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  1. Thread Author  Thread Author    #1  

    Default REALLY FRUSTRATED with EVO 3D (Resurrecting my own thread)

    New post is on page 5. Details still relevant are in this initial post.

    I like the EVO 3D, or at least I really want to like the EVO 3D. It was an upgrade that I didn't intend on making, since my EVO 4G got fried. So I decided to take the plunge and get a new phone after a year, instead of riding it out on my very stable rooted Cyanogen running EVO 4G.

    Enter Sense 3.0 - new, and different but not horrible. I'm waiting on root and new ROMs to come out. I know they will eventually. The 3D camera effect itself - nauseating to view at length, and not a mature technology. So I don't use it much. Dual-core, more memory, active development community - how can I go wrong, right?

    WRONG.

    I have had the EVO 3D lock up on me so many times I think the best thing I've gotten good at with this phone is pulling off the back cover to pull the battery. I can't count how often I've had this thing refuse to turn the screen on after basically sitting and doing NOTHING. Not overheating, not in a call, running the camera, or even trying the half-baked and beta-testing root methods out there. I've left it alone for the time being. And yet it'll still lock - sometimes with the buttons illuminated, and sometimes not.

    Has anyone gone through this same pain? I'm really sick of it and Sprint was no help with their "update your Profile and PRL" (which I had done already!) advice.

    On on Android 2.3.3.
    Software 1.13.651.7
    Kernal 2.6.35.10-gcb1cf83
    Baseband 0.97.10.0530
    PRI 1.15_003
    PRL 21080
    sunshinebrat101 likes this.
  2. #2  
    bakarus's Avatar

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    Honestly you should bring it to sprint store they will give you a new one. Sounds like a faulty phone.

    Sent from my NookColor using Tapatalk
  3. #3  
    svargas05's Avatar

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    Default Re: REALLY FRUSTRATED with the EVO 3D

    Yea, man...

    Unfortunately if your phone is constantly shutting off and freezing, it's time to take her in for a replacement. They dont ALL do that, I promise.

    All the ones I've worked with have been good.
  4. #4  
    verks's Avatar

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    Default Re: REALLY FRUSTRATED with the EVO 3D

    Wow. Totally opposite experience then I have had. I have yet to have to pull the battery. Sense is pretty nice for me. I had the OG EVO and rooted and ROMed it to death. I cant wait to do the same on the 3D.

    I would return it and get a new one. Are you within the 30 days? Should be if my math is correct. Have you tried the store? Did they offer a replacement?
  5. Thread Author  Thread Author    #5  

    Default Re: REALLY FRUSTRATED with the EVO 3D

    And I just called the Sprint store, opening up with that I had recently got this phone and I've had it lock up many times and it's getting frustrating and the guy at the other end of the line kind of pauses and says.. "OK...." and nothing else.

    He's basically trying to say that it's a software issue... Which I suppose it could possibly be, but I'm not running anything too crazy on this phone - certainly nothing taking up background cycles. Not even syncing facebook. Only google, another POP email account, and things like IMDB, LinkedIn, G+, QR code scanners, and the XKCD reader.
  6. #6  

    Default Re: REALLY FRUSTRATED with the EVO 3D

    Definitely take it in and do your best to make them see the problems you are having. I've had mine since launch day and it rebooted by itself once. That is literally the extent of problems I have had.
  7. Thread Author  Thread Author    #7  

    Default Re: REALLY FRUSTRATED with the EVO 3D

    Quote Originally Posted by hgravez View Post
    Definitely take it in and do your best to make them see the problems you are having. I've had mine since launch day and it rebooted by itself once. That is literally the extent of problems I have had.
    I am. Thanks for the helpful feedback, everyone!

    I wish I could reproduce the problem for them. If it were some piece of software I could nail down, that would be easy.
  8. #8  

    Default Re: REALLY FRUSTRATED with the EVO 3D

    Return it. You are within 30 days. There is something very wrong with your phone. Then say, I would like to buy a phone...
  9. #9  
    crxssi's Avatar
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    Default Re: REALLY FRUSTRATED with the EVO 3D

    Quote Originally Posted by FractalSphere View Post
    I have had the EVO 3D lock up on me so many times I think the best thing I've gotten good at with this phone is pulling off the back cover to pull the battery. I can't count how often I've had this thing refuse to turn the screen on after basically sitting and doing NOTHING. Not overheating, not in a call, running the camera, or even trying the half-baked and beta-testing root methods out there. I've left it alone for the time being. And yet it'll still lock - sometimes with the buttons illuminated, and sometimes not.
    Probably not what you need to hear, but I have never, ever had the 3D lock up, reboot, or freeze. And I am an owner since release-day.

