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  1. Thread Author  Thread Author    #1  
    FenixOK's Avatar

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    Default Sprint Official Known Issues and Investigations for the HTC Evo3D

    I'm sitting here at work trying to learn a few things when I realized I never see a lot of the problems listed for our phones, but the problems I see very often are never listed. So I present to you a list of current known issues and investigations for the HTC Evo 3D!

    I'd like to gauge how many, if anyone has actually come across these issues. Just let me know which of these problems you've had, or if there are any others that you've noticed.

    Known Issues:

    Code:
    1. HTC EVO 3D (x515c) - Uploaded pictures via Share to Picasa may display only partial picture on the Picasa website - FIXED 
    2. HTC EVO 3D (x515c) - Black screen during boot up - FIXED 
    3. HTC EVO 3D (x515c) - Netflix Availability on 1.13.651.7 
    4. HTC EVO 3D (x515c) - Unable to Find "Phone" Application for Lock Screen 
    5. HTC EVO 3D (x515c) - Green Hornet Movie - Loaded on Pre-installed 8GB SD Card 
    6. HTC EVO 3D (x515c) - Watch Application Update 
    7. HTC EVO 3D (x515c) - Calendar Force Close Issue - FIXED 
    8. HTC EVO 3D (x515c) - Spiderman 3D Demo Random Force Close/Freeze/3D Lock - FIXED 
    9. HTC EVO 3D (x515c) - Half Lock Screen Issue - FIXED 
    10. HTC EVO 3D (x515c) - Unable to send multiple contacts via Bluetooth - FIXED
    As you can see most of these issues have already been resolved. However there are many more issues listed under the Investigations section of our systems which generally means an issue has been reported and they're attempting to determine causes and fixes. Here's that list now!

    Code:
    1. "Mirror" application missing after 2.08 update 
    2. Power cycling after update to 2.08.651.2 
    3. Distorted lines or images may be seen around a widget 
    4. Power Cycling 
    5. Certificate issues after Gingerbread update 
    6. The 3D camera images appear to not properly merge together 
    7. Green Hornet reported "missing" from SD card at purchase 
    8. Unit is freezing at random and requires a battery pull to function again 
    9. Unit appears to have a backlight on when battery is attached but unit is powered off 
    10. Unit may appear to have contamination in layers of the screen 
    11. Unit boots up with force close of several programs 
    12. Unit may appear to have a dead pixel 
    13. Backlight may not fully illuminate, dark sections may be noted 
    14. Full or partial capacitive grid failure, bottom row of buttons unresponsive 
    15. Screen appears to have a small crack noted under lens.  
    16. Bottom row of 4 buttons may light up but be unresponsive to touch 
    17. Unit hangs after boot up sequence starts and attempts to load userdata partition 
    18. Camera function not working properly, loading up to a black screen 
    19. "Snooze" function dismisses calendar event notifications. 
    20. Wording in the Make more space area within Internal Storage does not flow cleanly 
    21. EVO 3D may power on with fully pixelated or all black display 
    22. EVO 3D devices DOA out of box 
    23. Deleted media may still be seen in the .thumbnail folder  
    24. Contact name and number not fully displaying in landscape message mode 
    25. Power button sticks/inoperable 
    26. Clearing notifications in the dropdown removes the new unread message notification on application 
    27. Weather lockscreen does not properly display 3 digit temperatures 
    28. Pictures sent to Picasa web albums may display only a partial picture 
    29. HTC Watch app hangs while acquiring license 
    30. Unable to add "Phone" shortcut to weather lock screen once removed 
    31. HTC HUB on EVO 3D has incorrect picture on link 
    32. Unable to switch video trim after selecting "Play in 3D" 
    33. Device does not recover from lock screen gracefully after "Play in 3D" is selected 
    34. SD Card damaged by EVO 3D 
    35. GPS coordinates for Footprints stays in Taiwan 
    36. Birthday off between facebook and contacts in people
    If you would like to see any details for any of these issues, or you like this post and would like to see the issues for other Sprint phones, just let me know.
    Thanked by 2:
  2. #2  

    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    Great source of info. So many "known" pieces of info are totally bogus.
    Some of these I didn't even know to look for.

    Thank you for sticking your neck out by providing these.
    Thanked by:
    FenixOK likes this.
  3. #3  

    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    I've seen:

    1. "Mirror" application missing after 2.08 update
    3. Distorted lines or images may be seen around a widget
  4. #4  

    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    wheres the green tint in pictures issue?
    Jerzyiroc likes this.
  5. Thread Author  Thread Author    #5  
    FenixOK's Avatar

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    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    I don't mind at all, since it's really useful to me to find out what problems are common, and which ones aren't even listed.
  6. Thread Author  Thread Author    #6  
    FenixOK's Avatar

