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Re: Ics for the Sprint Evo 3d.
One of "Dan's" men just called me back in response to my email. That phone call I think pissed me off more than anything else. The guy basically said your area will get LTE when you get it in your area and your devise will be upgraded to ICS "soon". What was the point of the phone call if they are just going to beat around the bush and say absolutely nothing.
He told me that they were still doing testing to make sure that the product would be good to go (while they have phones already being pushed to 4.1.1) I asked him if Virgin Mobile was a subsidiary of Sprint, He said yes. I asked him if they had the same exact phone but branded the Evo V 4g? He said Yes... I asked him what version of Android that they were running...He said ICS. I asked him how long it has been since they have been running ICS on the Evo V? He said he didn't know...I said that they shipped the 'V' with ICS out of the box... He said "oh".
We talked about my frustration living in the US's 6th largest city and with exception of a few small test sites, WIMAX has been non-existent even though Sprin't plan was to have the country's largest areas covered a year ago. Area's like Eugene Or. and Boise Id. have had 4G for a while now...They have more users than San Diego? He told me that they like to roll it out and test before it goes to the larger cities. I then asked him to tell me the areas who were first on the WiMax roll out and Who will be first on the 4G LTE roll out. He got quiet again... I told him that they were always in the larger tech centered areas of the country, Dallas, Atlanta and so forth.
"Sprint is fully engaged with our software team and are thoroughly testing the software in efforts to avoid any launch failures." The Evo 3D seems to be one of Sprints largest launch failures and that is why thy stopped selling them and it has been put on the back burner as far as updates go ( but they seem perfectly fine with still selling the poor old and tired Hero)
Yes, I know I can root and re rom the phone, that is not the point. I have done that on my prior Android phones.
I knew that they would not tell me any new information. Sprint overall has a good product and great prices (for the unlimited data and family plans) but they can not have anyone on their team who is knowledgeable in product strategy. Sprint rolls out more cutting edge and first to market products, then gives them absolutely no support then lets them die. How on earth does that keep anyone loyal to your brand? If you no longer are able to trust what they are saying when the product comes out...They over hype the products and then let them belly flop.
Dear So and so
Thank you for contacting Dan@Sprint.com. It was a pleasure speaking with you today, Wednesday, July 11, 2012 at 4:42pm EST regarding the upcoming launch of the Android Ice Cream Sandwich software update. As I mentioned during our conversation, Sprint is fully engaged with our software team and are thoroughly testing the software in efforts to avoid any launch failures. At this time, we do not have a definitive release date, however; it is expected that the software will be available for launch very soon.
If you have any additional billing, equipment or coverage issues, my office hours this week will be Monday through Thursday, 11:00am – 8:00pm EST, Friday, 11:00am – 3:00pm EST. I can be reached at 757-223-3972 or you can reply to this email. Thank you for contacting Sprint.
We value your business and appreciate the opportunity to answer your questions. Please reply to this email or visit sprint.com if we can be of assistance.
Original Message Follows:
I am very frustrated with Sprint at the moment. First off, the lack of 4G (first it was Wimax, now LTE) is virtually non-existent. I have had a 4G phone for going on two years and have had a 4G signal for all of 10 min total. What is the need for pushing out phones that are incapable of utilizing their basic functionality?
I have been waiting on Android 4.0 (ICS) for a while and every carrier who has the EVO 3D has been updated to ICS except for Sprint. I can see this as nothing more than corporate greed (And I do not throw that around lightly). That in itself makes no sense at all. You force members to extend their updates from one year to 20 months…then drop support for the phones just after a year of ownership. How does that
make a loyal user? That only forces the user to do one of three things, Buy a non-subsidized phone at a much higher price, beg for an update early, or just sit on their hands and steam. None of these three outcomes makes for a loyal and happy user. The only thing that makes me want to do is switch
providers. True, they all have long upgrade timelines but Sprint supports their phones the least out of any of the top companies. If you have the update for the phone, why would you not push it out? I know for a fact that Sprint has a well defined and functioning version of ICS for the HTC EVO 3D. Support your own products and your customers will be happy they stayed with you. I have been fighting the “Sprint is the best carrier out there” Fight for three years now but more and more I am losing faith in you and your lack up update support. I know that this problem is with Sprint and not HTC. With Jelly Bean Android 4.1 out now, we are effectively two updates behind. I have four phones on my account, all Android, all purchased within the same window and only one phone (the Nexus S) has been upgraded to 4.0. The only one I want 4.0 on seems that it will be the last to update. That is sad being that the EVO 3D was Sprint’s flagship just a few months ago…
I am currently looking at what other providers would best suit my needs.
Do the right thing and push to us the EVO 3D ICS Update now.