I had several huge problems with my new, only 6 days old, hTC Desire 626s.
I had several huge problems with my new, only 6 days old, hTC Desire 626s.
Problem #1: On the 6th day of my new phone's life the battery was losing it's charge super fast. And, this is "while the phone was charging". When I initially plugged in the phone to begin the charging process, it had about 73% battery life remaining. After 3 hours, the battery life remaining was only 56%. That means I lost 17% of battery life "while" it was charging. When I called MetroPCS I was on hold for quite a while. While holding I watched the life of the battery drain even faster. I was down to 6% when a customer service rep came on the line. I talked really fast to him since this was my only communication with the outside world. I had moved a few days prior, so I didn't have a landline and I didn't have a computer (it had broken.) By the time the rep gave his scripted greeting I was down to 2%. I voiced my desperation and he transferred me. Shortly after, I heard a dial tone. I was leaving the next morning for an out of state trip. And now, I had no phone for the long drive.
Problem #2: My phone rang at 7:00 am one morning. I said, "Hello" and there was no answer. The caller ID indicated that my sister called. so I immediately returned the call thinking something was wrong since it was so early in the day. She did "not" call me. Not only that, but it was obvious that I woke her up. No one else was at her house to even "accidently" make this call.
Problem #3: I also was not receiving all of my incoming calls nor was I receiving all of my texts at times. When I arrived at my destination, I went to a local MetroPCS and told him I needed my old phone re-activated. He did help to do that. However, he also told me that MetroPCS would not refund me a credit. Has anyone reading this had battery problems with this phone? Any problems with non-existent incoming calls or business associates and friends asking you why you didn't return their calls? Looking forward to some help from you wonderful geeks. Many thanks.
I had several huge problems with my new, only 6 days old, hTC Desire 626s.
Problem #1: On the 6th day of my new phone's life the battery was losing it's charge super fast. And, this is "while the phone was charging". When I initially plugged in the phone to begin the charging process, it had about 73% battery life remaining. After 3 hours, the battery life remaining was only 56%. That means I lost 17% of battery life "while" it was charging. When I called MetroPCS I was on hold for quite a while. While holding I watched the life of the battery drain even faster. I was down to 6% when a customer service rep came on the line. I talked really fast to him since this was my only communication with the outside world. I had moved a few days prior, so I didn't have a landline and I didn't have a computer (it had broken.) By the time the rep gave his scripted greeting I was down to 2%. I voiced my desperation and he transferred me. Shortly after, I heard a dial tone. I was leaving the next morning for an out of state trip. And now, I had no phone for the long drive.
Problem #2: My phone rang at 7:00 am one morning. I said, "Hello" and there was no answer. The caller ID indicated that my sister called. so I immediately returned the call thinking something was wrong since it was so early in the day. She did "not" call me. Not only that, but it was obvious that I woke her up. No one else was at her house to even "accidently" make this call.
Problem #3: I also was not receiving all of my incoming calls nor was I receiving all of my texts at times. When I arrived at my destination, I went to a local MetroPCS and told him I needed my old phone re-activated. He did help to do that. However, he also told me that MetroPCS would not refund me a credit. Has anyone reading this had battery problems with this phone? Any problems with non-existent incoming calls or business associates and friends asking you why you didn't return their calls? Looking forward to some help from you wonderful geeks. Many thanks.
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