    You are going to need to "wipe" the phone and carefully install only one thing at a time to make sure you don't have a horrible problem app. If it still misbehaves after being wiped, it is a defective unit.
  10. #10  
    jrun's Avatar

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    Default Re: REALLY FRUSTRATED with the EVO 3D

    Got mine on launch day.. haven't had a single problem so far.
  11. #11  

    Default Re: REALLY FRUSTRATED with the EVO 3D

    Op, I had the exact same issue you are having with my first 3d. I assumed it was just software, but there were no reasons for it to happen. It would freeze or lock 1 to 3 times a day. So after 5 days I went to the sprint store and asked for a new one.

    Long story short, I have all of the same apps and settings on the new 3D and have not had an issue since. So take it back for a swap. There is clearly some sort of issue with yours.
  12. #12  

    Default Re: REALLY FRUSTRATED with the EVO 3D

    I traded my 3D for a new OG Evo (wife confiscated mine when I upgraded) as it's still a good phone. I went through 2 3D's. While both blazed software wise and never once locked up, I couldn't stand looking at the screen being tilted the way they were. I mean, it made the phone look cheap. But the biggest prob I had with both was the loss of signal. I would go from 4 bars to roaming back to 3 bars in a blink of an eye, and if I was on a call it would drop them like a rock. This would happen 10 times a day. So I figured since I have an upgrade coming from another device, I will get this phone once it hits revision 3 or 4.
  13. #13  

    Default Re: REALLY FRUSTRATED with the EVO 3D

    I had to return my first evo (did it on day 3) because of it locking up like this


    just don't take their **** and let them pass it off as an app problem

    it was doing it when I had ZERO apps installed

    just press em hard, they'll replace
  14. #14  

    Default Re: REALLY FRUSTRATED with the EVO 3D

    Quote Originally Posted by FractalSphere View Post
    I like the EVO 3D, or at least I really want to like the EVO 3D. It was an upgrade that I didn't intend on making, since my EVO 4G got fried. So I decided to take the plunge and get a new phone after a year, instead of riding it out on my very stable rooted Cyanogen running EVO 4G.

    Enter Sense 3.0 - new, and different but not horrible. I'm waiting on root and new ROMs to come out. I know they will eventually. The 3D camera effect itself - nauseating to view at length, and not a mature technology. So I don't use it much. Dual-core, more memory, active development community - how can I go wrong, right?

    WRONG.

    I have had the EVO 3D lock up on me so many times I think the best thing I've gotten good at with this phone is pulling off the back cover to pull the battery. I can't count how often I've had this thing refuse to turn the screen on after basically sitting and doing NOTHING. Not overheating, not in a call, running the camera, or even trying the half-baked and beta-testing root methods out there. I've left it alone for the time being. And yet it'll still lock - sometimes with the buttons illuminated, and sometimes not.

    Has anyone gone through this same pain? I'm really sick of it and Sprint was no help with their "update your Profile and PRL" (which I had done already!) advice.

    On on Android 2.3.3.
    Software 1.13.651.7
    Kernal 2.6.35.10-gcb1cf83
    Baseband 0.97.10.0530
    PRI 1.15_003
    PRL 21080
    I have had the same problems, plus reboot when turning off wifi or gps
  15. #15  
    ScandaLeX's Avatar

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    Default Re: REALLY FRUSTRATED with the EVO 3D

    To the OP, I had the same things happen with mine. From freezing/locking, poor speaker volume, weak signal & crappy pics........I returned it!

    I tried my best to like it, but at the end of the day, it wasn't a significant upgrade (IMO) from my EVO for me to keep it.
    philby likes this.
  16. #16  

    Default Re: REALLY FRUSTRATED with the EVO 3D

    I have had the phone since launch day and it's performed like a champ for me. Every now and then I'll see a slight drop in framerate when navigating through the phone, but that's about it. I've never frozen or had a lockup or anything like that. Hope you get a replacement, man.
  17. #17  

    Default Re: REALLY FRUSTRATED with the EVO 3D

    This aluminum frame that is on the front and sides of this phone is a really bad move by HTC... ive been xtra careful especially for my thirty day period... and rite ontop of front speaker there is a little white spec, it isnt a dent or scratch but a white small mark.. I see more problems to come with this aluminum front... And im not the one who likes wearing rubbers for protection i like my phone naked and just wear a phone holder on belt.. this is just another problem for the evo3d.... this along with the signal.,heat issues maybe because of radio, stupid sensative cheap power button.. all making me go back to my e4g... The E4G never had any of those issues i just mentoned.
  18. #18  

    Default

    I have yet to pull the battery. I have not had the back cover off since the day I unpacked from the box. This device has performed perfect for me thus far.

