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  1. Thread Author  Thread Author    #1  

    Default movies not playing on htc desire 300

    Hi I have bought movies using Google play but they don't play I have sound but no picture? Please help as I use the movies to entertain my daughter when we are out.

    Posted via the Android Central App
  2. #2  

    Default Re: movies not playing on htc desire 300

    Welcome to Android Central! Are you playing the movies through the Google Play Movies app? Do you know if you bought the HD version of the movie? Because an HD version might not play correctly on your phone's screen, which is 800 x 480 (standard definition).
  3. Thread Author  Thread Author    #3  

    Default Re: movies not playing on htc desire 300

    Hi I am trying to play them through Google play movies and I bought the standard version.

    Posted via the Android Central App
  4. #4  

    Default Re: movies not playing on htc desire 300

    Is it possible to try another player or have you had success watching movies before on that device?
  5. Thread Author  Thread Author    #5  

    Default Re: movies not playing on htc desire 300

    No luck yet it is a new device for me not sure what other player I could use and how they would be able to pick up the movies I have purchased.

    Posted via the Android Central App
  6. #6  

    Default Re: movies not playing on htc desire 300

    Quote Originally Posted by Sarwen28 View Post
    No luck yet it is a new device for me not sure what other player I could use and how they would be able to pick up the movies I have purchased.

    Posted via the Android Central App
    If you find them on your phone, (rename them if necessary and) try MX player. Not sure what else to suggest, sorry.
  7. Thread Author  Thread Author    #7  

    Default Re: movies not playing on htc desire 300

    Thank u not sure how to rename but will try my player

    Posted via the Android Central App
  8. #8  

    Default Re: movies not playing on htc desire 300

    Quote Originally Posted by Sarwen28 View Post
    Thank u not sure how to rename but will try my player

    Posted via the Android Central App
    If your phone is running jellybean or earlier, you can rename them (once you find them) with a file manager like ES file explorer.
  9. Thread Author  Thread Author    #9  

    Default Re: movies not playing on htc desire 300

    Ok thank hype do I get mx player to find my Google play purchases?

    Posted via Android Central App
  10. #10  

    Default

    Quote Originally Posted by Sarwen28 View Post
    Ok thank hype do I get mx player to find my Google play purchases?

    Posted via Android Central App
    Look in the Android or Data folder for a folder with movies in the folder name - it will be a long folder name. They should be in there. Use ES File Explorer (it's a good free file manager).
  11. Thread Author  Thread Author    #11  

    Default Re: movies not playing on htc desire 300

    Thank you so much I will try that.

    Posted via the Android Central App
  12. Thread Author  Thread Author    #12  

    Default Re: movies not playing on htc desire 300

    I have tried that and looked into the android and data folders and nothing in them relating to movies and yet when I go to Google play movies app they say on device? I really appreciate your help with this.

    Posted via the Android Central App
  13. #13  

    Default Re: movies not playing on htc desire 300

    Quote Originally Posted by Sarwen28 View Post
    I have tried that and looked into the android and data folders and nothing in them relating to movies and yet when I go to Google play movies app they say on device? I really appreciate your help with this.

    Posted via the Android Central App
    com.google.android.videos ? Maybe that's the right one. Remember, the file names get changed by google. Try to see if the file extensions are right for video though.
  14. Thread Author  Thread Author    #14  

    Default Re: movies not playing on htc desire 300

    Thank you so much but I am using the es explorer app and it is not finding anything I am so p***** off as I have purchased the movies etc so my daughter can watch them they worked fine on my Samsung s3 but on this htc it isn't working we can hear but no image I am running a search on the com.google.android etc I hope the Explorer finds it, I can't understand how they are on the device in Google play movies app but then can't find them. Ok found them on es explorer asked to view on my player again sound but no image HELP!!

    Posted via the Android Central App
  15. Thread Author  Thread Author    #15  

    Default Re: movies not playing on htc desire 300

    Ok the file names are .wvm?

    Posted via the Android Central App
  16. #16  

    Default Re: movies not playing on htc desire 300

    Quote Originally Posted by Sarwen28 View Post
    Ok the file names are .wvm?

    Posted via the Android Central App
    Hm. Try renaming to mp4 and good luck. Keep us posted what happens.

    ETA: Post #17 in this linked thread should help you out
    http://forum.xda-developers.com/show....php?t=1668959 hope I don't get in trouble for posting it lol.
  17. Thread Author  Thread Author    #17  

    Default Re: movies not playing on htc desire 300

    Thank you I did try to mp4 but still no luck I will try the link thank u again surely I am not the only one with this problem?

    Posted via Android Central App
    Thanked by:
  18. #18  

    Default Re: movies not playing on htc desire 300

    Quote Originally Posted by Sarwen28 View Post
    Thank you I did try to mp4 but still no luck I will try the link thank u again surely I am not the only one with this problem?

    Posted via Android Central App
    Lol, you're definitely not the only one. But the solution I believe is there in the link, post #17. :-)
  19. Thread Author  Thread Author    #19  

    Default Re: movies not playing on htc desire 300

    Thank you

    Posted via the Android Central App
  20. Thread Author  Thread Author    #20  

    Default Re: movies not playing on htc desire 300

    Help help tried the link and still no joy it plays audio but no images. What is Google doing about this they work fine on my galaxy s2 and my tablet just not on my new HTC desire 300.

    Posted via Android Central App
  21. #21  

    Default Re: movies not playing on htc desire 300

    I wonder if maybe you didn't download the whole movie on the Desire.
  22. Thread Author  Thread Author    #22  

    Default Re: movies not playing on htc desire 300

    How would I know that ? This is really irritating me I have spent the money and they don't work. I did try and download them again but nothing.

    Posted via Android Central App
  23. #23  

    Default Re: movies not playing on htc desire 300

    Quote Originally Posted by Sarwen28 View Post
    How would I know that ? This is really irritating me I have spent the money and they don't work. I did try and download them again but nothing.

    Posted via Android Central App
    How much free space is on the Desire?

    From my OnePlus One...
  24. Thread Author  Thread Author    #24  

    Default Re: movies not playing on htc desire 300

    About 500mb on device and 20gb on sd card?

    Posted via Android Central App
  25. #25  

    Default Re: movies not playing on htc desire 300

    Does that about match up with the amount of space you know the movies take up? Each movie could be about 1 GB. (But I'm not sure how big they actually are.) Sorry, beyond that thread in XDA I have no idea what the problem could be. Everything plays on my devices.
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