power, as soon as it turns off, press power+volume up until you see the usb logo).

    11. Connect touchpad to pc now (with jar file running). Click next on the doctor (jar file) screen. Let it go through.
    Last edited by Phillip; 12-17-2011 at 07:10 PM.
    Samsung Galaxy Nexus
    Android Revolution HD 2.1.2
  2. #2  
    Mutoidi's Avatar

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    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    Did you have another OS such as 'Android' also installed on the machine when you began Doctoring it?

    Try holding 'Power' and 'Volume Up' buttons until..... You may get a large white 'USB' symbol on the screen.. then try re-doctoring to 3.0.4?

    Last edited by Mutoidi; 12-17-2011 at 08:16 AM.
  3. Thread Author  Thread Author    #3  

    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    I had Android Alpha 3 on it but was having problems with random reboots in Android and WebOS. So I uninstalled Android and decided to update WebOS to 3.0.4 to see if that would fix the issue. This is when I ran into the problem of not fulling resetting my device.

    Try holding 'Power' and 'Volume Up' buttons until
    have done all this. If you refer to the other post I have been trying all the combinations.

    Power+Home+Vol Up
    Power+Vol up and Home (keep pressing)

    I believe during the restore process with WebOs Dr it has corrupted the boot loader and the ROM.

    Like I said above if I have the Touchpad plugged into my computer I can hear the ding that it recognizes that a usb has connected yet nothing pops up saying what it detected. So the Touchpad is doing something I just don't know what.

    Also it would reboot anytime I was copying files to the SD Card. Large files that is. Such as CM7. The MD5 would change when copying it to the SD which also leads me to believe that the cable may be the issue.
    Last edited by Phillip; 12-17-2011 at 09:04 AM.
    Samsung Galaxy Nexus
    Android Revolution HD 2.1.2
  4. #4  
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    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    OK.. well the first thing to check and try replacing would be the cable then.

    How did you uninstall Android? Did you do it from webOS with 'Remove Android' and 'Tailor' Apps from Preware?
    You may have residual partitions from Android still on the TouchPad?
  5. Thread Author  Thread Author    #5  

    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    The cable is not an issue now as I cannot get back into recovery. I have another cable I can use if I get into recovery.

    I used ACME UNINSTALLER to uninstall Android.
    Samsung Galaxy Nexus
    Android Revolution HD 2.1.2
  6. #6  
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    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    So did ACME uninstall Clockwork & Moboot too?
  7. Thread Author  Thread Author    #7  

    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    To my knowledge yes it did. I might of left some files on the SD card but the uninstaller ran fine. Once I was back to stock with no Android installed did I try to update WebOS.
    Samsung Galaxy Nexus
    Android Revolution HD 2.1.2
  8. #8  
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    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    What Kernel did you have installed in webOS?
  9. Thread Author  Thread Author    #9  

    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    I am unsure what are the options of Kernals. I installed CM7 Alpha 3 if that is what you mean.
    Samsung Galaxy Nexus
    Android Revolution HD 2.1.2
  10. #10  
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    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    No.. IN webOS.. did you have the stock 'Palm' Kernel or an overclocking Kernal such as those available in Preware?
  11. Thread Author  Thread Author    #11  

    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    No only thing I changed was installing android and trying to update WebOs to 3.0.4.

    I did no other modifications.
    Samsung Galaxy Nexus
    Android Revolution HD 2.1.2
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    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    OK.. Cool.. it maybe that Android is not fully uninstalled.

    I just found this* combo of 'button pushes' etc, that may bring webOS back to life.. if not then somewhere @ Precentral (and I can't re-find it!) is also a 'walk throigh' on cutting into the Doctoring where it stalls, (@ 80% etc) with command lines that then restore the process. That may well be worth a go.

    Meanwhile:

    *'..
    1. Plug the charger in and connect it to your touchpad.
    2. Press and hold home+power together for 1 minute. If no response, release, then hold both for 1 minute again.
    3. If 2 does not work, keep the charger connected, release the buttons (2) then press and hold home+power+volume up together for 1 minute. Release, then press and hold home+power for 1 minute.

