Wifi Problems after 30-60 min Online

**taque** · 07-15-2011, 10:08 AM

Got my EVO 3D the day it came out. It's been pretty solid, but I have had one consistent problem. After being on WiFi for 30-60 min, network connectivity drops out. It still shows connected to wifi but no network items work - Exchange, gmail, internet, google talk etc. It acts like it loses connectivity or an IP or something. But since it is still technically "connected" to wifi, it doesn't switch back to 3G. I have to turn it off and use 3G or switch it off and back on quickly and re-establish connection to wifi, then it works fine for 30-60 min.

I have tried this on 3 different wifi networks with three different access points: comcast stock, watchguard and linksys/cisco. Same thing no matter what. I'm about to call Sprint, but thought I'd post and see if anyone had thoughts on the issue.

Thanks.

**Moose24** · 07-15-2011, 10:28 AM

Go under the network setting on the phone, and find the sleep policy and set to never. That should help.

**taque** · 07-17-2011, 10:52 PM

Originally Posted by Moose24

Go under the network setting on the phone, and find the sleep policy and set to never. That should help.

hmm, I feel dumb, but I can't find that setting anywhere in wireless or power settings. Can you help me out?

**Wiley_11** · 07-17-2011, 11:29 PM

Originally Posted by taque

hmm, I feel dumb, but I can't find that setting anywhere in wireless or power settings. Can you help me out?

Go to Settings>Wireless&Networks>Wifi Settings>Menu>Advanced>Wifi Sleep Policy>Never.

**Moose24** · 07-18-2011, 07:47 AM

Thanks Wiley, you got it before I got back to it.

**taque** · 07-18-2011, 09:15 AM

Originally Posted by Wiley_11

Go to Settings>Wireless&Networks>Wifi Settings>Menu>Advanced>Wifi Sleep Policy>Never.

Awesome! Thanks! I have to get used to all the extra "hidden" menus.

**preViously** · 07-18-2011, 02:31 PM

I have this issue too but I lose the connectivity I the middle of browsing so I don't think it's the sleep setting.

**taque** · 07-19-2011, 10:55 PM

Thanks, both of you! No problems since turning off sleep!

**Wiley_11** · 07-19-2011, 11:10 PM

Originally Posted by taque

Thanks, both of you! No problems since turning off sleep!

You can thank me by helping someone out when they need it.

**brooksman9** · 08-02-2011, 05:56 PM

mine is set to never but still have the same problem.

**a dumb cat** · 08-02-2011, 07:27 PM

Originally Posted by brooksman9

mine is set to never but still have the same problem.

I have the same issue. I knew of this setting and enabled when I first got the phone last month. Everything was running okay until a few days ago when it would mysteriously just drop a connection in the middle of browsing. It happens about 1-2 times a day now. Turning on/off the connection is an okay work around, but WHY is this happening in the first place? And HOW do you fix it?

Thanks, all!