Instagram videos not loading on HTC 10

A

AC Question

The issue has been going on for some time now. The videos are most of the time not loading. I tried clearing the cache, uninstalling and reinstalling, restarting the phone but nothing is working out.
Any tips?
Thanks
 

ATSkorpio

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Apr 28, 2013
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Hey man. I am having the exact same problem!! Its been driving me nuts . When I first open the app after a long time or after uninstalling reinstalling, then it will successfully play 3 videos. After that the problem persists. Please Please someone out there help us because all the previous solutions to this matter has not helped whatsoever.

AT_SKORPIO.
 

Stevenmc8602

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Aug 10, 2011
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Wish I could be some help but mine load every time... Let us know if u figure it out tho... I used a phone before where videos wouldn't load on IG sometimes when it was connected to WiFi so I had to use mobile network
 

juwster

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Jun 26, 2011
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Has anyone found a solution to this? I can't upload or play videos on instagram. I have tried everything, reinstalled, wifi, cell.
 

NEXUS_HTC_PS

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Nov 21, 2013
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Has anyone found a solution to this? I can't upload or play videos on instagram. I have tried everything, reinstalled, wifi, cell.

Have you turned on high res audio? If so, turn that off and try a video like that. Instagram doesn't recognize .mkv files.
 

juwster

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Jun 26, 2011
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Yes, high res is off. Also, this only started after the recent update. I did not have instagram issues before that. Additionally, I am not able to watch others videos on instagram so I do not believe the problem to be only with the settings on my camera.

Thanks for trying to help. It is very frustrating.
 

NEXUS_HTC_PS

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Nov 21, 2013
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Yes, high res is off. Also, this only started after the recent update. I did not have instagram issues before that. Additionally, I am not able to watch others videos on instagram so I do not believe the problem to be only with the settings on my camera.

Thanks for trying to help. It is very frustrating.

Oh I bet it is...
Sorry. Unfortunately I have never had this problem with any of the updates so I can be of no further help. The only time I had issues was when I went to a Highly Suspect concert and recorded in high res audio (obviously) and it would not allow me to upload to Instagram or Facebook.
 

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