    EVO-LUTION 3D
  19. #19  

    Default

    The problem I have is the mic. People not hearing me. I had to return mine and get a new one.
  20. #20  

    Default Re: REALLY FRUSTRATED with the EVO 3D

    Honestly working st a corporate repair cen
    ter here columbus their gonna hard reset it and send you on your way first before we replace it bc that is a software issue I hate to say it and im not just some dumb newb I've owned android since day 1 im just not active in the community
  21. #21  
    MacBook's Avatar

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    Default Re: REALLY FRUSTRATED with the EVO 3D

    I have noticed to many issues with this phone so far and Quiet frankly its pissing me off... I've had my camera lock up on me a bunch of times, my data speeds are rediculously slow plus I get lines going through my widgets. I also have a lot of light leaking at the bottom. I just feel like this phone was poorly made.. I have decided that I am going to test my luck with the Photon come the 31st
  22. #22  
    dominiej's Avatar

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    Default Re: REALLY FRUSTRATED with the EVO 3D

    I also upgraded from my very stable Evo 4G and can't say I'm overwhelmed by this phone. For me, the Evo 3D wouldn't receive a single phone call for a week. After 2 phone calls to Customer Service telling me (just as the OP) to update my PRL and Profile, still nothing. I even went to the Sprint Support forums to no help as well. The phone just suddenly began receiving calls today for no apparent reason...

    On top of that, I have had the strangest issue with the stability of the device. Apps simply disappear (I've re-installed AppBrain 3 times) and there's a green Android icon for an app that vanished on my home screen and for the life of me, I can't seem to remember which app that was... FRUSTRATING!!!

    Also, settings just seem to reset themselves on the device as well as in apps. Handcent, for example, has completely changed the fonts by no effort by me (yet they are still there for the pop-up). The notification sound changes at will (my Evo 3D seems to love "Hey Soul Sister" by Train)....

    Not the experience I was particularly looking for in a high end phone... I'm REALLY close to switching this thing out for the Photon 4G coming in a couple days...

    Continuation of rant - Also I question some of the design features of this phone. The tiny (and I mean tiny) speaker is laughable, and I've had a couple people having a hard time hearing me in phone calls. I have this thing on my hip in a Seido Hev3D case with the volume max'd and I still can't hear this thing when it rings (although it has only been a day)....
  23. #23  
    willy900wonka's Avatar

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    Default Re: REALLY FRUSTRATED with the EVO 3D

    Sounds like the "magic bit syndrome". The bit has a memory and at some random time, reverts back to it's hardware preferred state. SO the software loads and runs, until the bit changes. Then it sets a "i don't match image" flag for emmc to barf on.
    Service can only catch "magic bits" by luck, cause they will test as good, until they magically go bad.

    Return the phone. If the Sprint store manager doesn't readily help, ask to be connected to customer service - from the store line... sets off Sprint flags about customer care.
    dominiej likes this.
  24. #24  
    Qoheleth's Avatar

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    Default Re: REALLY FRUSTRATED with the EVO 3D

    I've had mine since launch day and the only times I've rebooted were when Voice Input wouldn't connect. (There seems to be an issue with lots of apps in memory and rebooting works every time.)
  25. #25  

    Default Re: REALLY FRUSTRATED with the EVO 3D

    Definitely take it back! This is a known issue with the 3D. I had the same lockup issue with my first 3D. It happened while in the Sprint store after my phone was activated. The tech couldn't figure out why the phone was doing that and pulled the battery. Once the battery was inserted, the phone booted ok. So he told me if it happens again, just pull the battery. Well...that same day the screen locked up 4-5 times. Tapping the power button did nothing, the bottom icons were still lit so I knew the phone was on but had a black screen. I called Sprint the next day and they did a reset. The tech told me that should help. The reset did calm down the screen lock, but it still happened once in a while. I took it back and got a new phone. So far, this new phone hasn't locked up yet.
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