kae9797
Active member
Right, so my question is, is the unlocked HTC 10 one of the phones that is supported by AT&TThat is not correct. If your phone supports VoLTE it will always use VoLTE regardless of the other person's phone. You will never drop to 4g for a call if you're in a VoLTE area with a VoLTE phone and a VoLTE sim. The only thing that requires the other person to have a at&t VoLTE phone is HD Voice. HD Voice is a higher quality audio codec used over VoLTE. HD Voice should not be confused with having or not having VoLTE.
If you have a VoLTE phone that is supported by at&t and it's dropping to 4g then something isn't setup correctly. Your account isn't provisioned correctly. Your sim might be to old or your having software issues on the device itself. Also remember, the phone has to be supported by att.
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and does using a prepaid card make any difference on this problem?