    It should come back now. Let the charger remain connected to charge your touchpad until at least 50% charged.

    5. Now download webos doctor from palm:


    6. After you're done downloading, go to the place where you saved the jar file, rename the file to zip file. Now double click the newly named zip file, find the file called novacomInstaller_x64.msi (for windows 7, if you use xp, find the x32 one). Extract this msi file out. Then double click the msi file. It should install novacom on your computer.

    7. Change the name back to jar file (you changed it to zip file in 6).

    8. If you don't have java installed on your pc, install it now. Otherwise go to 9.

    9. Double click the jar file, select country and language then ok until the next button is grayed.

    10. Assuming your touchpad is charged to at least 50% now, set it to usb recovery mode (press home+power, as soon as it turns off, press power+volume up until you see the usb logo).

    11. Connect touchpad to pc now (with jar file running). Click next on the doctor (jar file) screen. Let it go through.

    ~~~

    Good luck with it!

  13. Thread Author  Thread Author    #13  

    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    I will try this when I get home tonight and report back.

    In Step 1) do you want it connected to the wall charger or a PC USB? I have tried different button combos so if this doesnt work then what?
    Samsung Galaxy Nexus
    Android Revolution HD 2.1.2
  14. #14  
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    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    The Wall charger until it is at least 50% charged.. then Puter for Doctoring..
    Maybe worry about what to do if it doesn't work.. after it hasn't worked!

    (Get onto PreCentral and find the thread I mentioned above!)

    Good Luck with it!

    Last edited by Mutoidi; 12-17-2011 at 12:12 PM.
  15. Thread Author  Thread Author    #15  

    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    If I do get it back into recovery. How do I get it to fully update in WebOs Dr when it was cutting out? Can you link me to the post you mentioned before about how to resume it? Thank you very much by the way. I will be home in 2 hours to get it working I HOPE
    Samsung Galaxy Nexus
    Android Revolution HD 2.1.2
  16. Thread Author  Thread Author    #16  

    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    Did what you said exactly 3x with no luck. Touchpad had been charging all day to. What now?

    1. Plug the charger in and connect it to your touchpad.
    2. Press and hold home+power together for 1 minute. If no response, release, then hold both for 1 minute again.
    3. If 2 does not work, keep the charger connected, release the buttons (2) then press and hold home+power+volume up together for 1 minute. Release, then press and hold home+power for 1 minute.

    It should come back now. Let the charger remain connected to charge your touchpad until at least 50% charged.
    Last edited by Phillip; 12-17-2011 at 04:31 PM.
    Samsung Galaxy Nexus
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    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    OK.. sorry that didn't pull through.
    I'll see if I can locate that other thread @ PreC.. but quite honestly you stand as much chance as I of locating and nailing it down! I am sure it was in one of the many 'Doctoring' threads there.
    Also, once it is fully charged try all of the above again.. twice!
  18. #18  
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    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

  19. Thread Author  Thread Author    #19  

    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    Here is a good question. Is WebOs Dr an official HP tool? If so if all else fails I will call up HP Support and tell them that I followed the support and now my Touchpad is not working.

    Also please look at this, I believe this is where I am at and it doesn't make a lot of sense to me so maybe you can figure it out for me.

    Last edited by Phillip; 12-18-2011 at 08:22 AM.
    Samsung Galaxy Nexus
    Android Revolution HD 2.1.2
  20. #20  
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    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    WebOS 'Dr' is official HP/Palm stuff yes.. however if it is the installation or removal of another non HP/Palm OS that is causing the problems the support/warrranty you get from them may be limited.

    I wil have a look at the link anyway.

    Edit: Yes that boot recovery process seems specific to the 'Pre' Phone which has a different processor to your TouchPad so therefore is probably the wrong actual process to follow.

    Maybe it's now time to get directly onto the PreC. (webOSNation) forum with your problem.. and access the wealth of Touchpad specific knowledge there?

    I do wish you luck with it..





