A
AC Question
Problems since updating to HTC 5.0.2
Hi,
I have just updated my HTC desire HD's software to 5.0.2 (I believe this is called Lollipop?).
Right away after updating, I have been unable to send or receive any media files via whatsapp (states that download was unable to complete, please try again). I initially thought this was a space issue, but making further space I my phone has made no difference (i now have free 4gb). This happens when I have good internet connection (wi-fi and mobile data).
Having read the whatsapp FAQ, I decided to heed their suggestion of next backing up the whatsapp folder, deleting it and creating a new folder. When I connected my phone to the computer, it fails to recognise it. The computer error states that the device has malfunctioned and windows has failed to recognise it. I have tried connecting it to different computers (with HTC sync manager installed) to no effect.
Please help, I have no idea what to do. Ideally I would like to back up my images/videos/files onto my computer, but I can't seem to do that either!
Thank you
Hi,
I have just updated my HTC desire HD's software to 5.0.2 (I believe this is called Lollipop?).
Right away after updating, I have been unable to send or receive any media files via whatsapp (states that download was unable to complete, please try again). I initially thought this was a space issue, but making further space I my phone has made no difference (i now have free 4gb). This happens when I have good internet connection (wi-fi and mobile data).
Having read the whatsapp FAQ, I decided to heed their suggestion of next backing up the whatsapp folder, deleting it and creating a new folder. When I connected my phone to the computer, it fails to recognise it. The computer error states that the device has malfunctioned and windows has failed to recognise it. I have tried connecting it to different computers (with HTC sync manager installed) to no effect.
Please help, I have no idea what to do. Ideally I would like to back up my images/videos/files onto my computer, but I can't seem to do that either!
Thank you