1. gdrt94's Avatar
    Hi, I'm using HTC Desire X.
    Here are the sequence of my actions which cause the problem:
    1)I had "can't establish a reliable connection" problem when signing in Google Play.
    2)So I have decided to create backup of all files with HTC Sync Manager.
    3)Then I have receted my phone.
    4)Then after recovery I got all my stupid music, photo stuff, message texts without contact names, recent calls and only my first 6 contacts! The other 200 or more contacts are lost. Please help me

    P.S If there is nothing I can do, I have backup files in ...\MediaHub\HSMBackup directory. Can I get somehow manually my contacts from there?
    04-04-2014 03:01 AM
  2. srkmagnus's Avatar
    Hi, I'm using HTC Desire X.
    Here are the sequence of my actions which cause the problem:
    1)I had "can't establish a reliable connection" problem when signing in Google Play.
    2)So I have decided to create backup of all files with HTC Sync Manager.
    3)Then I have receted my phone.
    4)Then after recovery I got all my stupid music, photo stuff, message texts without contact names, recent calls and only my first 6 contacts! The other 200 or more contacts are lost. Please help me

    P.S If there is nothing I can do, I have backup files in ...\MediaHub\HSMBackup directory. Can I get somehow manually my contacts from there?
    Welcome to the forums!

    Can you log into the device using your Google Account and sync contacts in Settings > Accounts > Google > Contacts? Hopefully you did have that option enabled, it makes retrieving contacts easy and keeps everything stored online for future reference.
    04-07-2014 11:26 AM

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