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    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    Quote Originally Posted by RealFnCool View Post
    wheres the green tint in pictures issue?
    If you haven't checked the color balance settings on the camera, drop it by a Sprint repair store to have them look at it. Those dual cameras just mean twice the possible problems it seems like. I've seen tints, lines and total failure.
  7. #7  

    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    Green tint... Fix it...fenix You go check sprint store and color settings...# pointless
  8. Thread Author  Thread Author    #8  
    FenixOK's Avatar

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    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    Quote Originally Posted by japclev View Post
    Green tint... Fix it...fenix You go check sprint store and color settings...# pointless
    If I magically had the phone in my hands I'm sure I could figure something out. Until YOU can figure out how to allow my hands to physically travel through copper wire then your post was the only pointless words in this thread. By drop by a Sprint store, they will either fix it or replace it. I don't know what else you thought about it.
  9. #9  

    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    I have a few of these issues, but didn't see anything about having to disable and re-enable wireless quickly when the data hangs. That's an issue. I assume the screen being unresponsive falls under #8. The hard buttons work but the touch doesn't. I have to restart the phone.

    Also, I "appear" to have a dead pixel on the bottom right. Hopefully it "appears" as such and can be fixed, rather than it actually being a dead pixel.
  10. #10  

    Default

    Quote Originally Posted by FenixOK View Post
    If I magically had the phone in my hands I'm sure I could figure something out. Until YOU can figure out how to allow my hands to physically travel through copper wire then your post was the only pointless words in this thread. By drop by a Sprint store, they will either fix it or replace it. I don't know what else you thought about it.
  11. #11  

    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    I meant sprint or htc need to address it.... Me getting a crap refurb is not an answer... And you can't do s**t about it... So magically disappear...
  12. Thread Author  Thread Author    #12  
    FenixOK's Avatar

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    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    Quote Originally Posted by japclev View Post
    I meant sprint or htc need to address it.... Me getting a crap refurb is not an answer... And you can't do s**t about it... So magically disappear...
    ...How old are you and who let you use the internet? As far as the green tint, I haven't seen that problem yet. I'm assuming it's a fault in the camera manufacturing process.

    Also, there's another thread that had plenty of people that noticed it's just a terrible auto white balance correction. Maybe you should take my first advice and manually set the white balance.
    Thanked by 3:
  13. #13  

    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    Quote Originally Posted by FenixOK View Post
    I'm sitting here at work trying to learn a few things when I realized I never see a lot of the problems listed for our phones, but the problems I see very often are never listed. So I present to you a list of current known issues and investigations for the HTC Evo 3D!

    I'd like to gauge how many, if anyone has actually come across these issues. Just let me know which of these problems you've had, or if there are any others that you've noticed.

    Known Issues:
    If you would like to see any details for any of these issues, or you like this post and would like to see the issues for other Sprint phones, just let me know.
    You do know this is Sprint information, and illegal to share outside of work? Its part of the privacy training, I wouldn't risk my job for this. Even on the bottom of Sprint investigations it states on the bottom, illegal to share...
  14. #14  

    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    CONFIDENTIALITY NOTE : The information contained within this site is confidential and privileged. Leaking information is a violation of the Sprint Code of Conduct, and that persons caught leaking information may be subject to disciplinary action up to and including termination.


    You should have posted this as well.
  15. #15  

    Default

    Quote Originally Posted by Jo_795 View Post
    CONFIDENTIALITY NOTE : The information contained within this site is confidential and privileged. Leaking information is a violation of the Sprint Code of Conduct, and that persons caught leaking information may be subject to disciplinary action up to and including termination.


    You should have posted this as well.
    Well someone's a party pooper Debbie downer. wat wah

    Sent from my HTC EVO 3D using Tapatalk Pro.
  16. #16  

    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    I have issues with Swype working properly on FriendStream status update with the new Aug update. After every few words, my Swype selects the word instead of continuing to type normally.
  17. #17  
    MySweetf's Avatar

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    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    Do not see any information about disabling and re-enable wireless data quickly suspended. This is a problem. I assume the screen slow fall in the # 8. Hard buttons work, but do not touch. I want to restart the phone.
    ____________________________________
    RS Gold
  18. #18  

    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    When I power on my phone, the screen is at full or auto brightness, even though I have it set lower, what I do to fix it is check and uncheck auto brightness in display settings, it should be fixed
  19. #19  

    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    Quote Originally Posted by FenixOK View Post
    I'm sitting here at work trying to learn a few things when I realized I never see a lot of the problems listed for our phones, but the problems I see very often are never listed. So I present to you a list of current known issues and investigations for the HTC Evo 3D!

    I'd like to gauge how many, if anyone has actually come across these issues. Just let me know which of these problems you've had, or if there are any others that you've noticed.

