1. haileysmom26's Avatar
    Does anyone know how to fix this....my media volume keeps going to zero and won't let me turn up in apps etc. Only way it seems to fix itself is for me to reset the phone but then it does it again......any suggestions??
    07-05-2011 06:05 AM
  2. TheOpusFuller's Avatar
    Yes, this happened to me. It wasn't an issue, but rather a glitch.

    I believe the problem on my end was this.

    I was on the subway playing Spiderman 3D. I turned the volume all the way down once I was in the game via the volume rocker. Few minutes later, I tapped the home button and got out of the game. Tried to watch a video or something but didn't have sound. I went into sound settings and manually tried to raise the volume bar but every time I would go and watch the video there would be no sound.

    So, I think the problem is that the spidey game was still running in the background and still thought the volume was turned down within the game perhaps? I dunno. It's a guess.

    Try force closing all your apps. Then go into the sound settings and turn up the slider.

    This only happened to me once, btw.

    Good luck!
    brooksman9 likes this.
    07-05-2011 06:50 AM
  3. brooksman9's Avatar
    My son called me this evening with exact same problem and I found this post. He had been playing spiderman game and turned the media sound down. Thanks for the help.
    08-09-2011 01:06 AM
  4. von11's Avatar
    I had this problem w/ gun bros - even after hitting the home button when I pushed the volume buttons it was changing the media volume despite nothing being open. Force closing the app didn't seem to work, but if i opened the app and when through it's exit channels it actually closed and everything worked again as normal. Hope that helps!
    08-09-2011 11:26 PM
  5. Jackietreehorn's Avatar
    This happens to me ALL the time with apps like iheartradio. The only way I seem to be able to remedy it is a reboot. Hoping it's fixed whenever they get around to a new OTA (along with the green camera issue).
    08-10-2011 12:50 AM
  6. taylor_lg's Avatar
    This is also happening to me when I try to play music. it does not appear to have anything to do with the background running apps, as there are no apps running in the background. the volume for music/apps just locks into the off position and I can't get it to unlocks unless i restart it. it's happened two days in a row and I haven't even owned the phone for a week.
    06-05-2013 07:32 AM
  7. taylor_lg's Avatar
    This is also happening to me when I try to play music. it does not appear to have anything to do with the background running apps, as there are no apps running in the background. the volume for music/apps just locks into the off position and I can't get it to unlocks unless i restart it. it's happened two days in a row and I haven't even owned the phone for a week.
    06-05-2013 07:40 AM
  8. rottweilerjohn's Avatar
    i had a similar problem with my droid x, every time i would get a call or sms the volume would reset to mid point making it very difficult to hear.i tryd many things and settled with "AudioManager" from goolge play (free vir) . I selected the audio levels for everything and then chose the lock option. i may not have solved the volume dropping mystery, but i can now hear the stupid phone ring.
    07-12-2013 04:18 PM
  9. helpfull417's Avatar
    um if your device has it where u can clear the ram on it try doing that same problem on my samsung galaxy s4 and that seemed to fix the problem
    08-04-2013 03:34 AM
  10. Becky Hanson's Avatar
    I wasn't able to hear any media sound but I could hear my music on the Note 3. I restarted my phone and that fixes it. This happened after the latest software update.
    03-25-2014 09:24 PM
  11. Wei Keat Tan's Avatar
    I experienced this issues on Spotify for the past week. Happened to me again this morning, while I'm using Youtube app. It's very annoying, and nothing seems to fix it.
    05-19-2014 09:19 PM
  12. Smply_Rcklss's Avatar
    I use to just reset it, & it was gone. I still to this day don't know what was causing it.

    Tapatalk'n On The M8 ☕🐸
    12-07-2014 01:58 AM
  13. Jeriann2001's Avatar
    Has this problem been solved yet? Samsung galaxy s4 listening to google play music or YouTube and lose volume after about an hour of listening. I can't get it back. happens every day. the only thing I can think of is after a notification sound it reverts back to a low volume setting. but even if I turn up the setting on the device settings too high I still can't hear. any advice please?
    06-09-2015 03:20 PM
  14. Zombi3kill3r00's Avatar
    All of my volumes won't change up or down an I restarted and powered off and on multiple times. It still won't go away. There are no apps running in the background.
    06-11-2015 08:50 PM
  15. Judi Sampson-Young's Avatar
    has your issue been resolved because I am having the same issue. Its been like this all day!!!
    07-13-2015 12:47 AM
  16. Michael Medeiros's Avatar
    has your issue been resolved because I am having the same issue. Its been like this all day!!!
    The remedy worked for me. It was the Chromecast app. I long pressed menu and closed it, media volume restored.... Muito obrigado!
    12-15-2015 05:19 PM
  17. Michael Ledbetter's Avatar
    Does anyone know how to fix this....my media volume keeps going to zero and won't let me turn up in apps etc. Only way it seems to fix itself is for me to reset the phone but then it does it again......any suggestions??
    I believe I fixed the issue, I went to settings and went under APPS and selected Reset App Preferences.
    01-01-2016 05:18 PM
  18. Adam T2's Avatar
    Yes this is a glitch, it happens when you headphone jack had something in it instead like square, a way you can try to fix this is insert a regular pair of headphones
    03-15-2016 08:33 PM
  19. Charles Epperson's Avatar
    Has this problem been solved yet? Samsung galaxy s4 listening to google play music or YouTube and lose volume after about an hour of listening. I can't get it back. happens every day. the only thing I can think of is after a notification sound it reverts back to a low volume setting. but even if I turn up the setting on the device settings too high I still can't hear. any advice please?
    05-15-2016 11:54 PM
  20. Charles Epperson's Avatar
    What do I do
    05-15-2016 11:56 PM
  21. Deltra max's Avatar
    Has this problem been solved yet? Samsung galaxy s4 listening to google play music or YouTube and lose volume after about an hour of listening. I can't get it back. happens every day. the only thing I can think of is after a notification sound it reverts back to a low volume setting. but even if I turn up the setting on the device settings too high I still can't hear. any advice please?
    Did u ever find out how to fix plzz
    07-14-2016 01:56 PM
  22. John R3's Avatar
    Oh wow! I'll try. There are a bunch of separate volume controls on your android. The ringer, alarm, voice calls, head phone, Bluetooth, system, notifications and media are the ones I know about. There may be more. When an app like youtube is interrupted, it may not release the media volume control back to the OS or gets stuck with the media volume turned off or muted for an incoming call. One solution is to clear the cache of the app you were using however this may not always work. Another solution is to load a free volume control app and adjust the media volume that many if you are having trouble with. This is because many of the OS build variation do not have media volume as a separate control. The volume rocker typically works with the active app.
    10-29-2016 02:20 PM
  23. Alexios Alecou's Avatar
    The problem is caused by phone app. Each and every time I make a call, then the media volume goes mute. I installed an app (volume fixer) from the play store but it's really frustrating to use the app every time after the call.

    It's undoubtedly caused when making a call. Any permanent solution?
    Joseph Rubin likes this.
    01-23-2017 03:03 AM
  24. Joseph Rubin's Avatar
    The problem is caused by phone app. Each and every time I make a call, then the media volume goes mute. I installed an app (volume fixer) from the play store but it's really frustrating to use the app every time after the call.

    It's undoubtedly caused when making a call. Any permanent solution?
    I agree, it's something with the calls that's causing it. Have the exact same issue, if I get a call, or place a call. The media volume is muted. I can't figure out the cause
    03-09-2017 02:50 PM
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