Here is my problem- I had a droid incredible with backup assistance, i ended up losing that phone so I switched over to the Eris to find out that this phone does not have backup assistance. I have called Verizon a million times. I have signed into my Verizon acct online and looked at the "manage my contacts" and there is nothing there. The rep I talked to said that was strange and so she forwarded me to someone else who told me to login to my gmail acct and look at my contacts there. Did that, there are NO contacts. (I dont use my gmail acct ever.) So my question is, are all my contacts just gone? Are those my only options for retrieving my contacts? That really freaking sucks.