    Known Issues:

    Code:
    1. HTC EVO 3D (x515c) - Uploaded pictures via Share to Picasa may display only partial picture on the Picasa website - FIXED 
    2. HTC EVO 3D (x515c) - Black screen during boot up - FIXED 
    3. HTC EVO 3D (x515c) - Netflix Availability on 1.13.651.7 
    4. HTC EVO 3D (x515c) - Unable to Find "Phone" Application for Lock Screen 
    5. HTC EVO 3D (x515c) - Green Hornet Movie - Loaded on Pre-installed 8GB SD Card 
    6. HTC EVO 3D (x515c) - Watch Application Update 
    7. HTC EVO 3D (x515c) - Calendar Force Close Issue - FIXED 
    8. HTC EVO 3D (x515c) - Spiderman 3D Demo Random Force Close/Freeze/3D Lock - FIXED 
    9. HTC EVO 3D (x515c) - Half Lock Screen Issue - FIXED 
    10. HTC EVO 3D (x515c) - Unable to send multiple contacts via Bluetooth - FIXED
    As you can see most of these issues have already been resolved. However there are many more issues listed under the Investigations section of our systems which generally means an issue has been reported and they're attempting to determine causes and fixes. Here's that list now!

    Code:
    1. "Mirror" application missing after 2.08 update 
    2. Power cycling after update to 2.08.651.2 
    3. Distorted lines or images may be seen around a widget 
    4. Power Cycling 
    5. Certificate issues after Gingerbread update 
    6. The 3D camera images appear to not properly merge together 
    7. Green Hornet reported "missing" from SD card at purchase 
    8. Unit is freezing at random and requires a battery pull to function again 
    9. Unit appears to have a backlight on when battery is attached but unit is powered off 
    10. Unit may appear to have contamination in layers of the screen 
    11. Unit boots up with force close of several programs 
    12. Unit may appear to have a dead pixel 
    13. Backlight may not fully illuminate, dark sections may be noted 
    14. Full or partial capacitive grid failure, bottom row of buttons unresponsive 
    15. Screen appears to have a small crack noted under lens.  
    16. Bottom row of 4 buttons may light up but be unresponsive to touch 
    17. Unit hangs after boot up sequence starts and attempts to load userdata partition 
    18. Camera function not working properly, loading up to a black screen 
    19. "Snooze" function dismisses calendar event notifications. 
    20. Wording in the Make more space area within Internal Storage does not flow cleanly 
    21. EVO 3D may power on with fully pixelated or all black display 
    22. EVO 3D devices DOA out of box 
    23. Deleted media may still be seen in the .thumbnail folder  
    24. Contact name and number not fully displaying in landscape message mode 
    25. Power button sticks/inoperable 
    26. Clearing notifications in the dropdown removes the new unread message notification on application 
    27. Weather lockscreen does not properly display 3 digit temperatures 
    28. Pictures sent to Picasa web albums may display only a partial picture 
    29. HTC Watch app hangs while acquiring license 
    30. Unable to add "Phone" shortcut to weather lock screen once removed 
    31. HTC HUB on EVO 3D has incorrect picture on link 
    32. Unable to switch video trim after selecting "Play in 3D" 
    33. Device does not recover from lock screen gracefully after "Play in 3D" is selected 
    34. SD Card damaged by EVO 3D 
    35. GPS coordinates for Footprints stays in Taiwan 
    36. Birthday off between facebook and contacts in people
    If you would like to see any details for any of these issues, or you like this post and would like to see the issues for other Sprint phones, just let me know.
    I am having issue #17, I am stuck on a white screen and nothing happens after the 3D word.

    Does anyone know of a fix or trick?
  20. #20  

    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    Does anyone know if Sprint or HTC will address the multi touch issue? I cannot play games because of this.

    WCM
  21. #21  

    Default

    Sam kim that's happened to me over the weekend. I had to pull the battery to restart. however, everytime it restarted the samething just ended up happening. waiting didn't do anything either.

    Ended up doing a factory reset. Turn off the phone, then hold the volume down rocker and power at the sametime. it'll bring you into the system menu.

    Sucks, but that's the only solution, at least it was for me.

    Sent from HTC Evo 3D using tapatalk
  22. #22  
    Roustermiller's Avatar

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    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    I had to do the same thing Sunday night. the phone just froze on me and then it reboot then got stuck at the sprint logo so I just did a factory reset.
  23. #23  
    boe
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    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    So you're saying dropped calls, poor signal lock and garbled voice quality aren't known issues?
  24. #24  
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    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    Quote Originally Posted by boe View Post
    So you're saying dropped calls, poor signal lock and garbled voice quality aren't known issues?
    Yes, they would definitely be issues if my phone had them.
    Please thank me if I have helped!

    Member E3DOC since 6/23/2011 Lovin' my new NS4G as well!
  25. #25  

    Default Re: Sprint Official Known Issues and Investigations for the HTC E

    Quote Originally Posted by CarrieK View Post
    Yes, they would definitely be issues if my phone had them.
    My EVO 3D has this problem. I drop calls everywhere. my old EVO 4G never did in the same locations. Sometimes I think it's the other person's cell phone, until I ask and find out it's a landline.
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