    Last edited by Mutoidi; 12-18-2011 at 09:42 AM.
  21. Thread Author  Thread Author    #21  

    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    I see. I know what caused the brick it was the repeated process of restoring 3.0.4 as it would never complete 100%. Now that I found out how to resume after it fails I could fix it but now I just need to get back into recovery.
    Samsung Galaxy Nexus
    Android Revolution HD 2.1.2
  22. #22  
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    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    If you were getting up to 80% restore on 'Dr' then perhaps there is an 'easy' solution, yes.

    Back to full charge, USB plugging and button pushing???

  23. Thread Author  Thread Author    #23  

    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    Quote Originally Posted by Mutoidi View Post

    Back to full charge, USB plugging and button pushing???
    Is this a question? What gets me is if I plug the USB into my computer and press Power+Home+Vol up I hear the ding that a driver was detected by my computer. If I continue to hold it I hear a double ding as an error. So its not dead. It is doing something. I wounder if I do the boot into "OMAP boot Procedure" if that is when it can be detected.

    I have Windows 7 Ultimate. Is it telling me to boot into linux or can I do this with in windows?

    OMAP boot Procedure

    First, ensure that the Linux SDK and novacom packages are installed, as you will need to run webOS Doctor as the final step in this process. Second, ensure that you have a copy of the webOS doctor jar ready for your phone.

    Download: omap3_usb.tar.bz2. If you have not libusb 0.1.3 installed on your computer, install it. It is needed for the header file /usr/include/usb.h On Ubuntu, make sure you have the libusb-dev package installed.

    If you have a Pre 2, you need to change the ProductID in the code to 0xd00e

    Compile on Linux system with "make". Optionally install with "sudo cp omap3_usbload /usr/local/bin"

    Now extract the bootie binary from a WebOS Doctor image: (note: webosdoctor file name will vary)

    mkdir doctor; cd doctor; unzip ../webosdoctor.jar; cd resources
    mkdir webOS; cd webOS; tar xvf ../webOS.tar; mkdir nova-cust-image-castle.rootfs; cd nova-cust-image-castle.rootfs
    tar xvzf ../nova-cust-image-castle.rootfs.tar.gz ./boot/boot.bin; cd boot

    Booting bootie over USB:

    Ensure USB is unplugged from the Pre, and remove the Pre's battery.

    On your Linux system, run:

    sudo omap3_usbload boot.bin

    This should return:

    TI OMAP3 USB boot ROM tool, version 0.1
    ......

    and a series of dots while it looks for an OMAP3 to send boot code to.

    Now, plug the pre into USB.

    If all works as it should, the usbload program should return:

    found device!
    download ok

    And your Pre will now show a USB logo. (this is bootie's "Recovery mode")

    Put the battery back in without unplugging the USB.

    Since you are now in USB recovery mode, you should be able to run the webOS doctor on the host Linux box. Remember that the SDK novacom package must be installed for the webOS Doctor to work in Linux.

    One way to do this is to launch the doctor from the command line like:

    sudo java -jar webosdoctor.jar

    And follow the usual steps to recover your pre's operating system from here.
    Last edited by Phillip; 12-18-2011 at 10:41 AM.
    Samsung Galaxy Nexus
    Android Revolution HD 2.1.2
  24. #24  
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    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    It was a suggestion with question marks after it.. thus giving you the choice of decision.

    If you have the Novacom drivers successfully installed you may be able to open Linux Command line under 'Tools' in WOSQI.. otherwise the Win. Command prompt should allow you to access the TP Directory? (That's another suggestion, with a question mark after it).

    The above (your post #23) may only be applicable to the 'Pre' Phone as already mentioned.

    If you have need of yet further specific infos relative only to the TouchPad, why not post your query directly @ webOSNation?

    I wish you luck with it!

    Last edited by Mutoidi; 12-18-2011 at 11:05 AM.
  25. Thread Author  Thread Author    #25  

    Default Re: [Help] Touchpad will NOT boot into recovery. What now?

    Thank you. I did post over there and no response yet. I keep reading that you cant brick the TP but then the only things I read about recovering is button combinations which don't seem to be working on my end. If all else fails I am going to call up HP and tell them that while my TP was updating it turned off and would not come back on.
    Samsung Galaxy Nexus
    Android Revolution HD 2.1.2
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